What is CallShaper?

An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.

The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.

CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

Pricing

Price Starts At:
$75 per month
Price Overview:
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!

Integrations

Offers API?:
Yes, CallShaper provides an API
All CallShaper Integrations

Screenshots and Video

Play Video CallShaper's Predictive Dialer Agent Stats CallShaper's Agent Call View CallShaper's Predictive Dialer Data Fields CallShaper's Predictive Dialer Call Wrap-up Supervisor Dashboard CallShaper's IVR

Company Facts

Company Name:
CallShaper
Date Founded:
2012
Company Location:
United States
Company Website:
www.callshaper.com
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Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

CallShaper Categories and Features

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Telemarketing Software

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Sales Engagement Software

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Dialers

Sales Software

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Lead Management Software

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Inside Sales Software

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Advocacy Software

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

More CallShaper Categories

CallShaper Customer Reviews

Write a Review
  • Reviewer Name: Nick L.
    Position: Customer Service Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Happy CallShaper Customer

    Date: Jul 09 2020
    Summary

    I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.

    Positive

    The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates.

    Negative

    Cannot create reports based on custom data fields for past calls that are not part of a recurring export.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Brandon S.
    Position: MGR
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Denise has been awesome!

    Date: Jul 17 2020
    Summary

    Denise has been a phenomenal resource at Callshaper. Her communication, patience and knowledge has been a tremendous help! She is invaluable!

    Thanks for all you have done!

    Positive

    Performance and compliance pieces that are built in. Comprehensive dashboards and reporting capabilities.

    Negative

    More "for hire" support to assist with script overhauls, IVRs, enhancements, etc would be very helpful. On the supervisor chat I would like to see an icon pop up or alert sound when someone sends a message to the supervisor. More tools for training would also be helpful.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great platform!

    Date: Jul 09 2020
    Summary

    It's a great platform for call center services. Easy to navigate, not only for us but for our agents that make phone calls. I can keep an eye on the agents that didn't do well or that did well with the reports too which is super helpful to my job.

    Positive

    We use CallShaper for work and it's very easy to navigate not only for us but for our agents that make phone calls. I really like the fact that there is a help center and you can email, chat, and even call them! They always have the answers to all your questions!

    Negative

    So far, I like everything about it the platform. Hasn't seen something that I didn't like.

    Read More...
    1 user found this review useful.
    Official CallShaper Response
    Date: Jul 10 2020
    Thank you for taking the time to provide a review of CallShaper, we appreciate your feedback! We also love to hear that our support team is providing you with great service!
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