Cahoot Reviews

Working with Cahoot has been a great experience! As someone just starting out with Amazon FBM, they provided exactly the guidance I needed to get started. Jeremy and Manish have been there to help me every step of the way and I highly recommend them to anyone looking for a 3PL company. Thank you!

As someone just starting out with Amazon FBM, they provided exactly the guidance I needed to get started.

Fortunately, I don't have any cons to add to this review.

I could save big money when I moved from the former 3PL warehouse to Cahoot. Their support service is also very efficient; they reply to any issue in less than 24h.

1. Big Cost saving in comparison to our former 3PL warehouse
2. Great Support service
3. Quick shipments at very competitive rates

I have more than 1 year working with Cahoot and I haven't found any cons so far :)

Overall not bad, we may reach out to them again soon. We haven't done enough volume to justify Cahoot's services, but once we do, we'd love to work with them again.

We sent Cahoot our bestsellers, and they took care of fulfillment and allowed use to focus on other things.

The interface is a little clunky, and mechanical. Can be a little confusing.

I am a CFP (Cahoot Fulfilment Partner) so my warehouse and staff fill orders for Cahoot sellers.

Over the last 3 years I have had the opportunity to experience the incredible capabilities of Cahoot.ai, and I must say, it has completely revolutionized the way I view order fulfillment. This platform is nothing short of a game-changer for anyone looking for order fulfilment capacity without the expenses of warehousing, staff or all the other costs associated with filling your own online orders.  Cahoot relies on a network of hundreds of warehouses all over the country and can direct your orders to the warehouse that is closest to your buyer, reducing transit time and shipping label costs.

From the moment I started using Cahoot.ai, I was impressed by its intuitive interface and user-friendly design. It's evident that the developers put a lot of thought into creating an environment that fosters seamless communication, efficient teamwork as well as easy and lowest-cost order fulfilment.  The real-time visibility Cahoot.ai provides for both CFP's and sellers is nothing short of amazing. Sellers can track shipments, monitor inventory levels, and identify potential bottlenecks in real-time, allowing you to proactively address issues and keep clients informed. This level of transparency can greatly enhance customer relationships and instill confidence in the ability to meet buyer needs consistently.

The mechanisms in place for me, as a CFP, allow me and my staff to quickly fill hundreds of orders per day and the "scan verify" component ensures all of the orders ship with the correct product, quantity and packaging which reduces the sellers shipping costs and eliminates buyer complaints.  

I am very happy to continue my work with Cahoot.ai and look forward to many more years in our working relationship.

- Easy to use Interface.
- Reliable Payments and Perfect Accounting.
- Cutting-Edge.
- Awesome Staff.

I would like to see higher pay for warehouse storage. On the bright side, sellers are charged lower storage and fulfilment fees than other products such as FBA so the growth is amazing.

We're a warehouse and e-commerce seller that has taken advantage of both sides of Cahoot's 3PL offerings. The training for sending out shipments on behalf of other sellers was seamless. Easy label generation, printing, and packing. It's a breeze for the warehouse crew. They provide all the resources you would need for the outgoing side of a 3PL system. This experience caused us to explore shipping out our own units to other nodes in their network. We've experienced deep savings on many of our 1-2 day shipments since we're located on the East Coast.

-Picks the lowest rate.
-Easy Label generation and verification
-Ease of use
-Many warehouse locations for good nationwide coverage

No major complaints. We are working with them to try to replace shipstation completely for us.

Cant go wrong with this software, very inexpensive for what it provides. Not to mention all the time you save.

Great software saves a ton of time printing labels and keeping everything organized. Also tells you if there is any issue with any order via email.

Settings can be difficult to navigate but great support.

In general Cahoot is very easy to set up and to use, specially for the online sales with website and Amazon, but it is also super good for B2B logistics to send pallets to big customers.

We have been using Cahoot for 2 years, and apart from it working perfectly like clockwork and in an automated manner, when we needed them to obtain a DUNS number to move the merchandise to their warehouse, they requested it quickly.

They don't have batch tracking information for food products.

Really impressed with the service and the app. We have had no issues so far, and wont hesitate in recommending it.

We have been using Cahoot for our fulfilment for a few months now, and I must say the experience has been truly amazing. Our orders ship the same day, inventory is tracked and managed efficiently, and shipping information is updated correctly. It is saving us a lot of time and resources which would otherwise have gone into setting up our own operations.

Occasional issues with updating tracking information.

We onboarded with Cahoot at the beginning of Q4 with the single goal of reducing our 3PL costs. We have been happy to see considerable savings on SPD costs instantly. What I was not expecting was the excellent level of service from the Cahoot team. They took care to analyze our business in detail before we onboarded so they were certain they could fulfill their promise of service and cost. The onboarding process was extremely easy. The Cahoot team did all the heavy lifting and the Cahoot platform is simple and easy to use. Working with Cahoot provides us with the flexibility to store product near our customers. The team continue to work with us to ensure we distribute our inventory to the right locations across the US to reduce our SPD label costs. Rather than buying an app or a service, it feels like we have begun a great partnership with the Cahoot team who have a genuine interest in helping our business to succeed.

Great shipping rates for small parcel delivery and less than truck load, professional service, orders marked as shipped same day.

