Cloud Claims
APP Tech has been at the forefront of implementing an incident-based methodology in claims and risk management since its inception in 2003, providing advanced technological solutions to a wide array of clients throughout North America. Our integrated systems have enhanced efficiency and scalability in claims management, improved visibility, accelerated response times, reduced premium costs, and mitigated risk events for numerous customers.
Cloud Claims by APP Tech stands out as an acclaimed software solution for risk management and claims processing. Designed specifically for self-insured organizations, third-party administrators, and businesses aiming to monitor their claims and losses, IMS facilitates comprehensive management of the claim lifecycle—from the initial incident report to payment processing and collections. The platform boasts a rich assortment of features that empower users with full oversight of both their claims and associated risk data, including incident and claims management, collaborative tools, detailed reporting, and insurance tracking, among many others.
We take great pride in our flawless implementation success and outstanding customer retention rates, which stem from our dedication to thoroughly understanding our clients’ unique demands and delivering tailored solutions that effectively address those needs. Furthermore, our ongoing support ensures that clients maximize the benefits of our software long after implementation.
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Jellyfish
Jellyfish stands as a premier platform for Engineering Management, offering comprehensive insights into engineering teams, their tasks, and operational processes. By examining engineering signals from tools like Git and Jira, along with relevant business data including roadmapping and incident response, Jellyfish empowers engineering leaders to synchronize their technical decisions with overarching business goals. This capability ensures timely and efficient software delivery while enabling teams to prioritize the most critical objectives for the organization. Ultimately, Jellyfish enhances strategic decision-making, leading to impactful outcomes for engineering departments. Additionally, the platform fosters a culture of transparency and accountability within teams, further driving productivity and alignment.
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VOC Research
VOC Research is dedicated to facilitating structured and unbiased conversations with key decision-makers among your clientele, potential clients, and partners to gather their perspectives, sentiments, and feedback on both your products and those of your main rivals. Our expertise in B2B VOC services is tailored to bolster your efforts in acquiring new business and retaining existing customers. We engage with influential decision-makers from companies where you’ve recently won or lost contracts to understand the motivations behind their selections. After conducting these discussions, we perform a comprehensive analysis of the collected data to identify trends and actionable insights that can help you secure additional business opportunities. Furthermore, we carry out interviews with your customers to gauge their genuine levels of satisfaction, loyalty, and renewal intentions, allowing you to swiftly tackle any concerns, recommendations, or potential issues they might have. This evaluation also measures your customers' propensity to renew their contracts or shift to competitors, equipping you with critical information to proactively address their needs and expectations. Our methodology ultimately empowers you to strengthen customer relationships, improve retention strategies, and enhance your competitive edge in the market while ensuring you remain responsive to client feedback. By leveraging the insights gained, you can make informed decisions to drive your business's success.
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WON
Our Win-Loss interviews provide valuable insights that benefit sales, marketing, and client success teams. Sales can identify areas for process improvement, while marketing gains clarity on delivering the most effective messages. The product team discovers which features are prioritized by customers, and client success understands the key factors that influence customer retention and satisfaction. The effectiveness of Win-Loss interviews is clear. Partnering with us means collaborating with a team dedicated to delivering insights that drive your success. We will engage in discussions about your Win-Loss objectives and address any inquiries you may have. Once you're prepared to move forward, we will thoroughly analyze your offerings and customize your reporting to suit your needs. We are equipped to initiate interviews and promptly share the findings. Our insights and summaries will make us invaluable allies in your product marketing efforts. We are eager to explore the potential of implementing a Win-Loss strategy tailored for your organization. Together, we can unlock opportunities for growth and improvement.
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