Amdocs Customer Experience Suite Integrations

Junos Traffic Vision is a licensed software application specifically crafted for traffic analysis on MX Series 3D Universal Edge Routers. This tool provides detailed insights into the flows of network traffic, which are crucial for various operational and strategic planning tasks. By observing the packets that the router handles, it gathers vital data such as source and destination addresses, along with counts of packets and bytes. The collected information is then compiled and exported in a standardized format, ensuring compatibility with both Juniper's and third-party analysis and presentation tools that aid in usage-based accounting, traffic profiling, traffic engineering, monitoring potential attacks and intrusions, and overseeing service level agreements. It can be deployed inline and on service cards, which guarantees both high performance and scalability, while also supporting operation in both active and passive modes. Furthermore, it integrates smoothly with lawful intercept filtering and port mirroring without affecting performance, thus enhancing its utility. The flexibility and effectiveness of Junos Traffic Vision render it an indispensable tool for effective network management and security. Overall, its capabilities contribute significantly to optimizing network performance and reliability.

A comprehensive platform can be implemented to improve your organization's visual knowledge and gradually automate processes. TechSee's solution offers a consolidated perspective on customer challenges throughout the organization. This capability facilitates seamless transitions between different communication channels while utilizing visual data to drive AI-powered automation. The effectiveness of the platform has been validated across large teams, accommodating thousands of representatives. Additionally, it can assist technicians, agents, and end users in various locations without compromising availability or performance. By employing visual data and Computer Vision AI, the platform automates workflows, providing immediate decision-making support for agents and enabling self-service options for customers. Organizations gain access to the complete history of each customer's visual interaction, allowing for a deeper understanding of the context behind every inquiry. This valuable information enhances internal collaboration and ensures adherence to privacy regulations. Ultimately, the platform presents a transformative approach to customer service, fostering efficiency and improved customer experiences.

An all-encompassing AIOps solution poised to transform IT operations is readily available to you. Interlink’s cutting-edge AIOps platform harnesses the power of machine learning to provide service-oriented visibility and practical insights, greatly boosting your organization’s capability to withstand disruptive incidents. This comprehensive platform is driven by data and meticulously crafted to illustrate service availability while enhancing IT operations throughout your entire technological framework. With solutions that are robust, highly scalable, and fortified with advanced security measures, which have been successfully implemented in some of the largest enterprises worldwide, Interlink guarantees an unmatched user experience. Adopting a flexible strategy allows you to integrate your preferred tools without the concern of being locked into a single vendor. Our pricing model is designed to be affordable, clear, and predictable, ensuring you see a quick return on your investment. In addition, we place a strong emphasis on outstanding support and cultivate authentic partnerships with our clients to promote long-term success. By embracing this unified, service-focused monitoring approach, you can significantly enhance your DevOps environment. Ultimately, Interlink’s AIOps platform not only empowers organizations to concentrate on innovation but also ensures they maintain peak operational efficiency while navigating the complexities of IT management. This dual focus on innovation and efficiency is what sets Interlink apart in the evolving landscape of IT operations.

SmartHub Analytics is a dedicated platform tailored for telecom big-data analysis, concentrating on applications that deliver financial and subscriber-focused returns on investment. Its design promotes the sharing and reuse of data, which significantly boosts business performance while providing analytics that can be acted upon immediately. By dismantling data silos, SmartHub Analytics effectively assesses, authenticates, and models large datasets derived from TEOCO’s diverse solutions, which cover areas such as customer management, planning, optimization, service assurance, geo-location, service quality, and cost analysis. As an additional layer of analytics seamlessly integrated with current OSS and BSS systems, SmartHub Analytics creates a standalone analytics environment that has proven to yield impressive returns on investment, enabling operators to save billions. Through the use of predictive machine learning techniques, our methodology often uncovers significant cost savings for our clients. Furthermore, SmartHub Analytics sets the standard in the industry by providing swift data analysis capabilities, ensuring businesses can swiftly adapt to market fluctuations with both agility and precision, thus maintaining a competitive edge. This adaptability is crucial in a fast-paced digital landscape where timely insights can make all the difference.

