CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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ZiftONE
Introducing ZiftONE: The Ultimate Solution for Channel Management That Grows with You. Navigating the complexities of managing channel partners can be a challenge, but facilitating their growth doesn't have to be difficult. ZiftONE is your comprehensive channel management platform that unifies marketing, sales, and operations in a single space. Featuring an intuitive and user-friendly interface, ZiftONE consolidates all partner information for easy access. You can create tailored reports for enhanced pipeline insight, categorize assets and campaigns through an interactive portal, and access a comprehensive content library to streamline training processes. The journey to fostering partner and pipeline development has never been this effortless, ensuring your business can thrive in a competitive landscape. This innovative platform adapts to your needs, making it a long-term asset for your organization’s success.
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IQBlade
IQBlade provides unparalleled intelligence to vendors, distributors, and resellers in the technology sector, offering them valuable insights into their prospects, partners, competitors, and customers. By assessing a broader range of data sources than any other player in the market, we deliver tailored insights that stand out in the industry. Since our establishment in 2016, we have concentrated on supplying intelligence and insights to leading technology companies. After merging with Tech Data, we expanded our service portfolio to include innovative marketing solutions and increased our global footprint. As a forward-thinking digital agency, we drive significant results for businesses by employing data-driven marketing strategies, cohesive platforms, channel expertise, and the finest communication methods. Our SaaS platform is utilized by sales and marketing professionals in the tech realm to swiftly analyze millions of data points, identify ideal targets, uncover in-depth insights, and customize their engagement techniques to boost their success rates. Our dedication to leveraging data empowers our clients to maintain a competitive edge in an ever-changing market landscape, ultimately paving the way for sustained growth and innovation.
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Aleran Connected Commerce
Aleran's Connected Commerce Platform is a comprehensive cloud-based solution designed for flexibility and integration, catering to the needs of manufacturers, wholesalers, distributors, and sales organizations by offering efficient commerce and order management capabilities. This platform encompasses various solutions, including B2B and B2C e-commerce, marketplace integration, headless commerce functionalities, as well as sales order and catalog management systems, ensuring a robust framework for businesses to thrive in a competitive market. Ultimately, it empowers organizations to streamline their operations and enhance customer experiences across multiple channels.
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