What is HelpOnTips?
Easily generate dynamic tickets to track all customer interactions, including timestamps for improved organization. Understanding that each business is unique, our platform offers customizable service level agreements (SLAs), while the built-in reminder feature ensures you stay on schedule. Our smart system prevents multiple team members from working on the same ticket, thereby boosting overall efficiency. It's crucial to provide your team with timely updates on SLAs for any tickets raised to avoid delays in resolutions. Furthermore, keep clients updated on changes in ticket status to reduce unnecessary follow-up communications. Enhance your brand with HelpOnTips by customizing it with your logo, URL, agents, pre-written messages, and email templates. You can monitor ticket progress, evaluate agent performance, check SLA adherence, and analyze request-response durations, allowing for filtering and summarizing statistics for a well-rounded view. With Jsimple’s HelpOnTips, you can automate customer inquiry management, resulting in faster resolutions and an enriched customer experience. By refining these workflows, you not only maximize operational efficiency but also significantly boost customer satisfaction, creating a win-win scenario for your business and clients. This comprehensive approach fosters long-lasting relationships and encourages repeat business.
Integrations
No integrations listed.
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Company Facts
Company Name:
Jsimple
Company Location:
United States
Company Website:
www.jsimple.com/product/HelpOnTips.html
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English