Gym Assistant Reviews

Gym Assist is user-friendly. Our facility has to manually record credit card payments. It would help if they were connected.

I am relatively new to Gym Assist but it is easy to understand and use. We would love to have it connected to our credit card payment portal so we would not have to manually enter.

It is not connected to our payment portal which would help considerably.

We are overall very pleased with the service and software. It provided just what we needed and the switch was fairly easy and smooth. There are lots of options available that we don't take advantage of because of the current billing software we have in place. But it is nice to know that feature is available when we would need it. The Gym Assistant staff is very helpful.

Very basic and user-friendly. There isn't a lot of unnecessary information that is needed to add a member. Anytime we needed support, their team is quick to help and answer questions. We have not had any issues with the software since transitioning over.

Our members were used to the old software voicing any alerts out over our speaker at the front desk. Members got used to that to know when their dues were coming up or any alert as to why they were locked out and Gym Assistant doesn't have a way to do that. Sometimes it doesn't update every member that is dependent on the primary, so it's a disadvantage to have to go to every member and make the same updates.

This software has fit all of our needs here at the SSC Wellness Center. Thank you to Gym Assistant for this wonderful addition that we can use at our facility and your EXCEPTIONAL customer service!

Stand Alone Product without Cloud requirements
Ease of use
Wonderful customer service and sales team
Protection of Personal Information

Due to our extensive security requirements within the government, we have not been able to utilize the payment processing portion of this software at no fault of Gym Assistant. If we were allowed to use this feature here at work, we would be even more impressed than we already are.

Gym Assistant works for us

-Gym Assistant is easy and user friendly
-It does what we need it to do

I cant think of any cons for Gym Assistant

Overall, great experience. Support is quick to respond with whatever issue I have. Updates happen often and you can't beat the price. They don't have all the bells and whistles as other programs, but they offer more than enough for the price. You won't be upset for choosing Gym Assistant.

Gym Assistant is extremely intuitive and easy to train staff on use. It handles majority of our needs as a business and they are constantly updating and adding new features. Support is usually super quick to respond and can solve majority of issues in just a few minutes or escalate when necessary.

Some of the updates could use longer testing phases to iron out all of the kinks. The online sign up page feels clunky and needs a redesign to make it more attractive to online users. There's no road map of coming updates or planned projects so you aren't really ever sure if something is going to be implemented. There's no place to suggest QoL updates other than emailing support which makes me less likely to suggest something that I would like to see implemented (an owners message board for suggestions would be great to see).

The system is handy and allows me to automate entry after hours. I have 4 stars mainly due to the reporting and the wear down of the key tags.

I like the one time purchase of the software and the 24 hour door entry system. It has allowed me to automate the front office.

The reporting can be difficult to navigate through, the system has a giant “assistance expired” on the screen, and the key tags for my members keep breaking apart, making it hard for them to enter the facility after hours. Would also be nice to have more merchants available to use for transactions.

I love it and would recommend it to any size of the facility. You can make it as detailed or simple as you want.

Gym Assistant is user-friendly! Makes it easy to add, make changes, and track members. It's also great that they have a help section(support) for stuff that isn't day-to-day issues. The design is functional and can easily be customized. It's easy to navigate within the system.

I really do not have any cons for this system. I am not sure of the pricing for this system but I'm sure it's cost-effective.

Overall great software system. I'd choose it again if I was starting from scratch. Highly recommend!

I want to start by saying I'm not a technology person. This software is incredibly user-friendly! You don't have to understand all of the ins and outs of your computer to install or update the software. Mistakes are easy to fix, and it has so many features. Makes the business easier to run overall.

There is an annual fee for tech support, although I'm sure you'd find that anywhere!

Gym Assistant helps us keep more thorough records of our members. The check-in process goes much more smoothly now.

Gym Assistant allows our recreation center to create multiple categories for the variety of membership plans we offer. The design of the program makes it simple to enter member information, and allows for detailed information to be included on each member's record.

The initial set-up for the categories appropriate for our membership plans and services was a bit tricky but the support team was very helpful in walking us through the process.

Would 100% suggest any gym to use this software. Easy to use and manage and the support team is great!

Fluidity and simplicity of the program! It works great, hardly ever any issues, one of the best software's I have ever used for billing and membership monitoring.

None that I can think of. I have been using Gym Assistant for over 3 years now and do not have a single complaint.

We have only had our fitness center open for a week. So far, so good. Onboarding was great. Customer service was friendly and easy to work with. I will have a better feel for that system itself in a few months. We started from scratch but the staff are all finding it a very simple program to learn to run.

Onboarding customer service help was excellent. System is laid out well. It was very easy to train staff how to add members.

Our fitness center has only been open for a week, so I will have a better feel for this system after a few months. I am wondering if I will be able to get the report info I want at the end of each month. There are a lot of report options, but from the reports I have tested, might not be the flexibility to filter the way that I would prefer.

Easy to set-up and use. Does what it says and more! Overall it is great software and I use it everyday in my gym.

It's simple to use and it just works. Easy to set up and manage and it saves us so much time on billing and other stuff.

Nothing really - it's great - it doesn't work on iPad but works well on other tablets.

It's a Great system. Easy to use. I have made money by using. Customer service is Excellent they are extremely responsive!!

Keeps me informed on clients' dates. I use it for my Dog training business, it keeps everyone together.

Sometimes the expiration dates don't add up correctly.

Again, we are very happy with our decision to go with Gym Assistant! In the beginning we were very worried, but the more we use the software and discover the features in it, the more pleased with our decision we are!

First, and most importantly, is we own the software and there is no cloud requirement. We have been in business for over 31 years and have seen "big" companies in the industry that are no longer around. So owning the software and data is local with no cloud requirement is great and was very important to us!

We are finding more and more features the software has that makes managing a fitness center so much easier and profitable.

The ability to use any company, including our local bank, to process our ACH membership dues processing is a huge plus!

The software is compatible with standard hardware so we are not locked into using unique hardware available from only one company/source.

The support has been absolutely amazing! When we first moved to Gym Assistant, support converted our Access database data to the Gym Assistant software so we didn't need to do all of it manually. We needed to add pictures to member records and attach scanned documents to the member records. Everything else was converted over, which saved us a ton of work and time as well as frustration.

We are very pleased with our decision to go with Gym Assistant! The ongoing software updates and new features being added to Gym Assistant is great!

These are not "cons" per say, just features we would like to see. 1) Fully automated birthday emails to members, requiring no action on our part. 2) The ability to have a back-up payment source in the case of a returned ACH draft. 3) Referral/source tracking to see how the member heard about us. 4) RenewActive insurance report export. 5) a graph style report showing attendance levels throughout a user-selected time frame, such as for a specific week or month.