What is Dzinga?
Dzinga is a comprehensive cloud-based communication solution tailored for businesses, allowing them to connect with customers across multiple channels, including phone, web, and messaging, all through an intuitive web interface. By bringing various communication methods into a single platform, Dzinga empowers agents to effortlessly manage phone calls, SMS, popular mobile messaging apps, and web chats through a cohesive dashboard. This integration streamlines operations, eliminating the complications that come with using multiple applications, as everything is conveniently organized in a user-friendly, cross-platform interface. The intelligent telephony system adeptly directs incoming calls to the most appropriate branch, individual, or device by considering the caller's identity, timing, and intent, guaranteeing that no calls—and consequently no business prospects—are missed. Furthermore, interactive widgets on your website prompt visitors to engage in live chats with agents right away, transforming each encounter into a potential sale. With Dzinga, businesses not only improve their customer engagement but also effectively boost their sales growth, making it an essential tool for modern enterprises. Ultimately, utilizing Dzinga can lead to enhanced operational efficiency and a more responsive customer service experience.
Pricing
Price Starts At:
€14 per user per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Company Facts
Company Name:
Dzinga
Date Founded:
2017
Company Location:
Poland
Company Website:
dzinga.com
Product Details
Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Dzinga Categories and Features
Telephony Software
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration