Kaleyra Integrations

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Salesforce enables sales teams to maximize their productivity and achieve their goals more effectively. As the premier CRM solution worldwide, Salesforce transcends basic capabilities. It provides teams with vital resources aimed at broadening their client bases, uncovering new opportunities, and closing deals rapidly from virtually anywhere. The platform features an impressive selection of tools, including contact management, opportunity tracking, lead oversight, email integration, report generation, sales forecasting, and file synchronization and sharing, to name just a few. This allows you to invest less time navigating through spreadsheets and more time concentrating on your core business activities. Without the need for any extra hardware or software, our intuitive setup guide empowers you to streamline sales workflows and resolve customer inquiries in just a few minutes. By connecting data across sales, service, and marketing, you can deliver seamless and tailored experiences to your customers. This holistic view of each client encompasses their accounts, interaction history, and connections. Additionally, incorporating social data can significantly enhance your understanding of customer behaviors and preferences, providing you with a competitive edge in the market. Ultimately, Salesforce not only boosts sales efficiency but also fosters stronger customer relationships through insightful data analytics.

Zoho CRM presents a user-friendly and organized interface enriched with distinctive features designed to enhance the chances of converting leads into customers. Its intuitive dashboard enables users to execute 'macros' that optimize the process of reaching out to leads, while also facilitating the monitoring of sales progress. Additionally, administrators are equipped to oversee missed opportunities and identify top-performing agents, empowering them to make informed decisions that can significantly influence the business through the use of comprehensive sales reports. With these tools at their disposal, businesses can fine-tune their strategies for greater effectiveness.

Google Workspace, an upgraded iteration of G Suite, consolidates all the vital tools necessary for enhancing productivity within a single, intuitive platform. This cohesive workspace streamlines your workflow, enabling you to concentrate more on completing your tasks rather than managing them. With cutting-edge AI and search functionalities, Google Workspace empowers you to prioritize what is most important while it handles the rest. You can collaborate effortlessly from any location and on any device, even offline, thanks to customizable features tailored to meet your team’s unique needs. Similar to G Suite, Google Workspace provides personalized email solutions for businesses alongside a range of collaborative tools such as Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, and Forms. Discover our variety of plans designed to meet your specific business requirements, and choose the one that best fits your objectives on our pricing page. By adopting Google Workspace, you will witness a significant transformation in how your team collaborates and achieves its goals, ultimately leading to greater success. Embrace this opportunity to elevate your teamwork and productivity to new heights.

Selling can often present challenges, but it doesn't have to be overwhelming. By implementing a well-defined strategy, fostering a positive environment, and utilizing sales CRM software, the process can become significantly smoother. Kylas is designed to help you pinpoint the most promising sales opportunities, bolstering your efforts to achieve greater success. It's crucial to monitor your prospects closely and engage with them regularly to transform leads into tangible deals, contacts, and companies. With Kylas, you can efficiently search and filter your data, providing a comprehensive overview of all your leads. The fundamental elements of your sales pipeline—deals, contacts, companies, and leads—are seamlessly integrated within the platform. Kylas also enables you to swiftly gather leads from various channels while assessing their potential for conversion into deals. Moreover, effective management of your sales pipeline is essential to prevent any setbacks in your transactions. You can design multiple, fully customizable lead and deal pipelines tailored to your specific requirements, ensuring that you effectively navigate every stage of the sales process. This flexibility empowers sales teams to adapt and thrive in a competitive landscape.

WebEngage stands out as a premier marketing automation platform designed specifically for businesses-to-consumer (B2C) companies, enabling them to enhance user retention and boost their revenue streams. This cloud-based solution is user-friendly and facilitates seamless management of communication across various channels. Companies can engage their customers through SMS, email, mobile push notifications, web push notifications, on-site alerts, or in-app messaging. Additionally, WebEngage supports cross-device tracking, real-time segmentation, and advanced data personalization. With its innovative Journey Designer, businesses can efficiently craft intricate lifecycle campaigns tailored to their audiences. Overall, WebEngage empowers B2C companies to optimize their marketing efforts and achieve greater customer engagement.

