What is MSM?
Founded in 1989, Marval stands out as a prominent global provider of enterprise IT Service Management (ITSM) software.
With an exceptional blend of industry insight and innovative system architecture, Marval continually enhances its offerings, boasting over three decades of consistent updates that integrate features like Machine Learning and Artificial Intelligence, thereby fortifying our clients' ITSM endeavors.
Our reputation as a reliable partner extends across both public and private sector organizations globally, allowing support teams to provide exceptional service management and customer experiences to employees and consumers alike.
In terms of credibility, Marval's cohesive IT Service Management software solution has met the rigorous standards set by PinkVERIFY 2011 Toolsets for all 16 processes outlined by Pink for ITIL compliance.
Additionally, our software has received endorsement from AXELOS, recognizing it as ITIL process compliant at both gold and silver standards, with Marval proudly holding the ISO/IEC 20000 certification since its inception in 2005.
Moreover, our ITSM software has been validated by the Service Desk Institute (SDI) as compliant with the SDI Standard Performance Results Report, underscoring our commitment to excellence in service delivery.
Integrations
No integrations listed.
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Company Facts
Company Name:
Marval Software
Date Founded:
1989
Company Location:
United Kingdom
Company Website:
www.marvalglobal.com
Product Details
Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
MSM Categories and Features
Service Desk Software
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Machine Learning Software
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Incident Management Software
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
IT Management Software
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Change Management Software
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management
Artificial Intelligence Software
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)