What is IT Retail POS?

IT Retail stands out as the premier point-of-sale software tailored for grocery stores, proudly supporting thousands of grocers for over 26 years!

Our Vision
At IT Retail, our mission is to deliver straightforward and efficient technological solutions that enhance the profitability of grocery businesses.

Our Values
We prioritize transparency with our customers and partners, believing in honesty and direct communication. While challenges are inevitable, we acknowledge our mistakes and take responsibility to resolve them effectively.

Our team thrives on collaboration, united by a shared objective: to develop exceptional software that addresses the needs of grocers and boosts their profitability.

We prioritize customer delight by offering the finest products and services in the grocery sector. Even though there may be a multitude of features available, our commitment to customer satisfaction sets us apart as the leader in the industry.

Innovation is deeply embedded in our company's ethos, and we embrace a culture of continuous learning to adapt and grow in a dynamic marketplace. This commitment to progress not only drives our success but also ensures we remain relevant in meeting the evolving needs of our clients.

Pricing

Price Overview:
Get a quote today!
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, IT Retail POS provides an API
All IT Retail POS Integrations
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Screenshots and Video

Play Video Hardware self service kiosk pin pad display screens Hardware Grocery Store Hardware

Company Facts

Company Name:
IT Retail
Date Founded:
1993
Company Location:
United States
Company Website:
www.itretail.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Startup
Supported Languages
English

IT Retail POS Categories and Features

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Convenience Store Software

Deli / Restaurant Management
Employee Management
Fuel Management
Fuel POS
Grocery POS
Inventory Management
Lottery Management
Loyalty Program
Multi-Store
Price Book
Retail Management
Single Store

More IT Retail POS Categories

IT Retail POS Customer Reviews

Write a Review
  • Reviewer Name: Susan M.
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Struggling along with this point of sale

    Date: Jul 08 2022
    Summary

    Fair. We have invested a lot of money in these systems and overall I am very disappointed by the systems at IT Retail because we have to be the squeaky wheel to get any help. Tired of sending emails over and over about the same things. There is no account rep to follow up and make sure things got resolved. The hardware is not first class. One of the monitors is crooked and we have it propped up with cardboard.

    Positive

    Works well for most things.
    Technical support agents are very polite and helpful.
    Reporting is adequate for most purposes.

    Negative

    Cannot download my customer list.
    Many things that have been wrong for months don't get corrected.
    We tried to order a hand held scanner and they wanted $600! These are $20 on Amazon.
    There is no customer service person assigned to an account to make sure things are up to par.
    One scale works well, but the second, identical one won't read our in-house bar codes.
    Their servers are sometimes very slow, giving inaccurate sales figures during the day.
    Accounting doesn't really show us where we stand on payments.

    Read More...
  • Reviewer Name: Michael J.
    Position: Vice President
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    IT Retail Software

    Date: Jul 18 2022
    Summary

    Great Software and would recommend to any grocery operation. The software has more capabilities than its competitors.

    Positive

    IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations.

    Also, their support team is really responsive.

    Negative

    We had some hardware integration issues but they were resolved immediately.

    Read More...
  • Reviewer Name: Timothy P.
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Back Office Functionality

    Date: Aug 12 2021
    Summary

    As an employee with no experience with IT Retail I was able to utilize the system with little training.

    Positive

    The entire back office system is very user friendly. And easily navigated.
    The format of the pages are easy to understand and if/when looking for a particular report or looking to make a change in a product or function I can usually locate without having to reach out for assistance.

    Negative

    I believe that initially the only Con or suggestion I would have is that the set-up/software package include a touch screen for the back office user.

    Read More...
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