What is Incident Tracker?

Incident Tracker stands out as one of the most budget-friendly reporting tools currently available. This software collaborates seamlessly with a variety of Healthcare Agencies throughout the United States. Utilizing Microsoft Azure, Incident Tracker ensures top-tier security and data protection, adhering to HIPAA certifications. If necessary, we can arrange for a Business Associate Agreement tailored for your organization. Incident Tracker is not only cost-effective but also easy to navigate, offering customization options for categories, locations, and the digitization of paper forms. It features automated email notifications and workflows, along with tools for trending and analytics, as well as a comprehensive report life cycle. Users can conveniently set custom statuses for efficient tracking. This versatile platform is suitable for security companies of all sizes, globally. It empowers users to generate and utilize essential analytics and documentation tools in their respective fields. The capability to upload images and documents directly into reports enhances functionality, making it an exceptionally user-friendly solution. Overall, Incident Tracker is designed to meet the diverse needs of its users while maintaining simplicity in operation.

Pricing

Price Overview:
Contact us for pricing information.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Incident Tracker provides an API
All Incident Tracker Integrations
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Screenshots and Video

Play Video The Reports and Analytics page shows the most recent reports which can be sorted by status. The Advanced Search, Trending, and other analytics can be accessed also. Submitting a report is user friendly and lets you capture the exact information you need. Add customized forms to the report to capture all the information you need. Forms can be assigned to certain categories, and also have fields set to 'required'. The report actions in a report allow you; email, print, PDF, add attachments, edit, bookmark, and delete a report based on your user rights. Administrators can view the report history. This shows all the activity on the report with user information, dates, and actions. Trending Comparison

Company Facts

Company Name:
Incident Tracker
Date Founded:
2003
Company Location:
United States
Company Website:
www.incident-tracker.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Incident Tracker Categories and Features

Investigation Management Software

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Audit Software

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Incident Tracker Customer Reviews

Write a Review
  • Reviewer Name: Michael C.
    Position: Supervisor
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Works as it should

    Date: Jan 31 2023
    Summary

    We use this program daily and have had zero issues with it. It makes keeping track of our daily duties to injuries without a flaw, fits well with our organization.

    Positive

    Very easy to use and makes keeping track of any incidents inputted by our employees simple, for the features we have it works well in our company.

    Negative

    We haven't had any type of issues with this software. very practical for what we use it for.

    Read More...
  • Reviewer Name: Elijah L.
    Position: Residential Consoler
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Working daily with incident tracker.

    Date: Jan 09 2023
    Summary

    For my day to day work the product is good. It's easy to use and allows for previous logs to be viewed. The issues I have are that it is slightly buggy and will go without working for a day or two.

    Positive

    The ease of use in a work day. The ability to view previous logs. The general set up of the working space.

    Negative

    The system is slightly buggy. The product will pick a day and stop working all together.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Online On-Call
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Incident Tracker is so helpful

    Date: Dec 08 2022
    Summary

    I have been using Incident Tracker for over 4 years now at my job on a residential campus for kids with behavioral issues and have found that this software has improved the overall organization and documenting of incidents on a day-to-day basis.

    Positive

    Incident Tracker allows the user to easily track incidents and daily shift reports in a way that includes logical organization and easy recall when searching for previously filed information, incidents and reports.

    Negative

    The Advanced Search function can be a bit overwhelming with all the options for filtering when searching the system for past reports.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director of Community Standards
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fantastic Reporting system

    Date: Sep 01 2020
    Summary

    I could not be happier with this system. The system is fantastic, easy and incredibly affordable. We currently have multiple offices who use this system in a variety of manners. Beyond just the system and probably more importantly has been the incident tracker team and the customer service. There is no one better at providing care, trouble shooting the limited questions that arise or providing a customized experience for us. I refer everyone I know in the student life field to Incident tracker when they are looking for a system to use. I cannot speak more highly of them.

    Positive

    The ease in use, the the customization options and opportunities, the customer service and incident tracker Team, the price point.

    Negative

    Not many at all. I would imagine larger schools - 15-20k or more students - may need some additional support.

    Read More...
  • Reviewer Name: Gloria R.
    Position: Director of Resident Life
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Just Can't Do Without It!

    Date: Sep 11 2020
    Summary

    Incident Tracker is a great product to use. We have been using it for several years now, and it only keeps getting better!

    Positive

    Finally, everything in one place! Easy access to reporting, and getting information to the right people! Big time saver for yearly reports that must be submitted. In addition to the product quality, the member of the team ALWAYS get back with you immediately, if you have a question, concern or suggestion!! They are always willing to better their product to help all! Best of all, the price is right!!

    Negative

    No Holiday Party invite - JUST KIDDING! I really do not see anything that I can say I don't like. Again, they are always willing to work with you to meet your needs.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Patient Experience
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Patient Experience

    Date: Sep 09 2020
    Summary

    The staff like the system. They find it easy to use.
    It is less advantageous from a data reporting perspective.

    Positive

    I like the My Reports feature that enables staff to monitor & review reports that they have submitted.

    Negative

    I do not like that required data is exported into an excel format.
    The workflows are limited.

    Read More...
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