FIS Telephone Banking Integrations

With Kinective Bridge™ (previously known as OmniConnect), you can tap into the most extensive collection of integrated fintech solutions, boasting over 80 integrations that cover 99% of core systems in the United States. This platform enables you to effortlessly link your core with top-tier fintech providers to drive digital transformation, enhance operational efficiency, and elevate customer satisfaction. • A ready-to-go solution that ensures secure, all-encompassing, and well-supported connectivity • Enable innovation at your own pace while scaling growth without the requirement for extensive development resources • Reduce manual workflows and minimize the risk of human error • Utilize the most extensive library of integrated fintech solutions, giving you the freedom to select any system, technology, or provider While transformation may seem appealing in theory, implementing it poses challenges, particularly when dealing with outdated technology and legacy systems. Transitioning between cores or expending significant in-house development time to integrate various systems can often become a lengthy and cumbersome endeavor, requiring careful planning and execution to ensure success.

Companies that thrive in delivering an omnichannel experience successfully retain 89% of their customers. By initiating real-time conversations with clients in their preferred environments, businesses can significantly improve the customer journey, which contributes to a more favorable brand image and enhanced customer loyalty. Astonishingly, when consumers' concerns are resolved on the first attempt, 99% of them remain loyal to the brand. To transform the customer experience, it is essential to provide representatives with a Unified Agent Workspace along with powerful tools. This setup allows agents to anticipate customer intentions even as they type, enabling them to offer prompt assistance. Moreover, utilizing a library of pre-defined answers for common inquiries greatly minimizes the time agents dedicate to each request. Agents can also take notes during interactions for future reference, ensuring continuity in service. Organizing conversations with multiple tags makes retrieval straightforward, and wrapping up discussions with concise summary calls enhances efficiency. It is vital to guarantee that no customer is left waiting for assistance, which can have a detrimental effect on satisfaction. To keep the pipeline flowing, continue to generate leads regardless of whether your agents are online or offline. By making past interaction data readily accessible on a single screen, conversion rates can be improved while simplifying the overall process. This holistic strategy not only fosters a smooth experience for agents but also enriches the customer journey, ultimately leading to a more effective service model.

VEVS Boat Rental Software and Website delivers an all-in-one solution tailored for small to medium-sized boat rental enterprises. This platform encompasses crucial functionalities, including online boat management alongside booking and payment processing capabilities. It further enhances operations with features like reservation management, add-ons management, real-time availability tracking, automated notifications, promotional code generation, and in-depth reporting, among others. With VEVS Boat Rental Software, you gain round-the-clock access to your business operations, fostering effective communication between your team and customers, streamlining processes, automating tasks, and ensuring centralized management. Additionally, the platform provides intuitive templates that enable you to design a professional website customized to your brand in under a day. Experience the benefits of VEVS Boat Software & Website with a complimentary 7-day trial. Become part of a community of businesses that have effectively expanded and managed their online presence with our system.

SkyStem, located in New York City, offers an innovative month-end closing solution tailored for businesses aiming to enhance their financial operations. Its premier product, ART, serves as an enterprise-level technology enabling Controllers and CFOs to significantly decrease the time required for month-end closures and the issuance of financial statements. By automating balance sheet reconciliations, overseeing month-end responsibilities, and conducting flux analysis, ART simplifies these crucial processes. Additionally, it generates valuable reports that aid in decision-making. This web-based solution can minimize manual tasks by as much as 90%, while also bolstering internal controls and promoting effective corporate governance practices. With these features, SkyStem is committed to transforming the financial landscape for its clients.

Are your losses from fraudulent activities surpassing your expectations? Is your capability to combat fraud not reaching the 95% effectiveness threshold? Are you facing financial difficulties at both the teller counters and through ATM operations? Are your check verification limits exceeding $500? Are you dedicating over 0.01% of your bank's assets to teams and systems focused on identifying potential fraud? Are you reviewing over 250 checks for each item that might be returned? It’s time to cease the waste of resources and funds; let us assist you in reducing false positives, false negatives, manual evaluations, and labor expenses. We offer an all-encompassing solution that addresses fraud in checks, ACH, ATM, wire transfers, and cash transactions. This complete fraud management framework includes compliance reporting, case management capabilities, and advanced fraud prevention features for financial transactions, effectively connecting financial institutions and healthcare providers with innovative technology that enhances both security and efficiency. By collaborating with us, you can not only strengthen your fraud prevention measures but also streamline your operational processes for better overall performance. Together, we can create a more secure financial environment, ensuring that your organization remains resilient against fraudulent threats.

