What is Helm Tickets?

Helm serves a wide range of events worldwide, supporting everyone from solo organizers to prominent industry leaders. Our platform guarantees a steady cash flow, outstanding features, and unmatched assistance tailored to the specific needs of each planner. As former planners ourselves, we understood the importance of creating a flexible and user-friendly platform that grows alongside our events. Helm provides tools designed based on direct planner feedback, empowering you to take your events to the next level. Whether you are organizing a small local meetup or a large-scale international convention, we have partnered with a variety of planners. You can explore genuine testimonials from users who value our platform and the level of customer care we offer. With an easy setup process and exceptional support, managing your event has become simpler than ever. You can effortlessly oversee events, memberships, branding, integrations, and payout timelines, while also effectively promoting your events through highlighted listings, sales analytics, and seamless website and email integration. Our relentless dedication to improving the planner experience ensures you are equipped with all the resources necessary to make your event a resounding success, ultimately leading to memorable experiences for attendees.

Integrations

All Helm Tickets Integrations
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Screenshots and Video

Helm Tickets Screenshot 1
Helm Tickets Screenshot 1

Company Facts

Company Name:
Helm Tickets
Date Founded:
2015
Company Location:
United Kingdom
Company Website:
helmtickets.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Helm Tickets Categories and Features

Ticketing Software

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Helm Tickets Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Adminstrator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Avoid at all costs

    Date: Jul 02 2022
    Summary

    Awful. Just don't use it. They seem to bury their heads in the sand whenever anything goes wrong. Their customer service is terrible.

    Positive

    None. There have been no pros to using this ticketing system. I wish we'd never started using it. Terrible.

    Negative

    Their customer service is terrible. Their website has now been down for 10 days and they have not once contacted their customers to update them on what is happening. I have to keep chasing them to get updates and all i get are copy and paste emails. We use their membership service and now we have no idea which of our members are up for renewal. We are losing money every day. We've asked them to send us our data, and they have said they would, but they have not. We don't understand how a company who promote themselves as 'global' does not have back ups in place. Terrible. Do not use. I had to put one star for this review but they should have no stars.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Service Manager
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very poor service

    Date: Aug 09 2021
    Summary

    I wish I could provide something positive in this review, but there is nothing. As a user, there is little I can do except let the event organisers know how bad the experience is using Helm. Fortunately, the organisers are fully aware from all their other complaints.

    Positive

    On the odd occasion, I was able to connect there didn't seem to be any Pros to using Helm over other ticket providers.

    Negative

    I have attempted to book tickets on 5 separate occasions this year without luck. Their website suffers time-outs, has server errors, database connection errors, and on and on. Having been trying for the last 4 days to book an event, and it still has database errors. Friends have also had the same bad experiences. I have spoken to the event organisers and they are aware and looking to return to Eventbrite because of the appalling service.

    Read More...
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