What is Botmind?

Botmind is a software-as-a-service platform that streamlines customer inquiries through the use of hybrid agents, effectively blending artificial intelligence with human support to enhance overall customer satisfaction. This innovative solution enables users to monitor order statuses, arrange appointments, and foster better customer relationships while seamlessly integrating with popular tools like Zendesk, Front, and Intercom.

The primary objective is to optimize returns on investment, emphasizing that enhancing customer experience can lead to quicker responses and improved accuracy, which can increase satisfaction by 26%. Furthermore, it highlights the value of employee experience by eliminating time spent on unproductive tasks. Financially, Botmind aims to significantly cut customer service processing costs by an impressive 50% to 90%.

Among the key benefits of Botmind are its library of 90 pre-recorded responses, which not only reduces support costs by up to 90% but also ensures that customer inquiries are addressed in under one second, streamlining communication and fostering a more efficient service environment. This combination of rapid response and cost efficiency positions Botmind as a transformative tool for businesses seeking to enhance their customer service capabilities.

Pricing

Free Trial Offered?:
Yes

Screenshots and Video

eCommerce delivery follow order

eCommerce delivery follow order

Company Facts

Company Name:
Botmind
Date Founded:
2018
Company Location:
France
Company Website:
www.botmind.io/en/
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
French

Botmind Categories and Features

Natural Language Generation Software

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Machine Learning Software

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Botmind Customer Reviews

Write a Review
  • Reviewer Name: Henri D.
    Position: Customer Relationship Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Botmind helps to manage season peaks on e-commerce

    Date: Jun 08 2020
    Summary

    I think that in the future, all e-merchants will have to be equipped with innovative solutions like Botmind. It is in my opinion impossible to offer a perfect customer experience without using new technologies.

    Positive

    With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.

    Negative

    Since we have been using Botmind, we have never had any drawbacks related to its use.

    Read More...
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