Eurosender Reviews

My experience, An absolutely terrible and unprofessional service.

With less than two working days until transportation, I receive an email stating that due to the unavailability of Vans I will need to either pay double to triple the price! or, have my work equipment delivered at a later date. I responded that this was unacceptable. To summarise their response, ' I know this sucks but, too bad'.

I requested via email that I wished to have a phone call to discuss.
I have sent 4 emails regarding my order. I have received No replies!

I am still waiting for them to reply to my email.
((And yes I do have copies to Verify this review))

During a call to customer service (made by my associate), when it was highlighted this is against Polish Consumer Law, ((Article 471 of the polish civic law codex)) the supervisor informed that essentially they do not care and proceed with Legal Action if you wish.

They have verbally agreed to send an email agreeing/giving evidence to this claim. (Waiting on this email) Also, the phone call will have been recorded by Eurosender around 10 am 18th of December 2020.

I couldn't be more dissatisfied via a service!!
My experience would tell me to avoid this service and this company.

Due to time constraints and the necessity of having my equipment for work, I need to locate an alternative delivery service. And, I need a refund asap in order to finance alternative transportation.

Due to a lack of response from the Sales representative.
I cannot even access this.

I have rung customer support. I was informed that they could not personally assist but only pass on the information to the representative handling my case. This representative is not replying. Broken Customer Service Loop!

Awful Service.

Website UI is simplistic and easily navigable.
In website chat functionality was friendly and helpful.

Terrible Communication.
Late Notice decisions.
Still waiting for Refund??

I requested a shipment for 9 boxes and a painting. 3 of the boxes never arrived and the ones that did along with the painting were all destroyed (everything was perfectly and carefully packed before collection!).
The process of claiming is being awful, they say they don't get responsible for anything as this was shipped by another company, they're not giving me any support, they're not answering my questions and just requesting more and more information - most of them was sent on the first emails...we already exchanged 35 emails or more and we are still in the middle of the process with no warranties or any kind of support or answers given. I can't even put into words how disappointed I am about the all experience.

I thought the price was good, but it turned out sooo much more expensive that I could ever imagined after all the massive damage and missing items and parcels.

Not reliable.
Things missing.
What arrive is destroyed.
NO customer support.
Won't take responsibility for damages.

A total nightmare!!! My package was lost without any explanation. It was a gift from my parents whom I won't see this Christmas due to covid-19. We are devastated... I asked Eurosender several questions about the circumstances of the parcel being lost, but they completely ignored them. Talking to them felt like talking to a machine and not actual customer service. Stay away from this company while you still can! Nobody deserves to be treated with such disrespect and ignorance. If I could, I would give 0 stars. And I am going to repost this review so hopefully nobody else will fall for them again.

None. There are no pros to this service.

Ignorant and incompetent customer service.

Overall experience = Loss of time, money and peace of mind. I recommend that nobody should use this service.

Nothing. There are no pros to this service. If you cannot provide a service just shut down your company. Do not rob us!

Never came to pickup my bag. Wasted so many days waiting on them. They do not provide any justification or information . Do not refund either. Totally abysmal service.
They do not co-ordinate with the courier company (DPD in France) and are basically useless.

Nightmare company.. Definitely you should pay a bit more and get a reliable service (DHL, UPS, etc.).

I got the service because no thought it was cheap. Don't trust the reviews because they ask to give a review after the booking. So most of the people give the review for the booking process and not for the whole service that is crap.

Delay of one week to collect the parcel.
Horrible customer service.
Non reliable.
One month delay to deliver!!

DO NOT make the same MISTAKE I did.
DON'T HIRE THESE SCAMMERS!!!!

They will loose your parcel/luggage and take no responsibility for it!

There are absolutely NO PROS!
They take absolutely no responsibility for anything after you pay them!

Eurosender DO NOT take responsibility for the parcels they loose (which they announce in their website that is considerably hard, but I hardly disagree on this fake statistics).
They have hired a supplier (DPD) for the shipment of one of my parcels and they lost it. They said they are sorry for the inconvenience and then thanked me for my "understanding" and "patience".

Is this some kind of joke?! To top it off, they don't even reimburse me for the shipment that didn't happen?! So, summarizing, they STEAL all my luggage and charge me for doing so!

If you want your parcel/luggage delivered somewhere, make sure to hire a professional company that actually cares about you, and not only about taking your money.