What is CaseGuard?
CaseGuard leverages advanced AI technologies to simplify the redaction of various sensitive elements, such as faces, license plates, and Personally Identifiable Information, from diverse media formats like videos, audio files, documents, and images, all within a singular software solution. With a single click, the software can automatically detect and redact critical components like faces, license plates, and other personal details, enhancing both efficiency and user-friendliness. Users also have the ability to easily mute, bleep, and resample audio files, whether by uploading existing recordings or capturing new audio directly in the platform. The process of transforming any recording into a fully redacted audio file can be completed in just a few simple steps, ensuring the secure handling of sensitive information. This tool enables swift identification and elimination of personally identifiable data, including phone numbers and Social Security Numbers, thereby protecting personnel, evidence, financial, medical, and classified records. Remarkably, CaseGuard can redact thousands of images simultaneously, maintaining privacy and confidentiality across a wide range of visual materials. Moreover, the extensive functionalities of CaseGuard empower users to efficiently oversee their data protection requirements, all from a unified platform, making it an essential tool for modern information management. Additionally, its user-centric design prioritizes ease of use, allowing even those with minimal technical skills to navigate its features effectively.
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CaseGuard Customer Reviews
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Ineffective product, poor customer service
Date: Dec 16 2025SummaryOur office was searching for an automated method of redacting large numbers of documents, around 30,000 pages or so. CaseGuard looked promising and I scheduled a meeting with an account executive, George. George stated that his software would be more than capable of doing what we needed and that we could likely get all of our work done on a modified one-month agreement. I downloaded the software, watched the training, and attended the in-person training with an individual named Kuleen. She explained how the software worked (it is a local download, you do not access via an online app). I was again told that the software is more than capable of completing the work we needed. I ran the first batch of documents that night (90 files that were 50-80 pages each, well below the 30K I was told the software could handle). The majority of the files failed to process. I contacted Kuleen who asked some questions and then scheduled another meeting with their tech person, I forgot his name. He made some changes and I was told it would work. It did not. I let him know what I saw and he made some more changes. It again failed to process the majority of the files. At this point it was clear that the capabilities of the software had been drastically oversold. I asked for a refund and was met with a request for another trouble shooting session with some work arounds, at least one of which was to process smaller batches of documents. Again, that is not what I was sold and not what I signed up for. I again requested a refund and was denied "because I have had access to the software for a month." Never mind that the software does not do what it purports to do. Suggest that you move to another solution, don't work with these people. Their conduct says everything about their organizations values and character.
PositiveThe sales demos and assurances promised fast, large-scale automated redaction that appeared well suited to our workload.
NegativeThe software consistently failed to process even moderate batches, and support denied a refund despite clear performance issues.
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