What is Listen360?

Listen360 provides essential insights that help businesses refine their decision-making and pinpoint areas of their customer experience that need enhancement for maximum impact. With features like immediate alerts about dissatisfied customers and nightly email summaries, the platform encourages proactive engagement with feedback, enabling businesses to respond swiftly and build customer loyalty that can lead to personal recommendations from happy clients. Rather than assessing loyalty based solely on individual transactions, Listen360 monitors customer sentiment over time, ensuring that businesses deliver experiences that promote lasting loyalty and financial success. Designed for seamless implementation across various locations and organizational levels, Listen360 has effectively generated over 28 million customer insights for more than 40,000 businesses globally, driving both growth and satisfaction. This holistic strategy empowers businesses to remain ahead of industry trends while perpetually fine-tuning their methods for optimal customer interaction, fostering an environment where feedback is not just collected but actively utilized for improvement. Additionally, this commitment to understanding customer needs can significantly enhance brand reputation and trust in the marketplace.

Screenshots and Video

Listen360 Screenshot 1

Company Facts

Company Name:
Listen360
Company Location:
United States
Company Website:
www.listen360.com

Product Details

Support
Web-Based Support
Standard Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Listen360 Categories and Features

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content