What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
Integrations
No integrations listed.
Similar Software to Cendyn Call Center
Lodgify
Lodgify is an all-in-one vacation rental management solution designed to help independent hosts, managers, and hospitality businesses streamline operations, scale efficiently, and maximize profitability. The platform combines a professional website builder with a commission-free booking engine, enabling businesses to capture more direct reservations and strengthen their brand. Its advanced channel manager seamlessly connects with Airbnb, Vrbo, Booking.com, and other OTAs to synchronize calendars, rates, and availability in real time. Lodgify also centralizes guest communication through a unified inbox, automates routine tasks like check-in reminders and invoicing, and integrates secure payment processing for faster, more reliable transactions. With powerful analytics, performance reporting, and owner statement generation, Lodgify provides actionable insights to optimize revenue and occupancy. Built for single hosts, multi-property operators, and professional vacation rental managers alike, Lodgify delivers a scalable, user-friendly software solution that reduces manual workload, increases efficiency, and drives sustainable business growth.
Learn more
CallTools
Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.
Learn more
Compass Reservation System
onPeak's innovative hotel reservation platform, Compass™, is designed with valuable input from customers, clients, and industry leaders within the event space to offer an exceptional booking experience. Event attendees can easily create and oversee both individual bookings and room blocks, while functionalities such as cloud-based reporting and real-time inventory tracking enable data-driven decisions that can significantly boost your event's success. This reservation solution emphasizes efficiency, allowing users to access essential hotel booking information with fewer clicks and page views than traditional booking systems. Participants can quickly filter their accommodation options based on price, distance, amenities, or star ratings, making the reservation process swift and effective, whether they are at home or on the go. With such a streamlined approach, securing necessary rooms becomes a breeze for your attendees! Moreover, group organizers will find the reservation process to be straightforward and convenient, whether planning for an intimate gathering or coordinating accommodations for a larger assembly of 200 guests. This user-friendly platform is set to transform how event professionals manage their lodging needs.
Learn more
Stayntouch PMS
Discover a revolutionary way to manage your hotel with our intuitive, guest-centric cloud-based property management system (PMS), tailored to streamline your operations, enhance revenue potential, and offer unparalleled asset management flexibility. Step into a new age of hospitality by freeing yourself from conventional front desk limitations through our unique mobile and cloud PMS that emphasizes the guest journey. Guests can enjoy the ease of checking in and out using their smartphones, while your team can effortlessly support customers throughout the property. You can oversee your hotel’s operations from anywhere in the world without hassle! Manage reservations with ease, as agents can swiftly create, adjust, and locate bookings in moments, reducing stress for both staff and patrons alike. By providing your team with a user-friendly, color-coded interface, state-of-the-art automation, and exceptional adaptability, you will significantly boost staff productivity and efficiency while ensuring outstanding service is consistently delivered, regardless of where guests are situated. Elevate your hotel operations now and transform the standard for exceptional guest experiences in the hospitality industry. Together, we can shape a future where every stay becomes a memorable one.
Learn more
Screenshots and Video
Company Facts
Company Name:
Cendyn
Date Founded:
1996
Company Location:
United States
Company Website:
go.cendyn.com/cendyn/sourceforge/call-center
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
