ConnectWise PSA Reviews

Overall, ConnectWise Manage helps to deal with many of the management scenarios including Help Desk, sales and marketing. I appreciate its robust sales pipeline management. It's an effective tool.

The ability to manage projects and help desk in one software is great. ConnectWise brings accountability and smoothens the workflow management. It streamlines our sales pipeline to track and manage every aspect of sales and marketing.

Time tracking doesn't provide reliable tracking.

Overall ConnectWise Manage is feature rich management and automation tool and provides real time tracking and management for our projects.

ConnectWise Manage is a very good automation tool and helps a lot in management of business operations with lot of features.

The deployment is not a straight one and need some technical knowledge for integrations, but it is good to go once setup is done.

If you are a medium/big company with customer-facing products, you definitely need an automated ticketing system that helps you manage everything in one place. ConnectWise Manage is a very good tool to do just that.

- The tool is highly robust and customizable. You can literally remove anything that you do not use and have the option to add more things than you might ever need.
- The mobile application is the biggest pro.

- Not really suitable for small businesses and companies.

Everyone in the team loved using, ConnectWise Manage to manage and collaborate for help desk, projects, and time tracking. Everything is process is straightforward and flexible as we want.

ConnectWise Manage is a tool for business operations management. It offers helpdesk, billing, sales, marketing project and time tracking.
It helps to boost agility in business. Highly capable of breaking a complex infrastructure of management into simple and straightforward.

The deployment was not very easy. Otherwise its great.

We are happy users of ConnectWise Manage. We are using it to solve our customer solution desk. It helps to fix our client problems and it's automation. ConnectWise Manage gives us the power to schedule and manage our IT data from remote. We don't have any cons, believe me, its real perfect tool.

ConnectWise Manage Automates every aspect of IT services. We are using HelpDesk automation, it's really the greatest of automation tools. You can also use it for sales and marketing, invoicing, managing projects and many other solutions.

Not a single con. ConnectWise Manage is a perfect tool.

ConnectWise Manage turns out to be a game-changer tool for our enterprise. It basically provides us everything that we need for our business. Usability is its biggest positive thing about this tool.

It has great flexibility to turn business in the right direction.
Premium user interface and active customer service.
Client management system.
Productive workflow management.
Gives you manage complete 360 business management.

Everything was perfect, works simply great. I will update if I face any.

This product gives one software for many solutions that we usually use different platforms for that. It has a very simplified interface. No learning curve is there. Overall, it's a highly scalable tool.

ConnectWise Manage is a trusted multi-functional tool. We tried its help-desk and sales and marketing manager, from day one we are pretty impressed by its ability and simplified interface. It's highly scalable and can be used in many business processes.

Lead treating and personalization were not so effective.

It is a strong and stable company which offers service and support in technology. It comes with the widest variety of features.

A user friendly software with wide and more variety of features you can imagine at one place. It is user friendly and easy to set up and use too.

Cant really think of anything as a con but not really telling that there are no cons.

Good business management tool helps to manage the business efficiently. For this ConnectWise manage is an excellent tool. It helps to manage CRM, sales and marketing in well-organized form and gives the best overall solution for my business.

It's an automated platform to manage the business efficiently.
CRM, with live chat and email support options.
Excellent email marketing options.

I never encountered any problem with this tool.

I'm using ConnectWise for my help desk solution. It makes my help desk productive and easily operational. Overall, it handles live chat and tickets pretty easily.

I can manage support requests and tickets with the least effort using ConnectWise Manage. No hassle in migrating from other tools. Integrated with ConnectWise Suite. The ticketing system it offers makes managing very easy.

I want quick replay features, it comes helpful when you are handling multi chats.

It's an amazing and effective platform. Overall I use ConnectWise Manage to create automated customer helpdesk and to manage our sales efficiently. It's very easy to deploy and implement on business.

It's very easy to implement in any business. It provides an automated helpdesk to establish automated and better customer satisfaction. Its project management gives a birds-eye view of progress.

Overall it's an outstanding manager platform.

The overall experience has been great with ConnectWise Manage its really easy to manage and optimize your requirements with this tool also provide real-time tracking and management for our work and projects.

A trusted multi-functional tool.
Very helpful for automation and manage your clients with help desk etc, billing and time coverage.
It helps to optimize our business operation.

No cons it really worked well for me with so many features.

Overall, ConnectWise Manage is a great PSA tool for improved business processes. The platform is highly powerful and gives the best control for managing the help desk and its add-on of ticketing, chat, issue tracking.

ConnectWise Manage is a very advanced and powerful professional service automation tool. It helps my organization to build a resourceful help desk and sales solution for our customers. Its interface is streamlined and easy to navigate. There is no learning curve related to this platform.

Nothing so far. We don't have any issues with this solution.

It's a robust tool and we are highly dependent on ConnectWise Manage. It helps our business to increase productivity and eliminate the communication gap between clients and businesses.

#1- Great platform, it offers the best multi help desk for customers.
#2- Easy to assign tickets and track progress.
#3- Time and expenses management and tracking.
#4- Sales management.

#2- We had an overall positive experience with it.

ConnectWise Manage is an extremely powerful help desk tool. I liked the ease at which I can set up business help desk on multi-platforms. By far, I'm very happy with this solution.

I like being able to quickly interact with clients using its live chat method. Now we got the power to engage with multiple clients at a time. It is so easy to keep every support request in top priority.
Generating and managing tickets works hassle-free.

Analytics and feedback are not as useful as per my expectation.

Overall for automatize the process of business operations its good. Its procurement module is very descriptive and important. it helps in improved communication within the teams but the lag side is data showing capacity. there is few rights to stop that, but after technical guidance, the same can be managed.

Its a very extensive and broad software and hence its sometimes a trouble for regular user. Its breadth of services of PSA which includes all the process of company from agreements, help desk, Billing, sales and marketing, procurement etc. an error at a point will impact all the features and the issue is that there is no notification.

Its inter linkage with all the departments sometime create the privacy issue and data shrinkage. all data will be reflect to the department and rights are there for change and update.

ConnectWise Manage is a handy tool to boost our sales and manage marketing. It offers great marketing customizations and automation that help us reach our campaign goal easily.

It helps to capture leads and boost business sales. Easy to use and offers many customization options to design own marketing campaign. Powerful tracking and reporting.

It worked great for me. Nothing to share about cons.