What is ID.me?

ID.me transforms the process of online identity verification and sharing for individuals. With a robust digital identity network that boasts more than 98 million users, the company collaborates with 30 states, 10 federal agencies, and over 500 well-known retailers to enhance security. It offers services such as identity proofing, authentication, and community verification for various organizations. Notably, ID.me stands out as the sole provider that incorporates video chat into its services. Additionally, the company's mission of "No Identity Left Behind" underscores its dedication to ensuring that everyone can access a secure digital identity. This commitment to inclusivity makes ID.me a leader in the digital identity space.

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Screenshots and Video

Play Video ID.me Screenshot 1

Company Facts

Company Name:
ID.me
Date Founded:
2010
Company Location:
United States
Company Website:
www.id.me/
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Video Library
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Simplified)
English
Hindi
Japanese
Korean
Spanish
Thai
Vietnamese

ID.me Categories and Features

eCommerce Fraud Protection Software

Single Sign On Software

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
Social Sign On
User Management

Multi-Factor Authentication (MFA) App

KYC Software

Identity Verification Software

Identity Management Software

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

ID.me Customer Reviews

Write a Review
  • Reviewer Name: Jill T.
    Position: Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Highly Recommend ID.me

    Date: Jun 01 2022
    Summary

    We are pleased with the support and results from ID.me. We consistently hear from our customer success manager and gain advice on promoting ID.me on our website. We have used their offers for extra promotion via a military newsletter, and we were happy to do it. This review was submitted in exchange for compensation by ID.me, Inc.

    Positive

    Id.me is necessary to our discounting plan at HidrateSpark! We are so thankful for this fast and low-touch way to give back to those in our community.

    Negative

    You will get charged by verification instead of by discount use. So, you do pay for those who verify and abandon which is a bummer.

    Read More...
  • Reviewer Name: Dr. David M. C.
    Position: Head of Those Who Serve & Students Marketing
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ID.me Verification for Customer Discounts

    Date: Jun 22 2022
    Summary

    From initial contact and negotiations to implementation and post launch maintenance, working with ID.me has been a pleasant experience and their software is top notch - great overall customer feedback vs what we did in the past.

    Positive

    Many Pros: taking in-house document and manual review to external software saved a ton of time and costs, a better, quicker customer experience lead to less customer frustration, and their reporting dashboard allows for identify areas of focus within our business.

    Negative

    No cons to share about ID.me as a business nor about their software.

    Read More...
  • Reviewer Name: Alex B.
    Position: Associate Product Manager
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ID.me Allows to Verify Identity with Peace of Mind

    Date: Jun 17 2022
    Summary

    Overall, ID.me is a great partner and solves our problem when needing a vendor to verify identities.

    Positive

    The ease of use for customers is a huge positive when it comes to the ID.me portal. We have never heard of an issue where it provided a negative experience to the customer. It is also a great way for us to provide discounts to show our appreciation for customers.

    Negative

    I think they could use some work on their portal management. It is quite confusing to try to access the analytics. Another improvement they could make would be to allow the customers to see their usage from the analytics portal.

    Read More...
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