Cahoot is growing and new services are on the road map.

Overall, I recommend them. Customer service is quick and personalized and they are clearly trying to do a great job and improve everyday.

We started using Cahoot about three months ago and they have been great to work with -- always trying to provide great service and address any concerns and issues quickly and effectively. We've been very impressed with their shipping performance and communication on status of delivery for packages. It's very helpful to know when a package has run into a delivery problem so that we can be proactive with the situation instead of reactive after a customer contacts us. They also set up a HAZMAT shipping solution to ship our products that contain lithium ion batteries which was previously a challenge for another large 3PL company we were using. They do a good job with this and we've had almost no problems so far.

The Cahoot software probably works well for companies that have an operations manager and companies that also have their own warehouse but we haven't found it to be super simple to use, in some aspects. For example, we have a process for holding larger orders so we can manually review them and route them to the right warehouse but the Cahoot system does not often import these orders if we don't manually assign it quickly after the order is placed. This requires us to enter a manual order and the only way to create a manual order is to enter the data in a csv file and upload the, which can be a bit time consuming and cumbersome. Additionally, Cahoot does not "push" inventory numbers back to our Shopify store so we have to ensure inventory numbers are accurate across both systems. That said, Cahoot is working on many improvements to their software and I have no doubt these sorts of issues will be resolved soon.

Their pricing is incredibly reasonable and the team could not be kinder and more involved in the success of your business.

If you're a new business and you need a 3PL team that will cater to your needs and budget Cahoot is an absolute no brainer.

N/A.

My company has been working as a fulfillment partner with Cahoot for several months and the overall experience has been very positive. The technology is easy to use and I feel confident in the quality control methods implemented to make sure orders are accurately fulfilled. By requiring operators to scan and verify each item as they're packed, the error rate is essentially zero. If any issue does arise, it's always a quick and easy support ticket away from resolution. Usually they respond within minutes and there's no delay in shipment. As a fulfillment partner we are also required to conduct bi-weekly cycle counts which helps to keep all parties on the same page. To this date, we've never been unable to fulfill an order due to missing inventory. Operating as a fulfillment company is not easy. It takes a ton of organization and flexibility but the Cahoot system really takes on a lot of the work. I'm hopeful that Cahoot will continue to innovate and update their technology. I love that they actively reach out and talk with us about our needs and what features we'd like to see implemented. I can see that they're invested in our success and I appreciate their commitment to a long term and positive relationship.

Order Accuracy.
High level of quality control.
Ease of use.
Fast support.
Positive relationship with staff.

Needs more robust internal inventory tracking features for fulfillment partners.

Great technology, fair prices, excellent customer service. Cahoot staff is highly responsive and they address any problems very quickly.

The industry leading pricing with easy to use software. They have excellent support for distributed fulfillment where my warehouses can co-exist with those of Cahoot.

They don't have any fulfillment centers in Asia right now which would be helpful to companies with sales.channels in China and the far east.

I highly recommend the company, they will take care of your e-commerce deliveries! They are really cheap.

Excellent company! Fast deliveries and excellent onboarding process. I highly recommend it for your deliveries.

None, they are really fast (1-3 days in general) and everything goes well.

We've been using Cahoot services for a year now. We're satisfied with their professionalism and support. We use their peer to peer logistic service and the shipping software with awesome results for our productivity and performance.

Professionalism and business flexibility.

Slow response time for Customer Service.

A learning experience. Not going to give them negative points. Do your own due diligence to make sure your channels and products fit this model.

We don’t do any SFP or even sell on Amazon and the setup was not ideal for our modus operandi. The solution can save Amazon merchants a lot of money.

Most of the issue we had could have been prevented if we’d taken our time and made sure that our product fit this kind of model.

A really great service! I highly recommend Cahoot to anyone looking for fulfillment needs. A great addition to our business.

Since working with Cahoot, their customer service has been nothing but exceptional. They really make you feel like you’re in good hands and ensure to make your life easier.

The service is affordable, reliable and highly scalable so you don't feel concerned about growth.

Cahoot is organized in all aspects and you can definitely trust them to complete the job at hand!

We have no cons to report, everything has been great.

The Cahoot staff is friendly and well organized, cared for me and answered patiently my nosy questions. Mail responses are very quick and professional. I can recommend Cahoot 100%. Great company!

Friendly coworkers with patience for my nosy questions. Quick responses of mails and professional help.

There was nothing I did not like at the company Cahoot.

Cahoot fulfillment is reliable and easy. They have been accommodating to my unique situation. Great customer service.

Cahoot fulfillment is reliable and easy. They have been accommodating to my unique situation. Great customer service.

Nothing so far. Overall experience has been great.

I evaluated several 3PL options and settled on Cahoot. The operation is absolutely professional and principled. The pricing is easy to understand. As a small business, I like that I can warehouse my product across the country. This geographic diversification optimizes shipping costs and lowers disruption risk from extreme weather events. Cahoot has been a rock-solid partner so far and I look forward to working with them further.

- Shopify integration
- Multiple warehouses
- Transparent pricing
- High standard of professionalism

- Does not offer 1hr delivery
- Does not offer Canadian warehousing (as of May 2022)