Convai Reviews

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Our advanced AI functions as an unparalleled agent, expertly equipped to address inquiries and assist customers throughout their entire experience, available around the clock. This solution is not only economical and efficient but also brings immediate domain knowledge and seamless integration capabilities. The conversational AI from Enterprise Bot excels in comprehending and replying to user inquiries across various languages. With its extensive domain expertise, it achieves remarkable accuracy and accelerates time-to-market significantly. We provide automation solutions that seamlessly connect with essential systems, catering to sectors such as commercial or retail banking, asset management, and wealth management. Customers can easily monitor trade statuses, settle credit card bills, extend offers, and much more. By simplifying responses to intricate questions regarding insurance products, we enable enhanced sales and cross-selling opportunities. Our intelligent flows facilitate the quick reporting of claims, streamlining the claims process for users. Additionally, our AI interface empowers customers to inquire about ticketing, reserve tickets, check train schedules, and share their feedback in a user-friendly manner. This comprehensive support ensures that every aspect of the customer journey is smooth and efficient.

Hiro functions as a client-server library specifically crafted to augment the Nakama game server, allowing developers to effortlessly integrate a range of economic, social, and LiveOps features into their gaming experiences. This versatile library is available in multiple formats, including a C# version tailored for the Unity Engine, a C++ variant designed for Unreal Engine, and a server package that works seamlessly with the game server. Hiro boasts a wide array of thoroughly tested metagame functionalities that can be quickly incorporated, enabling developers to focus on the core aspects of gameplay without distraction. Developers can create base rewards and loot tables for players, handle transactions using both virtual and real-world currencies, and design items that can be consumable or stacked within the game. Additionally, it offers the capability to initialize and manage various currencies within the economic structure of the game. Hiro also facilitates the customization of store bundles and offer walls based on player behavior, allowing for tailored experiences through experimental features. Game developers can schedule live events, providing players with opportunities to participate and earn exclusive rewards, as well as initiate time-limited or score-based events that encourage players to share and request items from their inventories. By leveraging the capabilities of Hiro, developers can significantly elevate player engagement through these interactive and dynamic elements, thus creating a richer gaming environment. This library not only streamlines development but also enhances the overall player experience, ensuring that games remain engaging and fun.