What is Collect!?

Collect! serves as a robust and adaptable debt collection software designed to streamline and automate various workflows. Whether you are a startup or a large enterprise, this software provides tailored solutions to meet your specific needs.

Engineered for third-party collection agencies, debt buyers, and first-party collectors of all sizes, Collect! offers the flexibility to configure the system according to your operational requirements.

You can easily utilize the extensive settings and options within Collect! to establish a workflow that suits your unique processes.

Pre-configured for third-party debt collection methodologies, Collect! allows for customization to any extent you desire, making it as simple or detailed as you wish.

Additionally, Collect! integrates seamlessly with a growing number of external systems and is continually developing white-label add-on programs to enhance its functionality.

Designed for scalability, you can begin with the version that fits your current needs and expand by changing editions or adding seats as your organization grows. Importantly, all configurations and customizations persist through updates, upgrades, and changes in editions.

Packed with an array of features, Collect! facilitates automation from the initial contact to the final payment, empowering both consumers and clients to self-manage their accounts effectively.

With capabilities such as comprehensive import functions, user permission settings, advanced reporting tools, account segmentation, credit bureau reporting, and legal functionalities, Collect! enables you to create a highly personalized collection system tailored to your business. Furthermore, the user-friendly interface ensures that accessing these features is straightforward and intuitive for all users.

Pricing

Price Starts At:
$149/month
Price Overview:
Pricing is composed of the Collect! edition you need to accommodate your number of accounts. Your edition comes with 1 user. Then calculate an additional $99/month for each additional user.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Collect! provides an API
All Collect! Integrations

Screenshots and Video

Play Video Operator Work Queue Screen Primary Client Screen Primary Account Screen Client Portal Home Screen

Company Facts

Company Name:
Comtech Systems
Date Founded:
1988
Company Location:
Canada
Company Website:
www.collect.org
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Product Details

Deployment
SaaS
Windows
Mac
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Government
Startup
Supported Languages
English

Collect! Categories and Features

Debt Collection Software

Debt Collection involves the use of specialized software and methodologies by agencies that recover funds owed to their clients, the original creditors, for goods or services that have already been rendered. When consumers acquire these goods or services on credit, they are required to settle the amount either in full or through payment plans. If an account becomes overdue, the original creditor may refer the debt to their internal pre-collections team, transfer it along with other overdue accounts to a third-party collections agency, or sell it to debt purchasers. To effectively recover the owed amounts, pre-collections departments, collection agencies, and debt buyers rely on a structured and automated approach, which may include reporting the outstanding debts to credit reporting agencies.

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Accounts Receivable Software

Accounts Receivable encompasses the tools and methodologies that organizations implement to gather payments due from clients for products or services that have already been delivered. When customers acquire goods or services on credit, businesses require a structured and automated approach to ensure the collection of these debts. This process may include informing credit reporting agencies about the unpaid amounts, though it's not always necessary.

ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

AR Automation Software

Departments handling first-party pre-collections, third-party collection firms, and debt purchasers employ automated software solutions to reach out to individuals through various channels such as letters, phone calls, emails, text messages, WhatsApp, and more. These systems are designed to share information, deliver documents, motivate consumers to initiate calls, organize agent task lists, simplify payment processes, propose settlement options, and establish payment plans to help individuals address their outstanding debts. Additionally, they facilitate interaction with other systems, making the invoice-to-cash process more efficient through the use of collection software.

Collect! Customer Reviews

Write a Review
  • Reviewer Name: Dan A.
    Position: President
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy, helpful, fast

    Date: Jan 22 2025
    Summary

    A great product and always upgrading, never stagnant. The interface is easy and straightforward. Snappy and not lagging. As long at they continue to innovate I will remain a customer.

    Positive

    I have been using Collect! for a number of years now. The product clean and simple. Yet highly customizable. Service is usually very fast and they are always polite.

