What is Luminello?
This electronic medical record (EMR) system encompasses all the standard features one might expect, including integrated billing for both insurance and credit card payments, electronic prescriptions with prescription drug monitoring program (PDMP) integration, electronic lab results, telehealth capabilities, secure messaging, and innovative group features that are currently in beta, all presented within a modern, intuitive interface. Tailored for clinics and groups of different sizes, the group functionality—also in beta—includes a master calendar, financial reporting tools, advanced permission settings, and support for multiple locations, all offered at competitive rates. Users are further supported by complimentary, dedicated customer service, along with comprehensive onboarding and training designed specifically for your organization. A free public profile can enhance your online visibility, while premium subscribers benefit from a streamlined pre-screen form that simplifies the intake process for new patients, effectively reducing the time spent on phone calls. You can take advantage of pre-designed policy templates to collect electronic signatures, utilize questionnaires to facilitate quicker intake, or create custom templates for repeated use. It’s easy to add secure messages to patient charts with just a click, and note-writing can be expedited through the use of convenient text snippets and either pre-made or personalized templates. In addition, the system's commitment to ongoing updates guarantees that users will always have access to the latest features and improvements, significantly enhancing the management of their practice. Moreover, the user-friendly design ensures that even those less tech-savvy can navigate the system with ease, ultimately leading to a more efficient workflow and better patient care.
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Mental Health Software
Luminello Customer Reviews
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A Sham
Date: Dec 21 2023SummaryThis is not a full fledged EMR as far as billing goes and they are totally misrepresenting their product.
PositiveClinical side works OK. The product as far as notes and integration with Dr First works OK but it took forever to get providers linked up with prescribing and EPCS.
NegativeMy Company, Progressive Psychiatric Services, previously used Luminello as a sole provider. We signed up again and were told systems would be effective as of 10/10/23 when we started sending billing through Luminello. Since that time, we have not gotten ANY ERAs, so I am unable to reconcile any billing for the past 11 weeks- . Many of the claims have also been stalled, the templates for billing were set up improperly, even though my biller requested to do it, so reimbursements have also been markedly lower. I have begged, pleaded - done everything I have been asked to do. My business, totally in the black when we signed up, is on its knees, having lost over $54K from what would be our normally revenue, and being unable to send invoices. Our finances are in a shambles.
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Today I asked for a meeting to help me MANUALLY apply those payments that come through on the insurance websites- and discover there is no way to do this in Luminello.
We keep being redirected to the same two group support people and there have been no answers and no improvement- keep being told that it is Change healthcare, whereas they refer us back to Luminello. When we signed up, we were never even told that out billing would be going out through APEX EDI, but that ERAs would return through Change Healthcare- and as they never have, this is not even working.
I don't see how this product can legally be marketed as doing any billing, the way it stands. This is a travesty.
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