What is OpenText Exstream?

OpenText™ Exstream is designed to provide a holistic approach to customer communication management (CCM) by leveraging existing organizational data and content to transform standard communications into distinctive, engaging experiences that cater to the customer's chosen digital and print formats, screen dimensions, and devices. This versatile solution offers deployment options that can be utilized both on-premises and in the cloud, allowing it to meet the diverse requirements of any department or complex enterprise environment; its accelerator packages ensure smooth integration with vital systems, thereby boosting the efficiency of essential business operations. With this CCM tool, organizations are equipped to create, manage, and disseminate highly-targeted and relevant customer communications through a variety of digital and print channels, which include letters, invoices, bills, statements, and other forms of customer correspondence. The most effective customer communications software not only optimizes and automates communication workflows but also actively supports strategies aimed at elevating customer engagement, helping organizations stay relevant and impactful in their client interactions. In addition, the capability to customize communications significantly enhances customer satisfaction and loyalty, fostering long-term relationships. As businesses increasingly prioritize personalized experiences, the role of CCM solutions like Exstream becomes ever more critical in achieving these objectives.

Pricing

Free Trial Offered?:
Yes

Integrations

All OpenText Exstream Integrations
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Screenshots and Video

Play Video OpenText Exstream Screenshot 1 OpenText Exstream Screenshot 2 OpenText Exstream Screenshot 3

Company Facts

Company Name:
OpenText
Company Location:
Canada
Company Website:
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream

Product Details

Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

OpenText Exstream Categories and Features

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

OpenText Exstream Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Delivery
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Convoluted design interface

    Date: Dec 26 2024
    Summary

    Hardcore experience. Old school interface. No UTF-8, just some "double byte" weird charset of year 2000 or older.

    Positive

    Fast processing, but only with latin1 input charset.
    Facilitates teamwork, as you have to ask for help.
    Not much pros.

    Negative

    Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess.
    Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.

    Read More...
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