Customers seeking authentic support typically prefer interacting with a human representative. To address this need, IQService provides a comprehensive solution for community banks and credit unions that wish to enhance, oversee, and document customer interactions from both their call centers and physical locations. This cutting-edge toolbar operates directly in memory, enabling users to access its various features with just a couple of clicks. Many users commend the software for its intuitive design, which makes it easy to navigate. Engineered to be unobtrusive during calls, it allows contact center and branch personnel to quickly find answers to complex customer questions. For those wanting a unified view of customer balances, services, and overall relationships, this information is easily accessible on the toolbar without needing to click through multiple screens. Additionally, IQService boosts operational effectiveness by integrating smoothly with core banking systems. Whether your institution uses Fiserv, Jack Henry, FIS, Finastra, or any other banking software, IQService seamlessly connects with your core banking application, automating the call research process and ensuring that every incoming call is thoroughly documented. This integration not only saves valuable time but also significantly enhances the overall customer experience, leading to greater satisfaction and loyalty. By leveraging such technology, banks can foster a more personal connection with their clients, ultimately driving better business outcomes.

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

The Sandbox Banking platform is a low-code integration solution tailored for the banking industry, allowing customers to effortlessly connect fintech services with their existing systems. By facilitating smoother collaborations with fintech partners, this platform helps financial institutions accelerate their sales processes, leading to a unified and streamlined experience for banking clients across multiple systems. With the integration of Glyue, banks and credit unions can elevate their revenue potential and improve operational effectiveness through the secure incorporation of fintech products into their current setups. The Glyue™️ platform further aids these institutions in advancing their digital transformation efforts by offering pre-built API connectors and solution templates that enable effortless partnerships with fintech companies. Our growing network of banking adapters and collaborators creates a mutually beneficial environment for both fintech providers and their clientele. Financial institutions can reliably distribute BaaS APIs and connect with fintech vendors, confident that Sandbox Banking will oversee ongoing security, infrastructure upkeep, system upgrades, and necessary adaptations for more than 50 banking organizations. This extensive support empowers banks to concentrate on innovation while tapping into the benefits of a vibrant fintech ecosystem, ultimately fostering a culture of continuous improvement and growth within the sector. As a result, the Sandbox Banking platform not only enhances operational capabilities but also positions banks to remain competitive in an evolving marketplace.

When loans become a challenge, effectively managing and recovering them can be extremely complex. Even if they are not at the forefront of your financial statements, these loans are still a vital component of your overall financial well-being. The Charge-off Loan Tracker (COLT) offers a streamlined approach to dealing with these difficult loans. Since its inception in 1987, COLT has served as an essential resource for financial institutions aiming to efficiently manage and recover charge-offs. Its intuitive design is sure to impress, effortlessly tracking outstanding balances while calculating interest, adapting to new payment terms, generating board reports, and more. If there exists a chance for recovery, COLT provides you with all the necessary resources to pursue it effectively. By simplifying the management of problematic loans, COLT enables you to redirect your focus toward more profitable ventures. It includes thorough tracking for principal, interest, and fees, supports multiple accrual methods, and utilizes transaction-based accounting practices. Furthermore, it offers flexible repayment options, borrower invoicing, and correspondence, ensuring complete shadow accounting. With features such as automated 1099-Cs that connect with the IRS, a well-documented audit trail, and a robust reporting engine, COLT is the ultimate solution for proficient loan management. Ultimately, leveraging COLT not only boosts your collection strategies but also significantly enhances your overall financial efficiency. This makes it an invaluable tool for any financial institution striving to improve its operational effectiveness.

Source Technologies offers cutting-edge software solutions engineered by our talented team of engineers and developers with the goal of transforming your self-service objectives into tangible outcomes. Whether your intention is to deploy a single unit or to expand to thousands of units, our software is flexible enough to accommodate any organization's scale. Our knowledgeable team stands ready to support you with user interface design, application integration, and post-launch assistance, ensuring you have all the resources needed for success. Explore our tailored industry solutions to find out how we can work together to elevate your business with innovative applications and enhanced efficiencies. The CoreConnect Foundation functions as a solid development platform that effortlessly links our hardware with your software environments, enabling genuine self-service solutions that work in harmony with both your core systems and external providers. Additionally, our Programming Platform streamlines the integration of advanced cash recyclers, card readers, check scanners, ID scanners, and various other devices. By leveraging our platform, you gain access to .NET libraries and XFS protocols, simplifying your integration journey and ultimately elevating your operational capabilities. At Source Technologies, you aren’t merely implementing a solution; you are entering into a collaborative partnership focused on maximizing your business’s performance and success in a competitive landscape. Together, we can navigate the complexities of technology to ensure your enterprise thrives.