What is Genpact Cora?

Transform your business model and elevate the customer experience in the digital landscape. Genpact Cora Pretrained AI Accelerators enable swift implementation and unlock considerable business value, allowing organizations to incorporate AI into their operations effortlessly. Revolutionize the customer journey in a holistic manner by utilizing automation, analytics, and AI for predictive insights, adaptable operations, and a significant competitive advantage. Created with Genpact’s vast industry knowledge and process proficiency, this platform is specifically designed for transformation that centers on customer journeys. Its modular features can be gradually integrated over time, catering to the changing requirements of businesses. Our approach begins with the combination of internal insights and external viewpoints, helping companies identify their distinct competitive strengths and leverage technology to capitalize on them. With our extensive experience across diverse sectors, we are poised to offer unmatched support, informed by our operational expertise with clients worldwide. Collaborating with Genpact provides you with access to both our proprietary solutions and those from our partners, ensuring you stay at the cutting edge of innovation. Furthermore, this partnership equips you with essential tools that foster ongoing growth in a dynamic marketplace, ultimately positioning your organization for long-term success and adaptability.

Screenshots and Video

Company Facts

Company Name:
Genpact
Date Founded:
1997
Company Location:
United States
Company Website:
www.genpact.com/cora

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Genpact Cora Categories and Features

Predictive Analytics Software

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Genpact Cora Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: VP operation
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Orchestration engine

    Updated: Jun 27 2021
    Summary

    Amazing performance improvement once the new processes are set in place. Lots of training and best practices change, good training and support.

    Positive

    Robust, can be customized, low code with lots of integrations, fits all levels, comes with pre build integrations and capabilities, very modular.

    Negative

    Customization cost is fairly high, so need to take out of the box functionality - which at the end is good enough based on Genpact best practices.

    Read More...
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