InfiBot Reviews

Provide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom. Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary. There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.

Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively. Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.

Enhancing customer interactions through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA) can significantly elevate customer satisfaction while increasing agent efficiency. By implementing an omnichannel, AI-driven intelligent virtual assistant (IVA), businesses can streamline customer engagement and encourage greater self-service and automation across diverse platforms such as IVR, web, and mobile. The U-Self Serve feature effectively redirects routine queries away from expensive human agents by leveraging Conversational AI capabilities. To further bolster customer trust and reduce the risk of fraud in contact centers, it is essential to implement seamless and continuous agent verification using voiceprints. Additionally, consistently monitoring agent identification throughout their shifts and providing real-time alerts to supervisors in case of any discrepancies is vital for maintaining security. Utilizing AI-powered, real-time call transcription not only aids in delivering in-call notifications and support but also automates the agent's after-call work (ACW) summaries and dispositions, resulting in improved agent productivity and a notable decrease in time spent on ACW tasks. Consequently, this streamlined method enhances the accuracy of records and cultivates a more efficient and effective service environment, ultimately leading to a more satisfying experience for customers. By embracing these advanced technologies, organizations can create a robust framework that promotes both customer engagement and operational excellence.