IBM InfoSphere® Optim™ Data Privacy provides an extensive range of tools aimed at effectively concealing sensitive data in non-production environments such as development, testing, quality assurance, and training. This all-in-one solution utilizes a variety of transformation techniques to substitute sensitive information with realistic, functional masked versions, thereby preserving the confidentiality of essential data. Among the masking methods employed are the use of substrings, arithmetic calculations, generation of random or sequential numbers, date manipulation, and the concatenation of data elements. Its sophisticated masking capabilities ensure that the formats remain contextually relevant and closely mimic the original data. Users are empowered to implement a wide selection of masking strategies as needed to protect personally identifiable information and sensitive corporate data across applications, databases, and reports. By leveraging these data masking functionalities, organizations can significantly reduce the risk of data exploitation by obscuring, privatizing, and safeguarding personal information shared in non-production settings, thus improving data security and regulatory compliance. Furthermore, this solution not only addresses privacy concerns but also enables businesses to uphold the reliability of their operational workflows. Through these measures, companies can navigate the complexities of data privacy with greater ease.

Telecommunications providers employ Magma's open network core solution to enhance connectivity through various technologies, including LTE, 5G, and Wi-Fi. This innovative solution offers a budget-friendly, flexible, and commercial-grade Evolved Packet Core (EPC). With active support from Meta Connectivity, Magma empowers Communication Service Providers (CSPs) to deliver swift and reliable internet access, enhanced by distinctive features from a dynamic open-source developer community. Acting as a multifaceted open-source software platform, Magma enables operators to effectively deploy mobile networks in remote areas while keeping costs manageable. By partnering with experienced collaborators for the deployment and management of Magma, CSPs can trust that their most challenging needs will be met. Magma's vendor, hardware, and network agnosticism allow CSPs to choose the most appropriate solutions for their requirements, whether that be radio access network (RAN) equipment, standard hardware, or a mix of licensed and unlicensed spectrum options. This adaptability ensures that service providers can customize their networks according to the specific needs of their operating conditions and clientele, leading to enhanced overall performance and user satisfaction. Furthermore, the integration of Magma into their infrastructure positions CSPs to remain competitive in a rapidly evolving telecommunications landscape.

Viisights has developed a groundbreaking technology that transforms video feeds into actionable insights, significantly enhancing urban security, promoting safety, and optimizing resource use, thereby contributing to the creation of smarter cities and improving the quality of life for their inhabitants. By merging this advanced video analysis with a network of IoT sensors, organizations can enhance loss prevention strategies, improve resource allocation, increase workplace safety, and streamline the management of workflows and environments, all while reducing the occurrence of false alarms. This cutting-edge technology is adept at identifying and predicting security threats and safety hazards in high-traffic areas, key infrastructures, and other vulnerable locations by integrating Viisights' sophisticated AI-driven video surveillance software into each video feed. Viisights stands out for its ability to detect significant events within large volumes of video data in real-time, extracting insights from a wide array of sources and viewpoints. Furthermore, the company offers an in-cabin monitoring solution that prioritizes the safety and security of vehicle passengers, while also protecting shared mobility initiatives. With such advancements, there exists a growing potential to enhance urban living standards and bolster public safety, making these goals increasingly achievable. Ultimately, Viisights is paving the way for a future where technology plays a pivotal role in creating safer and more efficient urban environments for all.

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

Reliable, secure, and flexible transportation for live video is crucial. Prepare video files for on-demand streaming and distribution across various screens. Convert different inputs into real-time outputs that are ready for broadcasting and multi-screen video delivery. Efficiently create and package both live and on-demand video content. Organize and manage video assets to streamline workflows for both live and on-demand media. Utilize server-side ad insertion techniques to enhance and monetize multi-screen video offerings. Ensure smooth administration of video networks to facilitate both live and on-demand content distribution. Effectively link live video sources to AWS Elemental MediaLive for superior performance. The specialized capabilities of the cloud empower clients to transform their content production, media supply chains, broadcasting, direct-to-consumer services, streaming functionalities, and analytical methodologies. This cutting-edge approach allows clients to fundamentally alter the media and entertainment landscape by harnessing the power of AWS. By emphasizing these advanced solutions, companies can maintain a competitive edge in an ever-changing digital landscape, ensuring they are well-prepared for future developments. This commitment to innovation positions businesses to thrive in the dynamic realm of media and entertainment.