GoCanvas
Optimize your business processes and reduce expenses by swapping out inefficient paper forms for tailored mobile forms offered by GoCanvas. This innovative cloud-based solution enables organizations to revamp outdated procedures and boost productivity by automating various tasks. With GoCanvas's mobile applications, companies and their on-the-go staff can quickly collect information using their mobile devices, easily share that data, and effectively send it back to the office, helping to maintain seamless operations. Moreover, GoCanvas enhances organizational efficiency with features such as barcode scanning, image capture, mobile payment processing, GPS capabilities, and electronic signatures. By implementing GoCanvas, businesses can not only save valuable time but also enhance the precision and accessibility of their data collection methods, ultimately leading to better decision-making and improved service delivery. This transition to mobile forms marks a significant step toward a more modern and responsive operational framework.
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Borealis
All activities related to stakeholder engagement can be efficiently overseen from a single platform, with the option to incorporate additional modules that enhance governance, environmental, and social aspects. Borealis' Stakeholder Engagement module equips users with essential tools to develop impactful engagement strategies, foster stronger connections with stakeholders, and align operations with recognized industry standards. By centralizing all stakeholder information, the Stakeholder Engagement module streamlines access and simplifies your workload, allowing for more efficient management.
Cultivate stakeholder trust through a validated approach.
Plan
Link your engagement strategy directly to its execution. Borealis offers a mapping tool that simplifies stakeholder analysis, enabling you to prioritize resource distribution effectively.
Engage
Enhance communication with stakeholders by making it more relevant and timely. Utilizing AI-driven machine learning, Borealis ensures that records remain organized and continually updated.
Measure
Demonstrate compliance with constantly changing standards. Borealis facilitates easy tracking of progress, creation of comprehensive reports and documentation, and showcases the tangible effects of your initiatives on stakeholder relationships. In this way, you can not only maintain transparency but also build credibility with your stakeholders.
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Skybill Utility Billing
Meter Management System
Microsoft Dynamics Foundation
âť– Oversee metering devices including their locations, serial numbers, and operational status.
âť– Automatically retrieve meter readings through M-Bus gateways for efficiency.
âť– Alternatively, you can upload meter readings from MDM systems or Excel files.
âť– Built on the robust Microsoft Dynamics 365 Business Central platform.
âť– Features a user-friendly and intuitive interface for seamless navigation.
âť– Seamlessly integrate your ERP system, customer management, and billing processes with the included Business Central subscription.
Tariffs & Rating Cloud Service
âť– Offers a powerful tariff configuration tool that simplifies the creation of complex tariffs.
âť– Capable of billing various utility services such as electricity, gas, water, sewage/wastewater, and heating.
âť– Supports both postpaid and prepaid billing options for flexibility.
âť– Allows for consumption-based pricing, fixed or stepped rates, time-of-use (TOU) rates, periodic charges (like standing or daily rates), and discounts.
âť– Provides billing options by customer, customer group, or property on any scheduled basis, whether monthly or annually.
âť– Operates under a Software-As-A-Service (SaaS) model, managing all necessary infrastructure, software, and maintenance tasks.
âť– Hosted securely at our data centers in Latvia, with options for public cloud hosting (AWS, Microsoft Azure) or private cloud solutions.
âť– Users can access SkyBill from any device, whether it's a desktop, tablet, or smartphone, ensuring convenience and mobility.
âť– This adaptability makes it perfect for managing utility billing from virtually anywhere.
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Bidgely
A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.
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