Cisco Unified Communications Manager Integrations

Variphy stands out as the go-to analytics and management solution for Cisco Collaboration, serving over 1,500 organizations in both the public and private sectors, and supporting more than 4 million phones across more than 30 nations. With Variphy, you gain access to all essential functionalities seamlessly integrated into one interface, designed with the insights and needs of Unified Communications professionals in mind. Explore the capabilities Variphy has to offer: - Customizable Dashboards, UCCX Wallboards, and Widgets - Comprehensive CUCM CDR Reporting and Call Analytics - Detailed UCCX Reporting and Analytics - Cisco CUBE CDR Reporting - Variphy Cloud Solutions - Remote Phone Control, Macros, and Broadcasting Features - Effective Change Management and As-Built Reporting - DN and DID Inventory Management - Enhanced Consulting Services through Ninja We are excited to offer a fully operational trial of Variphy Call Analytics, allowing users to start producing customized reports on their CDR and CUCM data in as little as 20 minutes. Additionally, you have the flexibility to install Call Analytics on your desired server and operating system, or you can opt for a quicker setup by deploying our Linux OVA. This versatility ensures that Variphy meets the needs of a diverse range of users and environments.

Titan FTP Server is recognized for providing the highest level of secure file transfers in the industry, incorporating measures that prevent hacking attempts while supporting essential key features. Additionally, it boasts advanced intelligent password functionality, earning the trust of over 20,000 servers globally. The software is not only straightforward to install but also user-friendly, ensuring reliable performance consistently. Cisco endorses Titan FTP Server as a vital tool for backing up the complete Unified Communications Suite, and its Web User Interface facilitates swift uploads and downloads without requiring any client software installation or additional plug-ins. Moreover, the platform’s granular configuration settings empower system administrators with exceptional control over server settings. Administrators can tailor configurations at the group, user, and server levels, simplifying the process for those with similar requirements and enhancing overall efficiency. This flexibility makes Titan FTP Server an ideal choice for organizations seeking both security and ease of management.

Empirix stands out as a worldwide leader in service automation that safeguards brand reputation and acts as a solution provider. Its network visibility and test automation software are designed to be open, flexible, and cloud-native, ensuring top-tier performance. Recognized by service providers, equipment manufacturers, and enterprises internationally, Empirix has established itself as a dependable source in the realm of IP communications service quality. Their results are widely embraced for effectively addressing challenges that arise between different vendors. This level of trust underscores the company's commitment to excellence and innovation in the industry.

Unified Data Archiving with One Interface OneVault enables the archiving of emails along with various modern data types that your organization relies on, including Instant Messaging, Teams, Zoom, Webex, and more. With OneVault, users benefit from a consolidated interface that streamlines archiving across numerous systems. This approach simplifies the establishment of consistent policies and enhances business continuity by consolidating critical data within a secure cloud environment. Additionally, e-Discovery is facilitated through a unified platform, ensuring that record management is both secure and user-friendly. OneVault integrates the robust functionalities of our individual archiving solutions into a single, cohesive interface. It offers an intuitive, secure, and scalable platform that allows users to begin with email archiving and effortlessly expand to new systems as they emerge, thus future-proofing your data management strategy. This flexibility ensures that organizations can adapt to evolving data needs without sacrificing security or efficiency.

NIM enhances user provisioning and lifecycle management, striking a balance between power and ease of use. It effectively oversees a vast array of users and systems in both educational and commercial settings. By consolidating data from various sources, NIM facilitates streamlined processes for provisioning, rostering, and exports. With the Role Mining Tool, organizations can easily model roles, while real-time impact analysis aids in compliance audits. The platform's range of customizable applications and automated workflows significantly boost accuracy and operational efficiency. Furthermore, NIM's adaptable interface transforms intricate tasks into manageable ones, empowering organizations to attain exceptional productivity levels. This comprehensive approach ensures that users can focus on their core objectives without being burdened by administrative complexities.

