What is Directly?

Utilize our extensive network of experts alongside advanced AI technology to deliver exceptional customer service at scale. This strategic approach can lead to a remarkable reduction of contact center operations by up to 80%, boost customer satisfaction levels by as much as 20%, and generate significant annual cost savings. Our platform features a diverse array of specialists who play a crucial role in refining our algorithms, developing responses, and delivering immediate support to clients. It is vital for AI systems to accurately interpret and respond to customer inquiries, which is where our specialists come into play. They meticulously analyze each customer interaction, greatly enhancing our algorithms' understanding of questions and optimal assistance methods. With the rapid pace of information change, merely having a chatbot is inadequate; many systems struggle to access relevant content. Our dedicated experts consistently produce refreshed responses, which undergo thorough peer review, allowing us to adapt to emerging questions and evolving challenges. In a world that demands exceptional service at all hours, meeting customer expectations with limited human resources proves to be quite a hurdle. Additionally, the flexibility and expertise of our specialists empower us to not only meet but exceed customer demands with timely and effective solutions, ensuring satisfaction remains a top priority. By continuously updating our knowledge base, we remain well-equipped to tackle emerging issues and provide unparalleled service.

Integrations

No integrations listed.

Screenshots and Video

Directly Screenshot 1

Company Facts

Company Name:
Directly
Date Founded:
2011
Company Location:
United States
Company Website:
directly.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Directly Categories and Features

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management