What is Menulog?

Menulog is recognized as the leading food delivery platform in both Australia and New Zealand, offering users an impressive variety of restaurants and cuisines to choose from. Through its user-friendly website and mobile applications, Menulog successfully links over 3 million active users with more than 25,000 local dining establishments. The service provides access to over 90 different cuisines, reaching more than 87% of the population eligible for delivery, highlighting its extensive restaurant partnerships that prioritize convenience and diversity. As a part of the renowned global food delivery company Just Eat Takeaway.com, Menulog is dedicated to promoting the growth of numerous local eateries, irrespective of their size. Restaurants that partner with Menulog benefit from exposure to a large customer base, advanced technological solutions, and significant marketing support, along with continuous assistance. This robust support system not only increases the visibility of restaurants but also elevates the overall dining experience for customers in Australia and New Zealand. Menulog's unwavering commitment to empowering local culinary businesses has established it as an essential contributor to the region's food delivery market, ensuring that both consumers and restaurants thrive. With its innovative approach and dedication to local partnerships, Menulog is poised to continue shaping the future of food delivery in these countries.

Pricing

Free Version:
Free Version available.

Integrations

All Menulog Integrations
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Screenshots and Video

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Company Facts

Company Name:
Menulog
Date Founded:
2006
Company Location:
Australia
Company Website:
www.menulog.com.au

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Online Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Menulog Categories and Features

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Menulog Customer Reviews

Write a Review
  • Reviewer Name: Mosese U.
    Position: Employment
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    STAY WELL AWAY FROM MENULOG

    Date: Feb 14 2023
    Summary

    $#*! show through and through. Rating is way below 1.

    Positive

    A big fat zero.

    Negative

    Misrepresentation of timing on app, no ability to check when order is late, u get placed on a chat and they will keep queuing you straight to the back so u don't end up resolving your issue. Then they will close the chat window so you end up starting all over again with a new chat and on a long queue. They are NOT even remotely interested in helping you, or resolve an issue that is categorically their fault. In my case, order didn't come for over 2 hrs, attempts to cancel was like pulling teeth, after well over 2 hrs and ignoring my requests to cancel and get a refund, they said order was delivered...well guess what no order was delivered and it's now 41 minutes after they notified.

    Read More...
  • Reviewer Name: Andrew B.
    Position: Builder
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Rip offs

    Date: Apr 07 2022
    Summary

    Worse service and rip off food service out there you will not receive what you pay for and they don't care about stealing money from unaware customers.

    Positive

    Don't use this service you will pay for food that is never delivered. Also they will make it very difficult to try and even get a refund. This business is a thief. Never ever am I ordering food through Menulog as I have twice now and both times only half my order arrived. And it's Nelly impossible to contact anyone with Menulog and the restaurant when contacted just said sorry there is nothing they could do to help. Again do not use this service you will be ripped off and these parasites should not be in business.

    Negative

    That twice only half what I payed for was delivered. And no help from this rip off service.

    Read More...
  • Reviewer Name: Lanny D.
    Position: Finance adviser and insurance broker
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Improvements to be made

    Date: Jul 07 2021
    Summary

    Menulog has competition with the likes of DoorDash and Uber Eats, they each have their cons and pros but what stands out for Menulog compared to the two others is that the food is delivered much faster and ordering is much easier.

    Positive

    The delivery time was efficient and fast, food came freshly cooked and delivery was correct and sufficient.

    Negative

    If there is missing items or poor quality food or items were not edible it took way too long for customer assist to respond and provide a refund. Also Menulog does not have an app it would be good if they had an app to order from.

    Read More...
  • Reviewer Name: Adrian J.
    Position: Worker
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    3 orders in a row were terrible. Avoid Menulog just order direct with the restaurant.

    Date: Aug 02 2021
    Summary

    Disgraceful, terrible, poor service, not satisfied, really really really really really really crappy.

    Positive

    Nothing, there is nothing nice to say about them at all. You should order through the restaurant directly so the profits stay with them.

    Negative

    Order #1 - Drink didn’t arrive with the food, no refund offered.
    Order #2 - Terrible food and service
    Order#3 - Menulog stated 30 minute delivery, it took nearly 2 hours, food was cold, the app said the food had been delivered and I couldn’t speak to anyone at the restaurant or Menulog directly. Finally when I did speak to them on their cut line, they promised to email me and sort it out, they didn’t.

    I’ve now deleted the app. I’ll go direct with the restaurant like we all should.

    Read More...
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