MiaRec stands out as a top provider of conversational intelligence and automated quality assurance specifically designed for contact centers. Their solutions blend ease of management, dependability, and extensive features, empowering contact centers to operate more efficiently. This enables leaders to focus less on identifying problems and more on resolving them by updating workflows and extracting valuable insights at scale. The Conversational Analytics Platform offered by MiaRec not only ensures the compliant and secure recording of customer communications but also enhances operational efficiency and strengthens customer relationships through advanced Voice AI and machine learning technologies. As a result, MiaRec's offerings allow contact centers to streamline their operations, enabling leaders to dedicate more time to solutions rather than issues. MiaRec's clientele experiences significant improvements in agent productivity and overall contact center efficiency, leading to enhanced customer satisfaction, better retention rates for both agents and customers, and various additional benefits. Overall, these advantages underscore the value that MiaRec brings to organizations aiming to elevate their contact center performance.

3CLogic stands out as a premier cloud contact center solution that enhances communication for businesses with their workforce and clientele. This innovative platform is powered by Amazon Web Services (AWS) and provides sophisticated, scalable speech recognition capabilities that seamlessly integrate with major CRM systems like SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. With deployments across five continents, 3CLogic is rapidly expanding its portfolio, catering to a diverse range of Global 2000 clients. The platform fosters digital transformation by enhancing customer experience (CX), boosting operational efficiency, delivering insightful reporting, and incorporating dynamic interactive voice response (IVR), computer telephony integration (CTI), and artificial intelligence (AI) functionalities. As organizations increasingly prioritize streamlined communication and data-driven insights, 3CLogic positions itself as a vital partner in achieving these objectives.

TELUS International focuses on developing and delivering innovative digital solutions that enhance customer experiences (CX) for forward-thinking global brands. Their wide-ranging services support each step of clients' digital transformation processes, enabling them to quickly integrate state-of-the-art technologies that contribute to better business outcomes. The company’s robust portfolio includes digital strategy, consulting, creative design, IT lifecycle management, data annotation, intelligent automation, and comprehensive omnichannel CX services, which also include content moderation, safety protocols, and a variety of managed services. By fostering growth throughout all development phases, TELUS International partners with companies in fast-evolving industries like technology, gaming, media, eCommerce, fintech, healthcare, and travel. Through their expertise, they assist organizations in navigating the complexities of digital environments while enhancing overall operational effectiveness. Ultimately, TELUS International’s commitment to innovation positions them as a key player in shaping the future of digital customer engagement.

Engineered with a focus on the needs of engineers, our Prometheus monitoring solution is remarkably easy to implement, set up, and begin relaying metrics. We handle the scaling aspects of your Prometheus infrastructure, allowing you to dedicate your attention solely to your projects without any worries. Our service ensures that your data is preserved long-term with triple redundancy, enabling you to gain insights without the hassle of managing databases. You will benefit from automatic updates and plugins, keeping your Prometheus and Grafana stack up-to-date without requiring extra effort from you. All the tools for effective management of your Prometheus metrics are readily available, and we emphasize your independence by avoiding vendor lock-in, providing you with complete data export options at any time. This model merges the strengths of an open-source solution with the dependability and security offered by a SaaS platform. We guarantee your data is well-secured with threefold redundancy and stored for a full year, allowing you to scale seamlessly as we manage all the complexities on your behalf. Furthermore, it gives you peace of mind knowing that Prometheus experts are available to provide assistance around the clock, ensuring that you can always count on specialized support when required. Thus, you're not only equipped with effective monitoring tools, but you also have the backing of professionals dedicated to your success.

NextPlane enhances user interactions across communication platforms like Microsoft Teams, Slack, and Cisco Webex, allowing seamless collaboration among colleagues both inside and outside their organizations. Users can participate in chats and direct messaging, incorporating rich text, GIFs, and emoji reactions, while sharing their presence status, engaging in channel discussions, and effortlessly exchanging files within their applications of choice. Serving as a comprehensive integration hub, NextPlane supports protocol, content, and API translations across multiple team collaboration tools, including Slack, Microsoft Teams, and Cisco Webex, as well as messaging systems like Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business, which are based on SIP or XMPP. Furthermore, the NextPlane application alerts users when their contacts accept connection requests, significantly enhancing the overall user experience. This integration not only streamlines workflows but also fosters continuous connectivity, ensuring users can collaborate effectively no matter which platform they prefer to use. As a result, teams can work more efficiently together, resulting in improved productivity and communication.

