Cumulus Retail Reviews

It was a very positive experience working with Stephanie and the rest of the on boarding team. They made sure I knew how the system worked and how to use all the features before going live.

The on boarding experience was great. Stephanie Wolfe did an amazing job answering questions and responded quickly to any issues I was having.

It would be nice if there was a better way for searching for items, customers, and vendors. Some sort of drop down menu when you start typing would be nice.

Overall, this is a great product! There is a lot of functionality and it honestly keeps track of you inventory in a much better way than the previous POS systems we've used. Also, they don't cancel you for selling firearms or firearm related products like many other POS systems out there. Our store is going to be getting our FFL soon which Celerant is going to be a backbone of when we pull that trigger. If you are in the firearm or shooting sports world, this is a must have system!

We got into Celerant after using 2 failed POS systems. Celerant has been able to provide for us nearly everything we were needing in a POS system. Along with managing our inventory and being able to place PO's easily, their ecommerce has made it able for us to get off the ground with online sales. Celerant provides you a team of people that are there to not only train you, but also help you troubleshoot any problem you may run into.

The only cons I really have is 2 minor things. 1, there is no quick or easy way to adjust inventory totals for something that isn't a part of the integrated vendor system. Which isn't really a big deal once you learn how to utilize the system. The other is the inability to move some items into a different category on the ecommerce side. It would be nice to be able to move some of the integrated vendors items to a category of you own choosing instead of the assigned category.

Overall, the product helps us keep track of our inventory effectively and efficiently, while also speeding our checkout process for customers.

Learning how to navigate the system was easy. After one training session per topic with Stephanie or support, I was able to navigate the back office and POS with ease. All of our cashiers were able to learn the system quickly and love how fast it made the check out process.

Occasionally when customers are checking out, the system will fail to save a receipt. We also have issues of the system kicking us out of the back office while trying to add new inventory. This can be a bit time consuming, having to clear the cache, log back in and then retype the information that did not save.

I am very pleased with the service and assistance i was provided during the on boarding process. Everyone i worked with was extremely helpful and made sure our needs were met! I certainly recommend them to everyone!

The Celerant team had great customer service.
Everyone was very knowledgeable and Helpful which made the process much easier.

I cannot think of anything that i would consider a con.

Stephanie is and has been very helpful to work with throughout our transition of our new POS and e-commerce system. She has been a pleasure to work with and always very quick to respond and answer phone calls.

Stephanie is and has been very helpful to work with throughout our transition of our new POS and e-commerce system. She has been a pleasure to work with and always very quick to respond and answer phone calls.

We had no issues or problems with the transition!

Great product with GREAT employees (see name above). Was able to ask simple questions and get a good answer,

Great training by Stephanie. She was able to answer all my questions and work with my crazy schedule. Stephanie always made sure i fully comprehended the area we were working on and set me up for success.

No cons for the system. Super easy once you play with the system and get an understanding.

Overall, great experience considering the size of operation and range needs. We have an extensive operation and Kim is always ready to help.

What I like about Kim and her team was the seamless integration and level of communication. We had a tight deadline with our grand opening and she was able to make it happen.

There were a few hiccups along the way but nothing Kim and her team couldn't handle.

I used to have Quickbooks Point Of Sale and this is much better. There's much more you can do with this and I'm glad that I made the change.

I want to take this time to give a big shout out to my rep Kimberley Mano who is so patient and kind. She's been great to work with and just her alone made my experience amazing.

This is a very complex POS, so you're going to need to take a while to get to know. One thing I would recommend to Cumulus/Celerant, for gun shop retailers that sell firearms consignment and want to sell non firearm items via consignment. Create a firearms sale percent payout and a non firearms sale percent payout so that we don't have to go into System Config to change the consignment percentage each time we need to list an item.

The other con is how expensive it is to purchase and continue to maintain an account with Cumulus/Celerant

Overall I am happy, but occasionally hit snags that require assistance from the vender. Not all the features we had in our prior system are part of the default setup. I think we could have found more pitfalls up front if we had a trial period.

The system is much more detailed than our prior system. It allows us to track inventory and sales in very useful ways.

It takes more setup and some of the deeper functions are not as easy to navigate.

A+ I have been very pleased with Celerant POS. I looked at a few other POS systems before making the swap and Celerant was the best choice for my business.

