What is Latchel?
Latchel simplifies the process of maintenance requests and links residents with professionals for various services, such as cleaning, assembling furniture, and providing emergency help. This distinct platform combines revenue-boosting amenities for residents with maintenance management software, allowing property managers to deliver outstanding customer service. By functioning as your main communications team, Latchel preserves your precious time and resources. Residents benefit from a delightful mix of lifestyle enhancements and financial advantages, reflected in an impressive average rating of 4.8 out of 5 stars for overall satisfaction. For the first time, property managers have the opportunity to increase their revenue through a remarkable resident amenity while simultaneously upgrading their maintenance solutions, all within a single platform. Moreover, the service guarantees that top-tier resident reviews are automatically disseminated across your online presence, greatly enhancing your marketing initiatives. With Latchel acting as your devoted customer service hub, you can concentrate on what truly counts for your community. This all-encompassing strategy not only fosters greater resident engagement but also raises the bar for property management standards, ultimately leading to a thriving living environment.
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Latchel Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Worst Experience I've had as a real estate investor
Date: Jul 23 2023SummaryComplete waste of time and money. They've added more work instead of automating this process for me.
PositiveThe concept of outsourcing property maintenance requests is great. Sadly it was not well executed or achieved with their software.
NegativeI recently switched to RentRedi from TurboTenant because I was trying to outsource maintenance requests through Latchel (integrated into RentRedi) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.
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