Augment Reviews

What is Augment?

Augie acts as a digital aide for shippers, brokers, and carriers, managing communications through calls and emails, logging into different systems, collaborating with colleagues, and resolving escalations to ensure that complex tasks are accomplished, allowing you to focus on critical decision-making, building relationships, negotiating better rates, and growing your business. By executing vital functions, Augie significantly boosts your team's efficiency in areas such as collecting proof of delivery, booking loads, communicating check-ins, tracking shipments, and performing necessary verifications. The customizable workflows offered by Augie enable the rapid collection of proof of delivery documents through a mix of emails, calls, chats, and interactions with dispatchers and drivers, which accelerates the invoicing process and minimizes delays. Furthermore, Augie tailors its operations to fit your business's unique requirements and values by following your established standard operating procedures and workflows, thereby handling intricate tasks effectively. Additionally, Augie systematically gathers and organizes insights from various forms of communication, including emails, phone calls, and load notes, creating a comprehensive knowledge base that not only meets your organization’s operational needs but also encourages ongoing enhancement. This advanced assistant ultimately empowers your team to work more effectively and swiftly adapt to the evolving challenges of the logistics sector, ensuring a competitive edge in the market. In doing so, Augie transforms how logistics operations are managed, making them more streamlined and effective.