Cahoot Reviews

Really impressed with the service and the app. We have had no issues so far, and wont hesitate in recommending it.

We have been using Cahoot for our fulfilment for a few months now, and I must say the experience has been truly amazing. Our orders ship the same day, inventory is tracked and managed efficiently, and shipping information is updated correctly. It is saving us a lot of time and resources which would otherwise have gone into setting up our own operations.

Occasional issues with updating tracking information.

We onboarded with Cahoot at the beginning of Q4 with the single goal of reducing our 3PL costs. We have been happy to see considerable savings on SPD costs instantly. What I was not expecting was the excellent level of service from the Cahoot team. They took care to analyze our business in detail before we onboarded so they were certain they could fulfill their promise of service and cost. The onboarding process was extremely easy. The Cahoot team did all the heavy lifting and the Cahoot platform is simple and easy to use. Working with Cahoot provides us with the flexibility to store product near our customers. The team continue to work with us to ensure we distribute our inventory to the right locations across the US to reduce our SPD label costs. Rather than buying an app or a service, it feels like we have begun a great partnership with the Cahoot team who have a genuine interest in helping our business to succeed.

Great shipping rates for small parcel delivery and less than truck load, professional service, orders marked as shipped same day.

Cahoot is growing and new services are on the road map.

Overall, I recommend them. Customer service is quick and personalized and they are clearly trying to do a great job and improve everyday.

We started using Cahoot about three months ago and they have been great to work with -- always trying to provide great service and address any concerns and issues quickly and effectively. We've been very impressed with their shipping performance and communication on status of delivery for packages. It's very helpful to know when a package has run into a delivery problem so that we can be proactive with the situation instead of reactive after a customer contacts us. They also set up a HAZMAT shipping solution to ship our products that contain lithium ion batteries which was previously a challenge for another large 3PL company we were using. They do a good job with this and we've had almost no problems so far.

The Cahoot software probably works well for companies that have an operations manager and companies that also have their own warehouse but we haven't found it to be super simple to use, in some aspects. For example, we have a process for holding larger orders so we can manually review them and route them to the right warehouse but the Cahoot system does not often import these orders if we don't manually assign it quickly after the order is placed. This requires us to enter a manual order and the only way to create a manual order is to enter the data in a csv file and upload the, which can be a bit time consuming and cumbersome. Additionally, Cahoot does not "push" inventory numbers back to our Shopify store so we have to ensure inventory numbers are accurate across both systems. That said, Cahoot is working on many improvements to their software and I have no doubt these sorts of issues will be resolved soon.

Their pricing is incredibly reasonable and the team could not be kinder and more involved in the success of your business.

If you're a new business and you need a 3PL team that will cater to your needs and budget Cahoot is an absolute no brainer.

N/A.

My company has been working as a fulfillment partner with Cahoot for several months and the overall experience has been very positive. The technology is easy to use and I feel confident in the quality control methods implemented to make sure orders are accurately fulfilled. By requiring operators to scan and verify each item as they're packed, the error rate is essentially zero. If any issue does arise, it's always a quick and easy support ticket away from resolution. Usually they respond within minutes and there's no delay in shipment. As a fulfillment partner we are also required to conduct bi-weekly cycle counts which helps to keep all parties on the same page. To this date, we've never been unable to fulfill an order due to missing inventory. Operating as a fulfillment company is not easy. It takes a ton of organization and flexibility but the Cahoot system really takes on a lot of the work. I'm hopeful that Cahoot will continue to innovate and update their technology. I love that they actively reach out and talk with us about our needs and what features we'd like to see implemented. I can see that they're invested in our success and I appreciate their commitment to a long term and positive relationship.

Order Accuracy.
High level of quality control.
Ease of use.
Fast support.
Positive relationship with staff.

Needs more robust internal inventory tracking features for fulfillment partners.

Great technology, fair prices, excellent customer service. Cahoot staff is highly responsive and they address any problems very quickly.

The industry leading pricing with easy to use software. They have excellent support for distributed fulfillment where my warehouses can co-exist with those of Cahoot.

They don't have any fulfillment centers in Asia right now which would be helpful to companies with sales.channels in China and the far east.

I highly recommend the company, they will take care of your e-commerce deliveries! They are really cheap.

Excellent company! Fast deliveries and excellent onboarding process. I highly recommend it for your deliveries.

None, they are really fast (1-3 days in general) and everything goes well.

We've been using Cahoot services for a year now. We're satisfied with their professionalism and support. We use their peer to peer logistic service and the shipping software with awesome results for our productivity and performance.

Professionalism and business flexibility.

Slow response time for Customer Service.

A learning experience. Not going to give them negative points. Do your own due diligence to make sure your channels and products fit this model.

We don’t do any SFP or even sell on Amazon and the setup was not ideal for our modus operandi. The solution can save Amazon merchants a lot of money.

Most of the issue we had could have been prevented if we’d taken our time and made sure that our product fit this kind of model.

A really great service! I highly recommend Cahoot to anyone looking for fulfillment needs. A great addition to our business.

Since working with Cahoot, their customer service has been nothing but exceptional. They really make you feel like you’re in good hands and ensure to make your life easier.

The service is affordable, reliable and highly scalable so you don't feel concerned about growth.

