BMC Helix Operations Management Integrations

Interact with adaptable channels crafted to elevate your overall experience significantly. No matter which channel you choose, advanced knowledge integration guarantees that you can swiftly obtain information, thereby promoting both productivity and job satisfaction. Modern employees now expect to use cutting-edge tools that allow them to carry out their responsibilities from anywhere, at any time, and on any device. With BMC Helix Digital Workplace, users can explore multiple channels to gather information, request services, and resolve issues seamlessly. The cognitive virtual agent, which is fully integrated and supportive, offers a personalized and insightful experience for users. Furthermore, the BMC Helix Virtual Agent understands inquiries in your preferred natural language, making interactions more user-friendly and intuitive. This enhanced level of comprehension not only streamlines workflows but also contributes to a more efficient and effective workplace environment. As a result, organizations can foster a culture of collaboration and innovation, ultimately driving better outcomes for both employees and the company.

BMC Helix Cloud Security provides a streamlined approach to managing cloud security posture, specifically designed for various cloud environments. This innovative solution simplifies the challenges associated with ensuring security and compliance for both cloud resources and containers. It offers scoring and remediation tools for popular public cloud Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) options from leading providers such as AWS, Azure, and GCP. Users can take advantage of automated remediation processes that do not require any coding expertise, alongside comprehensive container configuration security for systems like Docker, Kubernetes, OpenShift, and GKE. Moreover, its integration with IT Service Management (ITSM) facilitates automated ticketing enhancements, which boosts overall operational efficiency. This solution also comes with pre-defined policies tailored for CIS, PCI DSS, and GDPR, while allowing for the addition of custom policies as necessary. It further provides automated security management for cloud servers hosted on platforms like AWS EC2 and Microsoft Azure VMs. As the cloud environment evolves, BMC Helix Cloud Security aims to improve agility while ensuring that security and compliance requirements are consistently upheld. With its proactive checks and remediation features, this service effectively addresses the security challenges faced by AWS, Azure, and GCP IaaS and PaaS offerings, making it an essential tool for organizations navigating cloud security. Ultimately, it empowers businesses to focus on their core activities without compromising security.

BMC Helix Discovery allows organizations to accurately identify assets and their relationships with exceptional precision, achieving accuracy rates of up to 100%. This cloud-native, software-as-a-service solution provides immediate visibility into the connections between hardware, software, and services across a variety of environments, including multi-cloud, hybrid, and on-premises infrastructures. By offering valuable insights, this tool empowers stakeholders to make informed decisions concerning IT service management, asset management, and the operation of infrastructure. Moreover, it helps IT operations teams navigate the complexities inherent in today’s IT environments, effectively addressing the challenges presented by various configurations such as mainframe systems, traditional and hyper-converged infrastructures, container orchestration, and cloud services. The capabilities of BMC Helix Discovery are crucial for keeping a current and comprehensive understanding of the intricate dependencies that characterize modern IT ecosystems, ensuring organizations can respond swiftly to changes and challenges. In essence, this tool not only streamlines asset management but also enhances overall operational efficiency and strategic planning within the IT sector.

BMC Helix Business Workflows provides versatile omni-channel experiences that improve the delivery of business services. This modern case management solution caters to multiple departments, including HR and facilities, and is built for scalability, effective management, and automation. As a smart service management platform, it empowers business leaders to supervise, automate, and enhance service delivery, leading to maximum efficiency. By transforming the way organizations interact, manage, innovate, and scale their services via a unified platform, it enables employees to design the workflows needed for autonomy and responsiveness. This customized employee experience not only increases engagement and productivity but also redefines the relationship between business operations and IT, helping the organization evolve into a cognitive enterprise. Additionally, it fosters a cohesive environment that encourages collaboration and innovation at every level, further driving the company's success. Ultimately, the integration of these features positions businesses to adapt swiftly to changing demands and stay ahead in a competitive landscape.

BMC Helix Cloud Cost is designed to help you effectively manage and optimize your cloud spending while staying within budget limits. This innovative solution focuses on reducing expenses across various cloud platforms, preventing budget overruns before they occur. It offers a comprehensive view of expenditures in both public and private cloud environments. Utilizing predictive analytics alongside automated alerts, the platform helps you avoid unexpected financial issues and ensures you meet your budgetary goals. Furthermore, it provides automated suggestions and actions to eliminate unnecessary costs, giving budget managers and stakeholders straightforward access to relevant data. As the number of cloud users continues to increase, the importance of ongoing cost management becomes even more apparent. Monitoring the cloud services you have acquired and their usage is essential for maintaining control over your spending. Regular evaluations and proactive optimization of resource consumption are vital strategies to prevent overspending. It’s advisable to identify and deactivate idle or underused services, recalibrate over-provisioned resources to align with actual demand, and set power schedules for particular workloads. Additionally, leveraging the advantages of reserved instances while automating your optimization processes can significantly improve overall efficiency. By implementing these strategies, you can maximize the returns on your cloud investments and ensure that every dollar spent contributes to your organization's success.