As the world increasingly embraces contactless services, consumers now seek immediate, tailored assistance through familiar and easily accessible channels. Businesses are leveraging Freshchat's robust messaging platform to provide support across multiple digital avenues, utilizing a combination of automated solutions and human interaction. Freshchat brings forth a variety of features, including: - An integrated inbox that streamlines conversations from different digital platforms - Advanced AI-driven chatbots designed to enhance user engagement and understand intent - Proactive communication through highly targeted multimedia campaigns - Smart load balancing and automatic routing functionalities - Effortless integrations with a rapidly expanding app marketplace and customizable APIs - A resilient infrastructure hosted on AWS, compliant with industry standards In addition to these advantages, Freshchat supports a wide range of languages, ensuring that businesses can cater to diverse customer bases effectively. This comprehensive approach makes Freshchat an invaluable tool for companies aiming to enhance their customer service experience.

Uncover the premier FREE and open-source eCommerce platform designed specifically to cater to your business requirements. It includes all the vital tools necessary for launching, expanding, and efficiently managing your online store. The open-source framework guarantees both transparency and adaptability, enabling you to modify it according to your specific needs. By utilizing OpenCart, you can enjoy free downloads and consistent updates without facing any monthly charges. Its integrated SEO features significantly boost your store’s online presence, while managing products, customers, orders, tax regulations, and coupon codes is incredibly user-friendly. Moreover, you have access to a vast selection of modules and themes that can enhance your store’s functionalities. OpenCart also offers free community support alongside the option for specialized commercial assistance, ensuring that you receive help whenever it's necessary. With over 13,000 modules and themes available in the OpenCart marketplace, you are equipped with everything needed to launch and grow your business successfully. You will find visually appealing themes appropriate for a wide array of industries, as well as various service integrations, payment options, shipping methods, social media tools, marketing features, accounting systems, reporting capabilities, sales options, and support for multiple languages. Additionally, it incorporates popular payment gateways and shipping methods from around the globe, ensuring a complete eCommerce experience. Ultimately, with OpenCart, you’re not merely starting an online store; you’re establishing a robust foundation for long-term success and growth in the digital marketplace.

Ngage, developed by Arca24, is a comprehensive staffing agency software that integrates various functionalities, including an AI-driven Applicant Tracking System (ATS) capable of cross-language CV matching across six languages, which facilitates the identification of suitable candidates for job openings even when their CVs and the job ads are in different languages. Additionally, it features a robust Customer Relationship Management (CRM) system that streamlines the entire customer relationship lifecycle, along with a powerful reporting system that aids in reducing the recruitment time, managing client data, tracking feedback, and simplifying candidate administration. Furthermore, Ngage boasts an Applicant Ranking System equipped with a semantic search engine, allowing organizations to effectively categorize candidates based on their skills and recognize relevant job titles from resumes. The CRM component enables recruiters to oversee current clients and prospects, monitor customer interactions and feedback, maintain contact details, and communicate with candidates through email and SMS. For performance assessment, Ngage includes a KPIs Analysis Module designed to evaluate both team and overall business efficacy. Moreover, the software offers a Contracts & Invoices Module that aids in managing various administrative tasks, including quotations, contracts, timesheets, invoices, and salary processing, ensuring that all aspects of staffing and recruitment are efficiently coordinated. This holistic approach makes Ngage an invaluable asset for staffing agencies aiming to enhance their operational effectiveness.

Talentum, created by Arca24, offers a comprehensive HR solution designed to attract, oversee, and enhance workforce efficiency. Its ATS utilizes AI-driven CV matching that is capable of processing multiple languages, enabling it to identify relevant connections between applicants and job postings, regardless of the languages used in the CVs or job ads. This system ranks candidates based on compatibility, factoring in both passive individuals from the CV database and those actively applying for positions. Additionally, the recruiting software is equipped with an integrated multiposting feature, a platform for automated video interviews, assessments for both technical and interpersonal skills, over 50 selection criteria, a reporting system, and a built-in calendar for organization. Moreover, the onboarding software is designed to establish the company’s organizational structure, detailing roles, competencies, and the expected conduct of employees. The Performance Management Module facilitates continuous feedback collection for more precise evaluations, while offering four distinct assessment events that provide a holistic view of both individual and team morale and productivity. This approach not only enhances employee engagement but also supports strategic workforce development.

Every B2B company should adopt an eCommerce platform to increase sales and improve profit margins. Setting up a self-service dealer or customer portal can be accomplished in less than two weeks, leading to substantial savings in both time and costs. This streamlined customer portal is specifically tailored for B2B customers, enabling them to conveniently order at pre-arranged prices from anywhere. During client meetings, sales representatives can easily place orders on their mobile devices while simultaneously checking real-time inventory levels. They can also create digital quotes that provide full visibility throughout the sales cycle, which helps your team close more deals efficiently. Furthermore, the ability for customer support and field service teams to respond quickly and resolve issues effectively boosts customer satisfaction and fosters loyalty. Implementing such a system not only optimizes operations but also enhances the overall relationship with your clients, ultimately leading to long-term business success. By investing in this technology, companies can better adapt to market demands and stay ahead of the competition.

