What is CIOPulse?

Gather the vital metrics and insights necessary to guide your IT staff, improve service quality, and enhance the overall IT customer experience effortlessly. With all the essential tools at your fingertips, you can be ready to implement your strategy in just a few days. CIOPulse acts as a user feedback platform designed specifically for CIOs and IT Service Delivery Managers who wish to foster a customer-centric culture within their IT departments. By applying Net Promoter principles, CIOPulse collects feedback via support tickets, project evaluations, and relationship surveys, equipping you with the vital metrics, alerts, and insights needed to drive service improvements. The platform offers visually appealing, concise, and adaptive surveys that are optimized for touch devices, ensuring a user-friendly experience for your customers across all platforms. This thoughtful design not only reduces survey fatigue but also leads to notably higher response rates, outshining traditional survey tools in terms of visual engagement. Furthermore, you have the capability to track and compare Net Promoter Scores across individuals, teams, departments, customer segments, various projects, and the entire IT organization. With CIOPulse, gaining a comprehensive understanding of customer satisfaction becomes a more efficient and effective process, empowering you to take actionable steps towards continuous improvement. Ultimately, this tool positions you to create a more responsive and customer-aligned IT service framework.

Pricing

Price Starts At:
$595 per month
Price Overview:
Billed annually
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, CIOPulse provides an API
No integrations listed.

Screenshots and Video

CIOPulse Screenshot 1

Company Facts

Company Name:
Silversix
Company Location:
Australia
Company Website:
www.cio-pulse.com

Product Details

Deployment
SaaS
Training Options
Online Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

CIOPulse Categories and Features