Issuetrak Reviews

We track 100 questions a day. We do have an opportunity to make our system more efficient, and probably do a better job of it. If you have any questions, we will get a prompt reply from customer service.

Very customizable. Like the ability to extract raw data sets on whatever we need.Easy to use, easy to install. I'm all for it.

Not enough time and money invested, not integrated with finance or third party software.

I really like REST API integration. It's fast, easy, and feature-rich. You have precise control over the problem. Very responsive interface. Great customer support. Pricing that allows you to select the features you need and actually adjust to your organization's needs.

I really like REST API integration. It's fast, easy, and feature-rich. You have precise control over the problem. Very responsive interface. Great customer support. Pricing that allows you to select the features you need and actually adjust to your organization's needs.

We hope to increase the number of tickets that can be tracked simultaneously by Issuetrak.

Overall, my work, from assigning tasks to tracking progress, is fully automated. Its logical operations help identify possible solutions or next steps to a particular problem. Best tool I've come across.

What I like most is the complex branching workflow that allows users to see the steps they have completed. It also assigns team members to each task and sends automatic notifications when something is needed. Much of my work is automated with Issuetrak.

Tracking using the Issuetrak feature is fairly easy, but can take time due to issues.

Based on our experience, I would highly recommend this software for effective management of complaints.

Issuetrak is a comprehensive complaint management software that every business needs for resolving complaints in a timely manner. Easy to use with less drop down menus and options.

I haven't encountered any major issues with this software.

Issuetrak allows us to resolve customer issues and then by sending web forms it provides valuable customer feedback which is very important for the business.

After an issue is resolved on Issuetrak, it is important to get customer feedback. Issuetrak can send Web Surveys that allows you to analyze the customer feedback and assess customer satisfaction levels.

If more sample questions are readily available in the survey template then that will be very useful.

Issuetrak has made our lives easier as all our customer requests are now fed directly into Issuetrak and all are responded without fail.

Issuetrak allows you to pick up requests from emails directly. The customers can simply email their concerns to a designated email address which will feed into Issuetrak and create a request number automatically.

No, I don't have any dislikes for this amazing service.

Issuetrak is very user friendly. The GUI is very nice and easy to use and understand. As with any new product, it does take time to figure out all the options and how to set them up. The best part is their technicians, if you forget how to do something, you don't really have to do much thinking, you call them and they will help you. These guys are great. Whenever you call or whoever you talk to, they are very knowledgeable. Julian, Ryan, Chris and Patrick are great. They almost always solve my problems on the first call. Only when I had to respond to them did it take more than a day to resolve. It started at McWright, and the training staff there was great. He was easy to talk to, pleasant to get along with, and very technical. He set up our ticketing system the way we wanted it and got it right the first time. I highly recommend Issuetrak for any of your ticketing system needs. It can do a lot for your organization.

I like that I don't have to contact other departments and the client doesn't have to solve the problem. I can submit work orders and they will correct the problem or pass the information to the right team. It helps me be as productive as possible.

I don't like how often it routes incorrectly. It should automatically fill the area in our system it's going to, and if it's not, it's hard to make sure it gets to where it needs to go.

Our biggest problem is the US keeping up with the version. We use IT primarily for our IT development requests and problems. We report quarterly on completed and ongoing issues. My favorite thing is receiving a question or request that I know we've answered/solved, and being able to search and find it quickly. If the search can include searching for whitespace or excluding certain choices. For example, I asked the programmer to include "why" in the question. I want to find a blank cause for all the closed issues. If I leave the reason blank in the search selection, it just searches for everything and does not apply filters. But that's secondary. Searching for all but one value can also be good - sometimes. Is not important. All in all, I'm happy to have this. When I installed and implemented it, my boss said it was temporary because he didn't think it could handle what was needed. Nine years later, we're still using the product.

The support team is absolutely amazing! They are always professional, friendly and understanding! The product is simple, but if you're not an avid SQL user, setup and installation can be overwhelming.

Accustomed to default mail notifications and how to work with multiple mailboxes.

If you are looking for a one-stop solution for your organizational ticketing needs. You need to check out Issuetrak.

The feature I like the most is all things are categorized and its easy to use. You can see almost all issues here.

The one thing I think they can improve is their user interface. Other than this there are not many cons.

Deeply satisfying experience with Issuetrak has ensured that we will use this software for an extended period of time.

One of the most interesting thing about Issuetrak is that it allows you to embed images into the issues. Embed images such as screenshots and photos can be put into issues directly.

Internet fluctuations can cause data to be repeated in an issue.

