Drift Reviews

I will say that Drift has more pros than cons, it is smart software, really helpful and it makes everything more practical. It saved my life since I find out about it!

With Drift it is easier to have good conversations with my clients. The bot is really friendly and it helps a lot with engaging. They have an amazing support team so you never have to worry about anything. If you are in business and looking for the best way to communicate, Drift is your best option.

Managing data can be complicated since it has to be manual. Also it's kinda hard to do settings, I think you should alert when there is an update so it can keep working just fine.

It is an excellent live chat application, it has provided us with the necessary tools to better serve our customers. We expand our reach and mechanisms to serve and assist customers in the best possible way whenever the need arises. Drift provides mechanisms to improve communication with customers through different platforms and electronic channels. It could support customer care and improve the quality of support. It is worthwhile.

It complements very well with various platforms and provides an extremely effective live chat feature to bring us closer to our customers to provide care and support whenever the need arises. It is quite simple to set up, facilitates interaction with all our customers for different purposes.

It works well, so far I have not been able to find anything I dislike about this chat application that has helped us improve communication with customers.

Drift has helped us expand the reach of our brand to channel customers and interact effectively with them through various channels. It is simple to set up, and its use has positively impacted our organization's sales, marketing, and customer success efforts. It is a chat tool that is useful and effective to channel customers and have a good interaction with them, without crashes or interruptions. It is worth it.

Drift is an incredible tool and with extraordinary ease of use to start having live chat features, which has improved the interaction with our customers through various channels and has allowed us to apply mechanisms to provide better customer service, accompany them in the sales cycle, help them resolve issues and even improve the web experience of them.

So far nothing, it has worked very well, although at times its customer service has left something to be desired.

Overall, highly recommend this software. It has been an excellent tool for our company as we have had an influx of clients coming to us for help through our website. It has saved us both time and money, right off the bat. A must try for anyone looking to build a better relationship with current and potential customers.

Amazingly realistic and effective conversation marketing. The software has a very intuitive interface that is both easy to use and easy to implement. The playbook is customizable so that you can control the direction you are taking the customers when serving their needs.

Takes a lot of effort to set up and get things just the way you want them. That being said, it is time well invested as the results will be evident pretty quickly.

Overall, it’s been a pretty good experience for me. I’m no longer on the team that utilizes Drift, but it was really helpful while I was on that team. Great online chat management.

I really enjoy using Drift. And it’s great for managing chat functions across multiple teams and in different time zones.

Getting signed in was initially a little bit of a challenge, but once I was able to get on it was fairly user-friendly.

Overall Drift is actually an amazing platform with great features and functions. I have been using this platform for a period of 8 months. Drift has basically helped me to maintain good relationship with the customers.

It has basically improved the conversation with the clients. It is also a great platform for managing chat function in various circumstances in a team.

There are no cons for this product. Only thing is that they need to improve their customer support.

Since starting to use Drift, I have been able to hit my sales quota for the first time since COVID has began. It was the best decision I have made for our company.

With using Drift I have been able to create a more qualified pipeline and revenue faster than ever. With people being in lockdown, I am now able to engage every website visitor with an instant personalized experience.

I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately. I highly recommend doing the trial if you are having any doubts.

Provides a virtual assistant for our customers. Chatbots helps in increasing leads. Speeds up our sales cycle. Easy to use and understand. Using live chat we can understand costumer and can attend more customers. Very reliable and simple software. Convert leads faster.

Drift provides a platform for both sales and marketing to connect with Live customers. Conversational marketing tool. It fasten our revenue. Provide alert when your targeted customers is on your site. Some features are live chat, video, email, automation. Great email campaigns.

Honestly great software. Easy to use. No dislikes till now.

Overall it's a good option for live chat for a single user. More than that it can be a bit costly to use.

I like the functionality and the ease of how simple the live chat website works. It's very reliable too.

The paid plans are a little costly overall and free tier has limits.

We are very happy with the Drift solution, it's very easy to use and has a great ability that increases the relation and sales. We recommend every small-mid business to try this. Overall, it's excellent tool.

Drift extremely helped in my business growth. Its ability to manage and personalize customers help to increase the conversion rate. The deployment of the Drift platform was super easy. Reports and sales visualization was great.

Never encountered any major problem with this platform.

Overall Drift is the king of the conversational chatbot space. It's super cool to have and gives the customer's website a premium feel.

I like how conversational drift is and convenient it is to set it up. The look and feel of the bot is amazing and it's on top of the food chain.

The only con I feel is that it's a little heavy on the budget. The pricing can be cheaper or can have cheaper options.

My overall experience has been very fantastic for the first day of implementation. It helps my business to make customers a responsive and personalized experience. It's very easy to use.

Drift is a very flexible and powerful chatbot platform that supports almost every platform. It's very easy to implement and onboard. On the positive side, it's easy setup, has great number of customizations support, auto-trigger settings, and cost-effective.

No, nothing faced any problem using this platform.

Drift is an extremely effective tool for my business, model. It fills the gap between company and customer relationships. It let me help my shoppers to solve any query in the quickest way. Its bot functionality is very powerful most of a time bot itself fixes the client query.

Drift is available on cross-platform. It gives client history and other information while messaging, helps us easy to figure out issues. It has an inbuilt bot feature, the bot itself tries to solve client issues.

In my usage, I never had any problem. For me, it's a completely hassle-free tool.