Comprehensive authorization features provide role-specific access and individual permissions, allowing complete management of master data while enabling real-time modifications for employees, vendors, vehicle drivers, guards, and more. With over 200 configuration options, organizations can tailor policies and oversee transport logistics effectively, with most controls applied at the facility level and some at the individual shift level. Users benefit from roster management and visibility, which includes monitoring capacity limits at the shift level and handling employee requests during shifts. The system incorporates various routing algorithms to accommodate a range of business needs, and users can effortlessly add or edit employee information via the console. Designed for optimal vehicle utilization and enhanced employee satisfaction, the platform also offers in-depth financial analytics. This includes detailed breakdowns by vendor, site, vehicle, route, employee, project, and cost center, ensuring comprehensive financial oversight and management. In addition, the flexibility of the system empowers organizations to quickly adapt to changing circumstances and improve operational efficiency.

Relieve engineering teams from the complexities of managing notification infrastructure, allowing product teams to take control of their notification processes. Streamline the oversight of template management across various channels through a single, integrated interface. Harness AI-driven analytics to improve engagement through omni-channel messaging significantly. Manage workflows and service providers effortlessly without altering any code. Send out high-volume notifications smoothly while avoiding scaling issues. Facilitate collaboration by organizing channel-specific templates for all communications in one centralized location. Ensure optimal deliverability with smart routing systems and failover strategies. Simplify the administration of your integrations, templates, routes, and workflows in one comprehensive hub. Benefit from real-time analytics, detailed reporting, and practical insights readily available at your fingertips. Fyno delivers immense value across your organization by consolidating logs from multiple communication platforms and service providers, eliminating the hassle of logging into different systems for updates. With Fyno's in-app SDK, you can implement a customizable notification center that seamlessly fits your app's aesthetic. This versatile tool not only boosts communication efficiency but also cultivates a more unified workflow among teams, enhancing overall productivity and collaboration within your organization. By integrating such features, Fyno ensures a more streamlined approach to notifications, empowering teams to focus on their core objectives.

Raven acts as a central platform that streamlines the oversight and management of transactional messages across multiple channels like email, SMS, push notifications, and WhatsApp. By integrating with over 40 top providers across 10 channels, it allows users to manage all communication types through a single, unified API. The platform features an intuitive no-code template editor, enabling users to create and adjust notification templates without any deployment, thereby ensuring consistent messaging across all channels. Its sophisticated orchestration capabilities allow for the configuration of fallback options, retries, and tailored routing based on user preferences, guaranteeing timely delivery of crucial notifications. Users also benefit from comprehensive logs and analytics that provide insights into performance metrics across all channels and providers, consolidating data from various sources into one dashboard. To start using Raven, users simply connect their service provider, establish notification workflows, and enable communications via the Raven API, ensuring a seamless and user-friendly experience. This approach not only improves communication efficiency but also equips users with essential tools for meaningful engagement with their audiences, fostering stronger relationships and enhancing overall messaging strategies.

Engage your audience through strategically crafted campaigns that utilize multiple platforms, including email, display, search, web, video, and mobile. Oracle Eloqua equips marketers with premier tools for managing leads and campaigns, allowing them to engage with the right audience at the perfect time within the buyer's journey, while also providing real-time analytics and insights. Utilizing the right marketing automation solution can greatly transform the interactions between businesses and marketers, enhance operational efficiency, and provide immediate insights to optimize return on investment effectively. Moreover, the success of demand generation, email marketing, and lead management depends on advanced and interconnected platforms capable of tracking potential customers across all digital channels, which ensures timely, personalized, and remarkable customer experiences. This capability also prompts a vital consideration: how does your marketing automation software and its maturity stack up against that of your industry competitors? Gaining this understanding can reveal opportunities for growth and innovation that are crucial for maintaining a competitive edge in the market. Ultimately, adopting a proactive approach to evaluating and evolving your marketing strategies can lead to sustained success.

