What is ALVAO Service Desk?
You no longer need to hunt for contact details when you have a device issue, face a system crash, or need to request equipment. Employees can conveniently reach out to the Service Desk through the self-service portal, Teams, or Outlook. Microsoft Outlook provides a comprehensive Service Desk experience, allowing users to view their ticket history, explore the knowledge base, or submit new requests from a catalog. Requesters are kept informed about who is managing their inquiries, the current status of their requests, and estimated resolution times, eliminating the need to call the helpdesk for updates. Save time by letting the system handle request sorting, as it will automatically direct each issue to the appropriate team. Additionally, requests are prioritized automatically, ensuring that the team maintains an efficient work schedule without overlooking any tasks. With this streamlined approach, employees can focus on their core responsibilities instead of being bogged down by administrative tasks.
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ALVAO Service Desk Customer Reviews
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All problems, issues, incidents and changes in one great tool
Date: Sep 15 2024SummaryAlvao service desk has helped us with our internal processes, customer service, and team communication. It's so much easier now to submit a ticket for any issue we face. This has saved us time, money, and energy. Now we can finally focus more on our customers instead of being bogged down by problems we used to have.
PositiveI like how Alvao is Microsoft focused. We use MS products like Teams, Outlook, and even Active Azure Directory, and all of these integrate seamlessly with Alvao.
Another thing I love is that the implementation team was fantastic, and we were able to start using Alvao within weeks. It's an easy-to-use and intuitive tool that automates many processes and has a great, clear service catalog. I also like my reports in Power BI to see daily performance in my team and what is going on.
Last but not least, I like the way where Alvao is heading. They now offer great AI features that we plan to implement very soon for ease up our work for our agents in IT support.NegativeI don't have much to dislike about this product. I would appreciate it if we could have upgrades every three months instead of once a year.
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