What is Intradiem?

Intradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.

Pricing

Price Starts At:
$0
Price Overview:
For more information, please call us at 678-356-3500.
Free Trial Offered?:
Yes

Integrations

All Intradiem Integrations

Screenshots and Video

Deliver Training and Off-Phone Tasks during idle time

Deliver Training and Off-Phone Tasks during idle time

Deliver Training and Off-Phone Tasks during idle time

Company Facts

Company Name:
Intradiem
Date Founded:
1995
Company Location:
United States
Company Website:
intradiem.com
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Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Japanese
Korean
Portuguese
Russian
Spanish
Thai

Intradiem Categories and Features

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Workforce Management Software

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Robotic Process Automation (RPA) Software

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Intradiem Customer Reviews

Write a Review
  • Reviewer Name: Salman Z.
    Position: Solutions Delivery Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intradiem - Knowledge Management for Contact Center Agents

    Date: Feb 23 2023
    Summary

    Overall Intradiem is great tool and very productive for Contact Center Agents. It is very effective for broadcasting Company critical information, News, Policies etc to a variety of Contact Center agents.

    Positive

    Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.

    Negative

    Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement.
    Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.

    Read More...
  • Reviewer Name: Jamie M.
    Position: EWFM/Intradiem Administrator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing AI Tool

    Date: Oct 18 2022
    Summary

    We have many use case deployed with more to come from off phone activities to Break optimization and Enhanced Coaching.

    Positive

    Easy to use.
    Great customer support.
    Functionality that is relevant in todays world.
    Easy ticket system and self help options.
    Training for all levels.

    Negative

    If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.

    Read More...
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