    Negative

    None at this time. However, sometimes support tickets take a bit longer than expected but they don't leave you hanging and follow up with status updates.

    Read More...
    Official Collect! Response
    Date: Jan 23 2025
    Thanks for your encouraging review. Yes, Collect! is highly configurable. We like to say that no 2 Collect! systems are the same because even the smallest sites customize to some extent. Development is also ongoing - right now we are engaged in a complete rewrite of the payment processing functions to give users much for flexibility. We are working on training additional support staff to help with the volume of requests.
  • Reviewer Name: A Verified Reviewer
    Position: Account Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Collect Customizable Reports

    Date: Jan 21 2025
    Summary

    Overall my experience with Collect has been great, and all the interactions that I have had with Collect employees has been better. They are all very nice and responsive to all questions and requests made. If you are considering using Collect I would totally recommend looking into it!

    Positive

    I really enjoy that on Collect there are so many options for creating customizable reports for clients. That is a huge priority for lots of our clients and some reports can be made by me in the report generator. However, if there is a difficult report to make then we are also able to submit a request to Collect which they can then create the report for us in a timely manner.

    Negative

    The only hard part is if you don't have any coding background, it can be hard to make the reports on your own.

    Read More...
    Official Collect! Response
    Date: Jan 22 2025
    Thanks for commenting on Collect!'s reporting capacities. In Collect! every field is available for reporting, and users have many tools to create reports including the Report Generator you mentioned and also reporting directly from their database using standard reporting tools like Crystal Reports. Of course, Collect! comes with a large standard set of reports, including operator activity, summaries and month-end.
  • Reviewer Name: Lizzy G.
    Position: Director of Operations
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent product with knowledgeable support

    Date: Jan 23 2025
    Summary

    We transitioned to Collect! A year ago, and the collect team worked tirelessly to make the transition as smooth as possible. There were small bumps in the road but they were very responsive and acted quickly to resolve issues. They helped customize Collect! to meet our business needs and run everything more efficiently.

    Positive

    I love that Collect! is flexible enough to customize to the needs of our business, but structured enough that everything has a place. The support team has great experience and knowledge. They have offered great ideas and solutions to help our business.

    Negative

    I wish there were more people in support to help with some of our more complex projects.

    Read More...
    Official Collect! Response
    Date: Jan 24 2025
    Thanks for your review and your positive comments about our support department. We are training additional people to help manage the volume of requests because we also see the need for more people in support.
  • Reviewer Name: Tony A.
    Position: Managing Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent product

    Date: Nov 20 2024
    Summary

    Our overall experience using this product has been highly satisfied. We highly recommend Comtech Systems.

    Positive

    Comtech Systems delivered what they promised, excellent product and friendly to use system. Consumer service and Tech support are top of the line.

    All of Cometch Systems staff are absolutely wonderful to deal with, knowledgable & friendly.

    We highly recommend this product.

    Negative

    We have not encountered any issues with this product.

    Read More...
    Official Collect! Response
    Date: Nov 21 2024
    Hello Tony A. Thank you for this. We are glad that you are benefitting from Collect! and one of our integrated payment processors, Payment Savvy. Appreciated.
  • Reviewer Name: Ashley E.
    Position: Client Support Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Collect is excellent!

    Date: Dec 10 2024
    Summary

    Collect is a very easy to use software for our collections department. We couldn't have made a better decision.

    Positive

    Ease of access to all your necessary information. Helpful tips pop up on the screen. If you are stuck there is an entire website dedicated to help you

    Negative

    Some updates cost money, training from staff is limited

    Read More...
    Official Collect! Response
    Date: Dec 11 2024
    Hi Ashley, Thanks for your review. Regarding updates: Hosted sites are automatically updated and upgraded and so are always on the latest version. Premise sites have the option of taking a service package that includes updates within their major version. Also thanks for commenting about our extensive Help documentation - we work hard to provide lots of online resources available 24/7.
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