Detrack Reviews

Definitely value for money, but there is a slight learning curve. Once you have crossed that bump, it should be smooth sailing.

Advanced Features like proof of delivery and live tracking of vehicles.
Swift Customer Support that can be reached through text chat.

Web UI can be a little intimidating for users who are not in the logistics and IT field.

Some API's require users to have some technical knowledge.

Definitely improve the efficiency of daily order management. User Friendly for both management team and drivers.

Easy importing and exporting of data for daily order management. Easy tracking for daily orders status.

Picture uploaded by drivers could be of better quality if auto focus.

Great experience so far. Have been using it for 5 years and no plans to change that. The team is helpful whenever we've needed them. We integrated our system around their APIs.

Fully-featured, reliable, at a fraction of the cost of other comparable products. Great customer service. Phone apps reliable, and Covid signatures were introduced in a timely manner.

Arabic text in labels always gets messed up. The interface could use a bit of a design touch.

Great experience with the app and it has allowed us to stay connected and system our deliveries for our customers.

Ease of use for even those not as comfortable with technology, rarely any issues with the app, prompt service from tech support whenever there are issues, functionality is complete (they have thought of everything), attractive & intuitive, can load several photos as well as signatures, download logs, and more.

When one driver can't complete an order or forgot to mark it as closed, when we close the order we lose any photographs taken. I do understand that the constraints are due to privacy but thought I would share as it's really the only issue.

A major asset to our operation. I can't imagine not having this program/product. There are a lot of features we still haven't used that I'm sure we can explore some more ways it can help our business but I would definitely recommend.

-Live updates to the driver when changes made
-Live tracking of the driver
-Integrated call, gps and POD capturing within the window with minimal switching of screens required
-Super Simple for the driver
-Very customizable
-Fabulous Customer Service

-Have had difficulty with embedding images not showing up but support has helped every step of the way
-Special instructions not displaying to the driver after they hit next location, they would have to go into the delivery to see [would be nice if the special instructions just popped up
-auto resending of emails when changing a driver or details, would be nice if it asked, would you like to resend. Also cant send notifications for items added to today's run

All is well for us. Never think to change to another tracking portal as Detrack have serve ABZ partners well for nearly a year.

Easy to use to import jobs and track driver jobs. easily other users will be able to see all jobs. Well done Detrack.

Reports issue. Will be good to have a tab for us to pull out daily report.

My overall experience has been very positive, I have been able to navigate the system quite easily as this software is presented in a simple format. I feel this product has significantly helped me to keep on track of deliveries.

Detrack provides a user-friendly interface that makes it easier to track deliveries, which in turn increases our client satisfaction. Would definitely recommend this product to others.

One issue we ran across was that some sites we use to sell our products such as Etsy do not accept Detrack as proof of delivery. Hopefully, this issue will be resolved soon.

Great experience. The team are always there to help and quickly. The software is reliable and becomes easy to navigate around when you're familiar with it.

Customisable. Flexible and integrates with Shopify. Couldn't ask for much more out of a delivery management platform.

Maybe if they introduce an in-built route optimiser.

Very happy with Detrack. On the 3 or 4 times I have contacted support they have always been very quick to respond.

Our application of Detrack is probably a little left field but we find it invaluable for running our battery collection service.
Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.