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What is FixMe.IT?

FixMe.IT is a remote support application that provides instant, unattended assistance to clients globally, making it simple and efficient to connect to any remote device. This user-friendly platform facilitates quick file transfers and allows users to navigate between multiple sessions, ultimately conserving time, effort, and resources. Tailored for sole proprietors, small enterprises, and large organizations across various industries, FixMe.IT features robust multi-session management and unattended desktop sharing capabilities. Additionally, it includes video session recording, multi-window control, whiteboard tools, and a suite of other helpful functionalities to enhance the support experience. With such a comprehensive set of features, FixMe.IT stands out as an invaluable tool for those seeking reliable remote assistance.

Pricing

Price Starts At:
$32.50/month/seat
Price Overview:
Annual subscription - $32.50 per seat / month (billed annually)
Monthly subscription - $39 per seat / month (billed monthly)
Free Trial Offered?:
Yes

Integrations

All FixMe.IT Integrations

Screenshots and Video

Play Video FixMe.IT Expert App - Home Tab FixMe.IT Unattended Client List FixMe.IT Remote Desktop Toolbar FixMe.IT Client App

Company Facts

Company Name:
Techinline
Date Founded:
2007
Company Location:
Canada
Company Website:
www.techinline.com/
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Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

FixMe.IT Categories and Features

Whiteboard Software

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Desktop Software

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

FixMe.IT Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I make money with it every day!!

    Date: Jul 29 2021
    Summary

    Best money I spend every month to run my business. Saves my customers money because I don't have to charge them to go onsite for every support issue.

    Positive

    Easy to use. Easy for my customers to get a support ID. Fast response times when remoted in. Unattended access is great.

    Negative

    It's not free. LOL! I can't add one negative comment.

    Read More...
  • Reviewer Name: Steven C.
    Position: IT Support Technician
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Techinline / FixMe Remote Support

    Date: Sep 22 2021
    Summary

    I have used this product for almost 8 years and have been thoroughly pleased with the support, the pricing and the excellent performance of this application.

    Positive

    The remote support application from Techinline.com is an exceptionally efficient and cost effective solution for supporting Windows computers with a cost of only $300.00 per technician. Installation of the technician ("expert") application is quick and easy. Installation of the "client" application does not require administrative privileges for the user. Connecting to a client is fast with clear video and responsive controls. The application supports multiple monitors, permits the expert to reboot and reconnect to a client system with one button, and has many other features.

    Negative

    I would like this application to support Chrome OS, Mac OS, and Linux clients.

    Read More...
  • Reviewer Name: Steven C.
    Position: IT Consultant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    FixMe.IT is a LIFESAVER

    Date: Jul 28 2021
    Summary

    If I could give FixMe.IT a million stars I would. I love this program and all that it offers. I have recommended it to other IT people - they love it too!

    Positive

    I love FixMe.IT. It has literally saved me in several ways. The first is that I can work from my desk and my office without ever leaving. Secondly, it has saved me time and money by allowing me to work on customers computers, see what they are seeing and work on issues they are having. Third, it saves customers time and money by getting their issued fixed quickly and easily (most of the time). This has to be one of the greatest inventions of all time.

    Negative

    There is literally nothing I don't like. In this time of COVID and allowed me to work from my office and kept me and my family safe.

    Read More...
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