Stephanie went about and beyond on helping me get everything set up and trained me until I was comfortable enough, then when I had a question she was literally a phone call away.

The only downside I can think of would be if you have slow internet.... as it is web based. I have fast internet so it was not a issue for me.

Experience was wonderful! Scheduled live training is what I needed since computers aren't really my forte.

Jared and crew did a great job with our store transition to Celerant! Training went very well and all questions/issues were resolved quickly. After using Quick Books POS for many years, we have found Celerant be much easier to navigate with the firearms industry. It's hard to give a 5 star review in general, but this company earned it. Thanks to all of you!

A little more in depth training for layaways. Didn't take us long to figure it out. Could have called Jared but we took on the challenge ourselves.

I wanted to take a moment to express my sincere appreciation and provide a glowing review of the onboard training I recently received from Stephanie at Cumulus. Her expertise and guidance throughout the POS and Back Office training have been nothing short of exceptional.

Stephanies depth of knowledge and ability to communicate complex concepts in a clear and concise manner made the training process incredibly smooth and enjoyable.

In person training for me is alway best however I have no cons to share

Great software for my POS.

I like the way the software POS handles. It's very interactive. Stephanie was an amazing trainer, and helped whenever I was in need.

Hardware config. Hardware was hard to get calibrated to the software.

I had a great experience from start to finish and I've enjoyed the new organization of my business.

The software is very user friendly. Easily navigated by any level user. My questions were answered immediately during the day or the very first thing in the morning next day. There was continuous support and follow up from everyone I worked with. Great staff!!! Stephanie and Fatima were great to work with.

No cons as of yet, but Ive only used the system for 2 months.

Fantastic, having this product has made my daily operations more smooth and streamlined. Great reporting and tracking with ease of operation.

Jared and Kim are two of the best implementation professionals that I have ever worked with. He makes understanding everything easy and is always there when I have questions or issues.

There are a few categories I would like to go a little deeper in classification.

Overall I am satisfied with the product. I like the fact that I can give my manager a call or email and she will actually get back to me.

The customer support is great. I have Nekie as my account manager and she has been helping me throughout the entire process. I dealt with Sheena in customer support. Sheena has gotten me the results I was looking for with just one phone call. I like that Nekie and honest with me, if there is something that she does not know, she will tell me that she does not know. The great thing is she will get me the answers I am looking for in a timely manner.

I would like to see the monthly fee to be less, but the product is a great product.

While the set-up is lengthy, the platform is well worth it. This is a system that will do everything you need and Stephanie did a great job walking us through. Glock Masters will be a better shop because of the Celerant platform.

Do it all platform.
Premiere training.
One stop shop.
Nearly unlimited options.
Easy navigation.
Firearm friendly.

Plenty of set-up that requires an initial time investment.

I have had to start from scratch when it comes to Celerant, and I must admit, it has been a large change from what we have now. We still have a long way to go, and until all the applications of the system are used on a daily basis, I will need to continue to ask for Celerant support, for which Im not worried about getting. Every employee, Quinn being the one of the best, has gone above and beyond to make this transition easy and set up correctly.

Quinn has gone above and beyond for our transition into a new system. Not only has he been thorough, but went back over things we needed more work on as the transition took place. Not only would I recommend him, I would consider this the easiest POS transitions I've ever been through.

I wouldn't say any bad things about the system so far, nor the quality of service. I would like to see a slight easier setup for the back office applications showing where things are located and what they do.

If you're thinking about making a switch and going with pos and web integration, stop thinking, just do it. It will be well worth it.

Ease of use of both the backend interface as well as the POS side. This was an extremely smooth process getting everything setup from our end. Everything worked as it should on the go live date. Training was simple and easy to follow. Stephanie our train did great and quickly answered any questions we had very promptly. They don't set you up and leave you out to dry when the project is completed.

the only con is that we didn't do this sooner than we did.

I would recommend Celerant to other retailers. We even launch a website and its integrated with our store. WE are also considering adding on a mobile shopping app next.

We use this point of sale for 3 years now in our store and it has been easy to use and the training was straight forward too.

The software is pretty comprehensive which is a positive, but with that comes a lot of features that you need to learn if you want to use all of them in your store.