Cahoot is organized in all aspects and you can definitely trust them to complete the job at hand!

We have no cons to report, everything has been great.

The Cahoot staff is friendly and well organized, cared for me and answered patiently my nosy questions. Mail responses are very quick and professional. I can recommend Cahoot 100%. Great company!

Friendly coworkers with patience for my nosy questions. Quick responses of mails and professional help.

There was nothing I did not like at the company Cahoot.

Cahoot fulfillment is reliable and easy. They have been accommodating to my unique situation. Great customer service.

Cahoot fulfillment is reliable and easy. They have been accommodating to my unique situation. Great customer service.

Nothing so far. Overall experience has been great.

I evaluated several 3PL options and settled on Cahoot. The operation is absolutely professional and principled. The pricing is easy to understand. As a small business, I like that I can warehouse my product across the country. This geographic diversification optimizes shipping costs and lowers disruption risk from extreme weather events. Cahoot has been a rock-solid partner so far and I look forward to working with them further.

- Shopify integration
- Multiple warehouses
- Transparent pricing
- High standard of professionalism

- Does not offer 1hr delivery
- Does not offer Canadian warehousing (as of May 2022)

We suggest this Company and we are sure you'll find the right business partner to accomplish your business purpose.

Cahoot is a reliable company, very responsive and really organized in all aspects. Everything is prepared and studied to give anyone the best experience ever.

Honestly nothing to say here. Perfect service so far!

We are very happy with working with Cahoot and we will always bee one of their loyal customers! We ave been using their services for quite some time now and we have always been very much satisfied with the results. The best of the best order fulfillment platform to use for your business!

Probably the best next generation internet only order fulfillment platform with excellent spot on services and a hassle free experience. We have been using this service for years and have never encountered any negative results.

We have not experienced any negative results with using their services ever.

Great experience and team to work with. If you want to automate your shipments and be able to have competitive shipping pricing, then use Cahoot!

I've been working with Cahoot for a few months now. I am happy with customer service and their fulfilment service. Their back-end system is great and very easy to you and tracks shipments. It is essentially all automated for me now. I don't have to work about merchant fulfilled shipments! Their customer service is also super responsive.

Nothing in particular. For my fulfilled by merchant service on amazon, it is great. Storage costs are also reasonable.

Working with Cahoot is a fundamental part of our strategy for continuing to scale fast. We are an online-first eCommerce brand and work with Cahoot for 99% of our fulfillment needs: from B2C website orders through to B2B wholesale orders, Amazon SFP and replenishing Amazon FBA. Our inventory is placed nationwide for fast and affordable B2C orders, with an anchor node for large shipments. This breadth of capabilities will be key for us as we scale.

The most impressive part of working with Cahoot is the speed at which B2C orders are fulfilled, and the consistently affordable shipping rates obtained. Cahoot is clearly geared towards Amazon Seller Fulfilled Prime, and excels at it via a network of strong fulfillment partners and a deeply knowledgeable team. Amazon SFP is such a demanding program, it is very difficult to find partners with the ability to pull this off.

Looking ahead, we look forward to ongoing improvements in their software integrations and reporting capabilities. We are confident this will continue: this team works very hard and is responsive to our feedback.

We had a very unpleasant experience and question their honesty and integrity. Please be aware of the initial short agreement they ask you to execute vs the "second" agreement they send after they get your money and your inventory is held hostage. Then look at their SLA for their #PL warehouse partners to see how they want no risk or liability but force their 3 PL warehouse partners to assume that same risk.

The idea and concept is good. May work if you have all your inventory in their network. Just not an honest company to deal with.

Not sure they do this with everyone, but I suspect this is how they operate.

After we signed on with them and after they took our money for a year upfront and after shipped our inventory into their warehouse, they presented us with a new lop-sided Agreement that no sane person could sign (I apologize to anyone who signed this agreement because you felt you had no choice). We had to take back our inventory and lost over $10000 with this company. They refuse to refund for prepaid service and damage caused by their warehouse. (1) I believe that no honest company would present a new agreement and service levels that are undisclosed till after they take your money and hold your inventory hostage. (2) They accept no responsibility for any intentional or non intentional errors or damage to your inventory while demanding their fulfilment partners accept full responsibility for the same for any errors or mistakes.

We will be filing a lawsuit and ask anyone who has either been swindled by Cahoot or were fortunate enough to avoid getting ripped off before you paid them to reach out to me.

Overall, our company has been using the software for 6 months thus far and we are more than happy with the results we've seen. We've expanded to 2 additional facilities, which has allowed us to be able to offer an affordable 1-day delivery option to more than 35% of the continental U.S.

An intuitive user interface.
Useful and hardworking support staff.
Dozens of fulfillment centers are located nationwide, allowing for lower cost 1-day delivery options.

Lacks a Create Return label function, (However, this is a feature that is currently being developed.)

Software is good. Best part is the drive to succeed by team, and the knowledge. It really was exactly what we were looking for to grow SFP in a time that is very challenging.

Cahoot has been very impressive. The 2 most impressive things for me (SFP seller for 10 years) are:
1 - depth of knowledge of SFP by the support team and account handler.
2 - the attention to details and drive to succeed by the team, super responsive.

Still young software so some things are missing but should be easy for them to roll out. New also means that it has latest and greatest logic.