Enhance corporate financial management and payment systems through a unified platform tailored for various business expenses. This versatile solution features multiple corporate cards and an easy-to-use DIY interface for seamless navigation. The user-friendly digital onboarding process facilitates swift card issuance as needed. Customize cards for distinct business objectives and assign them along with specific spending limits to different teams, branches, and departments. Maintain oversight with preset limits that meet operational needs. The cutting-edge purchase card initiative offers rapid credit evaluations, enabling companies to commence initiatives quickly. Benefit from collateral-free revolving credit facilities that optimize your balance sheet's effectiveness. The system requires minimal paperwork and does not impose foreclosure costs. Enjoy adaptable credit and billing periods that suit your specific demands. Shift to a secure, digital method for managing expenses, facilitating payments for marketing initiatives, cloud services, subscriptions, and more. Ensure safe global transactions with single-use cards and conveniently monitor card activities through interactive dashboards. Moreover, leverage these cards to proficiently manage payments for suppliers, utilities, rent, taxes, and other financial responsibilities. This platform not only simplifies expense management but also grants businesses greater financial authority and flexibility, ultimately fostering a more streamlined operational environment. By adopting such a comprehensive solution, companies can experience a significant transformation in how they handle their financial processes.

Gnani.ai has introduced an advanced virtual assistant that utilizes artificial intelligence to enhance customer interactions while significantly reducing operational expenditures. This adaptable solution features a low-code/no-code platform that comes with over 100 pre-built workflows, allowing companies to deploy their services in a week or even less. With capabilities to support more than 40 languages, it offers immediate responses and boasts an impressive 70% reduction in operational costs. The platform’s advanced natural language understanding (NLU) features enable it to effectively handle inquiries involving multiple intents and entities, achieving an accuracy rate that surpasses 90%. Moreover, it utilizes continuous unsupervised learning, which guarantees ongoing enhancements in the virtual assistant's performance and its ability to adapt over time. Consequently, businesses can look forward to not just improved efficiency but also increased customer satisfaction as they integrate this innovative tool into their operations. This technology represents a significant leap forward in the quest for better customer engagement and streamlined service processes.

Gnani.ai has introduced Armour365, an advanced voice biometrics system designed to combat fraud, enhance customer satisfaction (CSAT), and reduce operational costs. This platform boasts a state-of-the-art fraud detection engine capable of recognizing diverse threats such as anti-spoofing, synthetic, and replay attacks. It supports both active and passive biometric techniques, requiring less than a second of voice input for efficient authentication. Moreover, the system features dynamic passphrase capabilities, is adaptable to multiple languages and text variations, and integrates smoothly across different communication channels. The benefits include a reduction in average handling time exceeding 60 seconds, an impressive 80% improvement in fraud detection rates, and a notable surge of over 30% in customer satisfaction scores. In addition to these advantages, Armour365 serves as a holistic solution for businesses aiming to enhance their security protocols while simultaneously elevating the customer experience. With its innovative approach, this platform is set to redefine how organizations handle voice authentication and fraud prevention.

In the modern landscape, consumers engage with brands across a multitude of digital channels, making it crucial for companies to invest in technologies that accurately capture the genuine "Voice of the Customer (VoC)." Traditional contact center frameworks typically focus on voice analysis, which can lead to missed opportunities for gaining insights from non-verbal communication mediums. Gnani's cutting-edge AI-driven, machine learning-enhanced omnichannel analytics proficiently gathers deep insights from various platforms, presenting this data in a manner that supports actionable enhancements aimed at improving the overall customer journey. By utilizing these advanced analytics tools, businesses can gain a clearer understanding of their customers' desires and preferences, which in turn fosters more effective methods of engagement and communication. This strategic approach not only cultivates customer satisfaction but also drives long-term loyalty and retention.

The "for All" platform was created to support a new generation of "citizen campaign managers" who do not need any technical expertise. Training for over 50 different use cases can be completed quickly, in just 10 minutes, to facilitate uninterrupted communication throughout the customer experience. Bots can be trained for deployment across more than 15 channels, such as telephony, web, social media, WhatsApp, and others. Our ready-to-use templates cater to various sectors, including banking, insurance, and automotive. This enables teams to conserve time and effort while utilizing a Web SDK along with channel-specific integrations that simplify the deployment of bots across multiple platforms within minutes. Additionally, users can incorporate images, documents, short links, and carousels to enhance the visual appeal of text conversations for their customers. One standout feature is the ability to translate text between languages automatically, eliminating the need for manual typing in each language. This capability not only streamlines communication but also broadens the accessibility of services for diverse audiences.