Cendyn Call Center Reviews

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

SynXis® Central Reservation System (CRS) stands at the forefront of hotel commerce and distribution technology, providing hoteliers with a single, unified platform to manage every aspect of reservations and revenue. Designed by Hospitality Solutions, SynXis integrates seamlessly across multiple sales channels—including OTAs, GDSs, direct booking engines, and call centers—ensuring consistent control of rates, availability, and inventory (ARI) at both the property and corporate levels. Its cloud-based architecture delivers reliability, scalability, and enterprise-level security with full compliance and tokenized payment processing. Through configurable Studios, hoteliers can customize workflows for distribution, retailing, and operational management, creating a platform that grows with their business. The system’s extensive integration library includes over 100 APIs and 600+ partner connections, enabling interoperability with PMS, RMS, and channel managers. Automated data synchronization eliminates manual processes, providing real-time visibility and governance across properties and brands. Whether managing a boutique hotel or a global portfolio, SynXis empowers users to centralize operations and make data-driven decisions that boost occupancy and profitability. Its intuitive user experience reduces training time while enhancing productivity for front-line and revenue management teams. With advanced reporting and benchmarking, hotels can identify trends and strengthen performance across markets. As the trusted platform behind billions in annual bookings worldwide, SynXis CRS helps hoteliers operate smarter, scale efficiently, and deliver superior guest satisfaction.

onPeak's innovative hotel reservation platform, Compass™, is designed with valuable input from customers, clients, and industry leaders within the event space to offer an exceptional booking experience. Event attendees can easily create and oversee both individual bookings and room blocks, while functionalities such as cloud-based reporting and real-time inventory tracking enable data-driven decisions that can significantly boost your event's success. This reservation solution emphasizes efficiency, allowing users to access essential hotel booking information with fewer clicks and page views than traditional booking systems. Participants can quickly filter their accommodation options based on price, distance, amenities, or star ratings, making the reservation process swift and effective, whether they are at home or on the go. With such a streamlined approach, securing necessary rooms becomes a breeze for your attendees! Moreover, group organizers will find the reservation process to be straightforward and convenient, whether planning for an intimate gathering or coordinating accommodations for a larger assembly of 200 guests. This user-friendly platform is set to transform how event professionals manage their lodging needs.