Unlock unparalleled insights into your utilization of UC&C, call performance, user interaction, productivity levels, and financial implications. At Avotus, we understand how crucial your UC&C platform is in cultivating an effective remote work environment. We also recognize the limitations associated with standard reporting tools provided by various UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber, Amazon Chime, and Connect. To genuinely improve UC&C practices, gain a competitive advantage, and optimize results, you need more than just the fundamental reporting, archiving, and retrieval functionalities. ReflectR equips you with Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts, enabling your leadership and management teams to swiftly evaluate usage trends in your UC&C platform, thereby enhancing employee productivity and engagement across the board. This all-encompassing solution not only simplifies your processes but also reinforces strategic decision-making, paving the way for sustainable success in your organization. With ReflectR, you can take informed actions that propel your business forward.

CALLBROKER Report View is a robust server-based application designed to assist communications administrators or managers in analyzing and comprehending their organization's call flow dynamics. Specifically created to improve the overall experience for users of Cisco Unified Communications, this reporting tool imposes no limitations on the quantity of IP phones or calls, equipping communications managers with essential resources to quickly assess and make informed choices about organizational communications. With its user-friendly web-based interface, CALLBROKER Report View offers comprehensive oversight of both internal and external call traffic. Its design is particularly beneficial for call centers, as it provides valuable insights into agent performance, queue statistics, and a wide range of data that supports any customer relationship management system, including details on answered calls, abandoned calls, talk times, waiting periods, and average wait durations. In addition, it integrates effortlessly with Cisco CUCM via AXL or LDAP, and includes features like email notifications and the ability to export reports in PDF and Excel formats, thus enhancing operational efficiency and aiding in better decision-making processes. The extensive analysis and adaptability offered by CALLBROKER Report View render it an essential tool for organizations aiming to refine their communication strategies, making it indispensable for continuous improvement in service delivery and customer satisfaction. Organizations that leverage this tool can expect to see significant enhancements in their overall communication effectiveness and operational workflow.

Cisco Unity Connection is a robust solution for unified messaging and voicemail, providing users with various flexible methods to access their messages while easing the management burden for IT teams. Users can manage their communications via multiple platforms, including email, web browsers, Cisco Jabber, Cisco Unified IP Phones, as well as smartphones and tablets. In addition to this versatility, Unity Connection significantly enriches user experience with a variety of message access and delivery options, featuring voice commands, speech-to-text capabilities, and personalized video greetings. Emphasizing security, the system is equipped to handle complex global distributions, offering high availability, redundancy, and support for branch office resilience. Fully virtualized, Unity Connection is compatible with hardware designed to meet specific organizational needs. Furthermore, Cisco Prime Collaboration streamlines the deployment, provisioning, monitoring, and management of the complete voice and video infrastructure, making it a highly efficient solution for businesses. With its adaptable architecture and intuitive interface, Unity Connection ensures a smooth communication experience, catering to the demands of increasingly dynamic environments. This makes it an ideal choice for organizations looking to enhance their messaging systems.

CX-E seamlessly integrates with top communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, whether installed on-premises or utilized in the Cloud, significantly enhancing existing telephony and email infrastructures. It features cutting-edge capabilities, including end-to-end encryption for voice messages, ensuring maximum security. Users can take advantage of a mobile application that offers single number reach, smart call forwarding, clear delineation between personal and business calls, inbound call screening, and safeguarding of personal mobile numbers. The system effectively compiles voicemail, email, and fax into a single inbox, simplifying user access. Additional functionalities include text-to-speech, voicemail transcription, and secure messaging options. With speech-enabled technology, individuals can manage their calendars, emails, faxes, and voicemails without needing to use their hands or eyes. Moreover, the federated presence feature allows users to set personalized greetings that reflect their calendar schedules. CX-E supports multiple attendants, incorporates speech recognition interfaces, offers customizable greetings for various departments, provides multilingual support, and allows for scheduled messages. It also facilitates personalized automated outreach via phone calls or text messages, boosting communication efficiency overall. This all-encompassing solution is meticulously engineered to enhance communication workflows and significantly elevate productivity levels in any organization. Furthermore, its versatility ensures that businesses of all sizes can tailor the system to meet their specific needs and improve their operational effectiveness.