CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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Moneypenny
Moneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.
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Dialogflow
Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.
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Symplur
We enhance online profiles by incorporating relevant practice demographics, claims data, and supplementary information. This method reveals significant insights into a healthcare professional's clinical history and current practice as soon as they engage in a conversation. By employing our SymplurRank® algorithm, we assess topics, individuals, and content according to the engagement levels of both participants and observers, resulting in an unmatched signal-to-noise ratio that enables you to focus on the most influential voices worth tracking. Our Healthcare Social Graph® contains a growing taxonomy of 35,000 terms that we continuously monitor in social conversations each day. Linked to over 1 million social profiles across 20 different healthcare stakeholder categories, Symplur allows users to filter discussions by topic, bringing to light relevant dialogues and allowing for exploration of specific therapeutic areas or medical conditions. Additionally, our bots diligently collect content, focusing on the articles, videos, and podcasts that garner the highest engagement from healthcare professionals and various stakeholders, ensuring that you remain updated on the most significant discussions within the industry. By harnessing these insights, users are empowered to make well-informed choices based on current data and emerging trends, ultimately enhancing the overall understanding of the healthcare landscape. This capability not only enriches user experience but also fosters meaningful connections within the healthcare community.
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