The flexibility of Issuetrak that allows you to edit, close and delete issues is what we were looking for in our issue resolver software.

Issuetrak comes with a wide variety of options. Issues created in Issuetrak can be edited, closed and deleted as per the process outcome.

We didn't get any problems while using Issuetrak.

Issutrak has ensured that our customers are responded to within time during rush hours due to its automatic assignment option.

Issuetrak comes with the dual option of automatic assignment and manual assignment of queries received in its system. The automatic assignment feature is great during rush hours.

Not that we can recall, shall update if we find any.

Overall Issuetrak is a great product to use for a ticketing system. Highly recommended.

Customer service is excellent and very helpful.
Dark mode.
Easy to navigate and learn.
Customer service respond in a quick and timely fashion.
Very informative Webinars.

Some issues with upgrading to newest version.

Quite satisfied with the overall performance of Issuetrak and its query resolution in a swift manner.

Issuetrak integrates with our website and positions a web form on it. This form collects customer queries and sends it to Issuetrak dashboard.

Nothing wrong has occurred during the usage of Issuetrak dashboard.

Our management has implemented Issuetrak in the Customer Service Help Desk. Until now, there was no ticket system. This was a big step for our organization. To justify the cost, there was much better customer interaction and reportable data. The Issuetrak team is actually listening to users, receiving suggestions, and working to implement them in newer versions of the software.

It's easy for business users and great support when needed. An easily customizable solution for tracking issues, assets, billing, and investigations. Pricing is also very familiar, with the choice of what you need and what you don't need, and you can actually customize it to suit your organization's needs.

In my opinion, the user interface looks very organized and clean. Menu options are great features, but it would be great if you could create a particular website that only a particular group or user could see. For example, websites related to a particular department, IT, maintenance, and so on. Now any department or group can see these websites set up in Issuetrak. Allows you to limit your site to specific groups.

Issuetrak brings a scheduled appointment or live chat to address problems that concerns users or clients. More so, Issuetrak establishes a comprehensive call center that is solid and collective.

Issuetrak is a platform that allows customers to have the help they need, and this increases the level of engagement through the scheduled appointments.
Besides, the tool contains of email management, a formal way of engaging different persons.
Finally, Issuetrak has a solid knowledge base, that allows business users to have the quality content to share with their stakeholders.

Issuetrak is highly competitive, and there is absolute help from the customer help persons without requesting extra costs.

I like the ease of use in everything from problem tracking, reporting, asset tracking to configuration. With software support, the software is worth it as it is. Whenever you have a problem, you can call and get great customer support.

I love this application and how it facilitates and streamlines my complaint management process. As a user and as a customer, I am satisfied with the attention.

It would be great if the knowledge base was more practical. Currently, to view the knowledge base, you need to click or open it to go to another screen, it must be automated.

We have been using this product for almost 15 years. Its core functionality has remained the same while the features have increased over the years. It is easy to use for our customers and administrators.

Audit trail, ability to link and update issues en masse, search capabilities and the Knowledge Base feature.

I'd like to see a better mobile option for this, especially if we could tie it into the asset tracking portion with barcode scanning capabilities.

My overall experience with Issuetrak has been excellent. Any time I have an issue or need help, the Customer Service has been amazing and very helpful.

Very easy to navigate, the ability to acquire reports quickly and efficiently, and the ability to customize it to best fit our program's needs.

No cons at the moment. We are very satisfied with the software.

Overall, IssueTrak is a great tool for change management. Since launching our Ford IssueTrak site in October, we have been very pleased with the end result. It has the right amount of structure and flexibility, and customer service is top notch. Excited to keep using this tool.

When searching for a change management tool to replace our outdated system, IssueTrak checked all our boxes. The product itself is completely customizable and built with a wide variety of use cases in mind. What I was most impressed with is is IssueTrak's customer service. Tony and Paul helped us through every step, from the evaluation site, to software install, to site configuration, and through to product launch. The end result has been a site that meets our needs, is easy to use, and gives us the metrics we need to manage all change requests at our facility. Best of all, we can maintain and configure the site on our own without having to involve the supplier every time we want an update, a new report, a change in users, etc.

There are a few opportunities for improvement that would make end-user interactions simpler or more intuitive. Examples include direct URL links to specific pages of the site, reducing the number of clicks needed to make edits to issues, and alerting users which actions are binding or non-binding. We had seem trouble with the initial install, setting up outgoing email functionality, and Active Directory log-in, but the Tech Support team has been very engaged in helping us through those back-end hurdles.