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Ratings and Reviews 0 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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Rev.io PSAAre you tired of struggling with insufficient time, funds, and resources to expand your business? Rev.io PSA (previously known as Tigerpaw One) offers an excellent solution to elevate your technology services company without the need to bring on new employees. Are you frustrated with the chaos of using multiple systems that fail to integrate? With Rev.io PSA, there's no longer a requirement for various resources to reach your objectives. This platform can effectively automate your operations and enhance your workflow. Are you annoyed by the financial losses caused by inadequate asset tracking? You might be unaware of what inventory you have on hand, in your vehicles, or at client locations. Are you feeling the pressure of not being able to capture all your billable hours? The efficiency of your technicians directly impacts your bottom line, and labor costs can be one of the largest expenditures. With just a simple tap, you can access their work logs, evaluate efficiency metrics, and get a comprehensive view of billable hours, allowing you to optimize performance and increase profitability. By streamlining these processes, you can focus your efforts on growing your business instead of managing complications.
What is vCIOToolbox?
The vCIOToolbox is an innovative Key Account Management and Advisory Platform designed to benefit both customers and IT service providers. It enables Managed Service Providers (MSPs) to pinpoint technological deficiencies and align solutions with the needs of various businesses, whether they are small or large. By utilizing this platform, you can effectively combat cyber threats and malicious actors, ensuring your services remain proactive. MSPs, Managed Security Service Providers (MSSPs), and other service organizations can adopt our streamlined, repeatable processes to guarantee their clients possess the necessary technology that aligns with their strategic objectives. Given that cybersecurity is an intricate field with ever-evolving threats, having protective tools is just one facet of a comprehensive strategy. Clients require guidance, akin to having a Cybersecurity Sherpa, to navigate these complexities. Our Governance, Risk, and Compliance (GRC) tools empower MSPs and MSSPs to conduct thorough assessments or initiate a Compliance as a Service Program, significantly reducing risk while simultaneously boosting revenue for the service provider. Additionally, you can keep track of client satisfaction and service performance, ensuring that your offerings continually meet their expectations and needs.
What is NetSPI Breach and Attack Simulation?
A single click can provide an attacker with complete access to your global environment, underscoring the weaknesses in existing security measures. By leveraging our advanced technology and dedicated teams, we will evaluate your detection capabilities to prepare you for real threats that arise throughout the cyber kill chain.
Studies show that only 20 percent of standard attack patterns are identified by conventional solutions such as EDR, SIEM, and MSSP right out of the box. Despite what many BAS vendors and technology providers assert, the reality is that reaching 100% detection is unattainable. This reality begs the question: how can we improve our security strategies to successfully recognize attacks at every stage of the kill chain? The answer is found in breach and cyber attack simulations.
Our all-encompassing detective control platform equips organizations to create and execute customized procedures by utilizing specialized technology and experienced human pentesters. By simulating actual attack scenarios rather than relying solely on indicators of compromise (IOCs), we enable organizations to thoroughly assess their detection systems in ways that no other provider can match, ensuring they are ready for the constantly changing landscape of cyber threats. This proactive approach not only addresses current vulnerabilities but also cultivates a culture of ongoing improvement, positioning organizations to remain one step ahead of cybercriminals. Ultimately, our commitment to innovation ensures that your defenses evolve in tandem with emerging threats.
Integrations Supported
Autotask PSA
ConnectWise PSA
IT Glue
Kaseya BMS
MyGlue
Network Glue
Integrations Supported
Autotask PSA
ConnectWise PSA
IT Glue
Kaseya BMS
MyGlue
Network Glue
API Availability
Has API
API Availability
Has API
Pricing Information
$129 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
vCIOToolbox
Date Founded
2018
Company Location
United States
Company Website
vciotoolbox.com
Company Facts
Organization Name
NetSPI
Date Founded
2001
Company Location
United States
Company Website
www.netspi.com/security-testing/breach-and-attack-simulation/
Categories and Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management