What is Broker PRO?
BrokerPro is recognized as a robust and intuitive platform that is easy to master. Their customer service is exceptional, and they are dedicated to continually enhancing their offerings to meet client needs. At Cargo In Motion, Inc., we have been able to focus on growing our business, confident that BrokerPro TMS equips us with all the critical tools, features, and support essential for our success! Additionally, it facilitates multi-currency transactions, provincial tax assessments, and exchange rate handling, all of which are flawlessly integrated with QuickBooks. For brokers operating in Canada and Mexico, this presents an affordable solution for their TMS requirements! The platform’s Power Search functionality enables users to sift through nearly any field, allowing for inquiries across all orders, clients, and carriers based on customized parameters. Users can also effortlessly export all reports and search results into PDF and Excel formats. With a single interface, it is quick and easy to print, email, or request electronic signatures for confirmations of rates from customers and carriers. Furthermore, the system can automatically send out status emails as check-calls come in, facilitating effective communication. Unique features like these establish BrokerPro as an essential resource for any logistics enterprise, enhancing productivity and operational efficiency.
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Trucking Software
Transportation Dispatch Software
Freight Software
Broker PRO Customer Reviews
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Lots of promises - very little follow through
Date: Mar 21 2022SummaryThey have one person responding to technical service issues and quite frankly, he should not be allowed to interact with customers. He is rude and seems often to be intentionally obtuse. I have never interacted with anyone who is so quick to blame anyone but his own system for issues encountered. And if he does decide your issue is worthy of being fixed, you get a work around. A bandaid over the situation without the problem ever actually being fixed.
PositiveWhen we were being courted by BrokerPro they made a lot of promises about the functionality of their system as it was and what it was going to be capable of doing in the near future. The system seemed easy to use so we signed on, and it was easy to use, until they started making random changes
NegativeBoth technical and customer service are dismal. Unless you have money to pay. Once you start paying for changes, they are more than willing to work with you. Even outside of that, there were features we used and liked, but some random guy in their IT department would decided a feature wasn't necessary and remove it, no warning given, no opportunity to give all the reasons why the function should stay.
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