What is Fixably?

Fixably is a cloud-based software solution designed to enhance repair management processes, thereby reducing both time and costs associated with each repair project.

Repair shop technicians often find themselves bogged down by administrative duties, time that could be better spent focusing on actual repairs and enhancing the service experience for customers.

Recognizing this challenge, we, as service professionals ourselves, developed Fixably to automate the mundane tasks that do not involve repairs.

- Our software empowers technicians to manage repairs with greater efficiency, allowing them to dedicate more time to hands-on technical work. Each technician benefits from insights gained from the analysis of over a million repairs recorded in Fixably.

- For business owners, Fixably provides valuable insights into performance and financial management, enabling significant automation of around 80% of routine tasks and offering detailed data oversight.

- The platform guarantees a seamless end-to-end customer experience, made possible through its integrated communication features that facilitate effective interaction.

With the recent enhancements to our Apple GSX API integration, Fixably stands out as the premier choice for Apple Authorized Service Providers. This integration streamlines the repair management process by eliminating the need to switch between different software applications, allowing users to efficiently create repairs, order parts, access articles, and receive clear guidance directly through the Fixably interface.

Overall, Fixably not only simplifies the repair process but also significantly boosts productivity and customer satisfaction across the board.

Integrations

Offers API?:
Yes, Fixably provides an API
All Fixably Integrations
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Screenshots and Video

Play Video One view with all the details you need to manage a repair. Email or text your customers from within Fixably, or use the customer portal to provide a self-service option. A point of sale module designed for repair and service businesses. An intuitive inventory and stock module that is fully integrated with repair management. Seamless integration between all your systems means you can build reports on Fixably. Apple GSX API integration for Apple Authorized Service Providers.

Company Facts

Company Name:
Fixably
Date Founded:
2015
Company Location:
Finland
Company Website:
fixably.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
Danish
Dutch
English
Estonian
Finnish
German
Italian
Norwegian
Spanish
Swedish

Fixably Categories and Features

Work Order Software

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Repair Shop Software

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Order Management Software

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Appliance Repair Software

Fixably Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Head of Service Operations
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent for Apple after sales service

    Date: Mar 29 2022
    Summary

    Overall, i can recommend this software. We have not found many in the same niche, in the market, but even without that, we don't feel the need to switch. Helps greatly to improve daily process, working with Apple after sales service.

    Positive

    Great functionality and progressive software, gets frequent updates and can be customised for your needs. Very reliable.

    Negative

    Some custom features / requests take too long to develop.

    Read More...
  • Reviewer Name: Dominic T.
    Position: Senior Technician
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An effective, intuitive and efficient all in one solution for our business.

    Date: Apr 06 2022
    Summary

    Overall experience has been fantastic. What was advertised on the packet, has been delivered and more.

    Positive

    The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector.

    Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions.

    Repair tracking and insights are the best out of any solution we've tried.

    Performance and Stability has been impressive and incredibly reliable.

    The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.

    Negative

    There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided.

    The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.

    Read More...
  • Reviewer Name: Cole D.
    Position: Service Operations Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A great option for repair service providers

    Date: Jan 10 2022
    Summary

    Fixably is a great solution for repair service providers across a number a different industries. The feedback from our teams indicates that they enjoy using Fixably on a day-to-day basis as it makes their workflow more efficient and allows them to spend more time working on repairs. The team at Fixably is great to collaborate with on new ideas or challenges and there's always a pipeline of new and exciting features being deployed.

    Positive

    For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

    Negative

    When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.

    Read More...
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