What is Chatstack?

Chatstack is the top-tier option for those seeking self-hosted PHP live chat software, offering a range of benefits that significantly outshine competitors in the market. Its design allows for effortless integration into your website, utilizing PHP and MySQL to facilitate installation, making it especially advantageous for individuals lacking technical skills. The platform's user-friendly interface enables effective communication with customers, allowing you to quickly respond to their questions and nurture strong relationships. Additionally, the lack of subscription fees and recurring monthly charges renders this live chat software an exceptionally economical choice for elevating customer service on your site. Users can customize the live chat widget or optional popup client window to reflect their brand's identity through logos, color schemes, and personalized welcome messages, which enhances user interaction. For those desiring a more unique experience, advanced customization options are available by altering template CSS files, permitting a fully tailored design. Furthermore, Chatstack is compatible with leading operating systems and offers dedicated applications for Windows, Mac, and Linux, thus ensuring that your entire team can easily access the software across all devices. This versatility and user-friendliness position Chatstack as an essential resource for businesses looking to refine their online communication strategies while fostering deeper connections with their clientele. In an increasingly digital world, having such a robust tool can significantly impact customer satisfaction and loyalty.

Pricing

Price Starts At:
$149 one-time payment

Integrations

Offers API?:
Yes, Chatstack provides an API

Screenshots and Video

Chatstack Screenshot 1

Company Facts

Company Name:
Chatstack
Company Location:
Australia
Company Website:
www.chatstack.com

Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Chatstack Categories and Features

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatstack Customer Reviews

Write a Review
  • Reviewer Name: Eric S.
    Position: V.P. Sales | Digital Marketing
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Extremely buggy and poor service

    Updated: Sep 28 2023
    Summary

    Poor experience overall!!

    Chatstack is designed to do many things including but not limited to answering customer questions and help increase sales. Because it is so full of bugs and has so many technical issues consistently it has become impossible to correctly answer questions and gain sales from potential and existing customers that use our Chatstack live help.

    Positive

    Easy to use when it works.

    Fixed fee for unlimited websites (I am grandfathered in under an old plan).

    Negative

    Chatstack is a one-person operation that has very long delays in responses with the same person responding to all types of support and sales requests.

    Chatstack desktop and iPhone versions are CONTINUOUSLY buggy and the owner never resolves the problems 100%.

    My patience has run out!

    Do not use Chatstack unless you want a poor-quality product and poor, slow service!

    Read More...
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