The BMC Helix Configuration Management Database (CMDB) significantly improves ecosystem workflows by serving as a centralized, business-centric reference for your assets and services. It supports the upkeep of accurate data and service models for potentially hundreds of millions of configuration items, encompassing both on-premises and cloud services. This enables effective supervision and management of the configurations and interrelations of hardware, software, and cloud offerings. Additionally, you can evaluate the success of your configuration management approaches by utilizing established key performance indicators (KPIs). The integration of BMC Helix Discovery, BMC Helix Client Management, and a variety of pre-configured connectors allows for the CMDB to be automatically populated and updated in mere minutes. Moreover, it comes equipped with powerful integration tools that facilitate the importation and federation of data from diverse sources through a comprehensive set of APIs. You are also empowered to implement intricate role-based access controls for all items and attributes, which guarantees that sensitive information is handled with both security and efficiency. This high degree of customization not only enhances data governance but also bolsters the operational integrity of your organization, enabling a more streamlined workflow. Ultimately, the BMC Helix CMDB becomes a pivotal component in driving organizational success through improved asset and service management.

Enterprise automation and orchestration focused on cloud environments is crafted for effortless integration. Leveraging advanced technology, it becomes available exactly when and where it's needed. By simplifying the intricacies related to application and data workflows in production, it offers an all-encompassing view that serves developers, IT operations, and business stakeholders alike. It effectively coordinates workflows for applications and data across multiple cloud platforms and in-house systems. This solution ensures the reliable performance of crucial business services in real-time settings. By integrating seamlessly with any DevOps automation toolkit through 'as-code' interfaces, it enhances business agility. It supports distributed development and operations teams by incorporating governance and scalability inherently. Moreover, it allows for the smooth integration of new technologies into your current technology ecosystem. Ensuring that it is available when and where necessary, this solution provides robust orchestration of application workflows as a service, consequently boosting operational efficiency and fostering innovation. Embrace a cohesive platform that evolves in tandem with your business demands, ultimately driving success in a rapidly changing landscape.

Discover state-of-the-art predictive IT service management customized for contemporary businesses with BMC Helix ITSM, a premier solution that utilizes cognitive automation to enhance the best practices you appreciate from Remedy, all while being adaptable to your chosen cloud platform. Equipped with vital tools for delivering outstanding, industry-leading service management, this platform transforms the agent experience through advanced cognitive automation features. BMC Helix Multi-Cloud Service Management guarantees a secure and seamless service experience across different cloud environments, complemented by its comprehensive reporting and visualization tools that support informed, data-driven decisions. The user-friendly, persona-based interface is optimized for various devices, and the option for container deployment ensures functionality across any public cloud environment. Additionally, the cutting-edge BMC Helix Integration Platform provides top-tier iPaaS solutions that improve usability, flexibility, and scalability. In conclusion, BMC Helix is committed to enhancing the agent experience, leveraging the effectiveness of cognitive automation, and ultimately leading to a more streamlined service management ecosystem that caters to the evolving needs of organizations. This dedication to innovation positions BMC Helix as a transformative force in the IT service management arena.

The BMC Helix Chatbot revolutionizes the cognitive enterprise environment by facilitating intelligent, multi-channel interactions that enable users to seamlessly search for and request various services through a customized conversational interface. Leveraging BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Cloud Cost, this chatbot significantly boosts employee engagement and productivity by offering these cohesive, smart experiences. Such innovative applications are critical for addressing the changing expectations surrounding user interactions. The advantages of this approach go beyond simple convenience, as AI-driven experiences streamline the implementation of digital services for IT teams while simultaneously enhancing accessibility and appeal for staff members. With current market trends reflecting a considerable rise in the significance and utility of intelligent applications in organizations, it becomes clear that many companies face challenges in navigating a unified approach to service options, which can negatively affect the overall employee experience, underscoring the necessity for more integrated solutions. Ultimately, the evolution of these technologies highlights the imperative for businesses to adapt and improve their service delivery methods.

Improve the oversight of IT resource expenditures and capacities by leveraging continuous insights and automated reactions. BMC Helix Continuous Optimization provides IT teams with the tools needed to adeptly adapt to changing business demands while systematically improving both costs and resource capabilities linked to IT. By gaining comprehensive visibility into resource usage and financials, organizations can remain proactive in addressing shifting business needs and make informed decisions. Keep track of IT resource consumption and expenses across your hybrid infrastructure to ensure efficiency. Evaluate risks, operational efficiencies, and costs associated with IT resources in relation to specific business services, applications, or technologies. Create customizable self-service dashboards that display cloud expenditures or resource usage to meet the needs of various stakeholders. Employ BMC Helix Discovery integration to effectively identify and manage applications, technologies, or categories of resources visually. Receive daily updates on cloud resource usage and associated costs, ensuring that your IT strategies remain flexible and aligned with present demands. This forward-thinking methodology not only streamlines resource management but also significantly bolsters overall operational effectiveness, allowing organizations to thrive in a dynamic environment. By continuously refining both expenditures and capacities, businesses can achieve greater adaptability and responsiveness to market changes.