ExperAI Reviews

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom. Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary. There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.

Easily upload a variety of file formats such as images, videos, and web pages. Instead of typing, interact with Dante through voice, and enjoy the convenience of hearing his replies. You can also share your experiences with friends, embed the feature on your website, and create an interactive chat bubble—all with just one simple click. Dante emphasizes data security, which is why all files are stored on secure, encrypted servers provided by AWS. Furthermore, you have the freedom to personalize your base prompt, assign specific personality traits to the chatbot, choose a name for it, and establish guidelines for how it should creatively respond to inquiries. Transforming your website with Dante is a breeze; just train your AI model and decide if you'd like to embed it using an iframe or place a chat bubble in the bottom-right corner of your site, enhancing user engagement even further. This seamless integration not only elevates user interaction but also offers a unique experience tailored to your audience's needs.