Microsoft System Center Operations Manager (SCOM) Integrations

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

ActiveBatch, developed by Redwood, serves as a comprehensive workload automation platform that effectively integrates and automates operations across essential systems such as Informatica, SAP, Oracle, and Microsoft. With features like a low-code Super REST API adapter, an intuitive drag-and-drop workflow designer, and over 100 pre-built job steps and connectors, it is suitable for on-premises, cloud, or hybrid environments. Users can easily oversee their processes and gain insights through real-time monitoring and tailored alerts sent via email or SMS, ensuring that service level agreements (SLAs) are consistently met. The platform offers exceptional scalability through Managed Smart Queues, which optimize resource allocation for high-volume workloads while minimizing overall process completion times. ActiveBatch is certified with ISO 27001 and SOC 2, Type II, employs encrypted connections, and is subject to regular evaluations by third-party testers. Additionally, users enjoy the advantages of continuous updates alongside dedicated support from our Customer Success team, who provide 24/7 assistance and on-demand training, thereby facilitating their journey to success and operational excellence. With such robust features and support, ActiveBatch significantly empowers organizations to enhance their automation capabilities.

ProActive Parallel Suite, which is part of the OW2 Open Source Community dedicated to acceleration and orchestration, integrates effortlessly with the management of high-performance Clouds, whether private or public with bursting capabilities. This suite provides advanced platforms for high-performance workflows, application parallelization, and robust enterprise Scheduling & Orchestration, along with the dynamic management of diverse Heterogeneous Grids and Clouds. Users now have the capability to oversee their Enterprise Cloud while also enhancing and orchestrating all their enterprise applications through the ProActive platform, making it an invaluable tool for modern enterprises. Additionally, the seamless integration allows for greater efficiency and flexibility in managing complex workflows across various cloud environments.

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

SMSEagle is a hardware-based SMS gateway that enables the direct transmission of SMS messages to a telecom carrier, bypassing third-party services and the Internet. It operates using a SIM card and features built-in modules along with an external antenna to connect directly to a telecommunications provider, functioning similarly to mobile phones. Often referred to as SMS servers, these hardware SMS gateways combine both hardware and software components to facilitate communication management. Moreover, the device offers multiple integration options with external systems, including APIs and Email to SMS services, enhancing its versatility and usability in various applications.

Keep a vigilant watch over your IT ecosystem—no matter which environments or platforms you employ—by leveraging System Center. Simplify the tasks of deployment, configuration, management, and monitoring for both your infrastructure and virtualized software-defined datacenter, which will lead to improvements in agility and performance. Proactively identify and rectify problems related to infrastructure, workloads, or applications to guarantee ongoing reliability and optimal performance. Manage and implement your software-defined datacenter with an all-inclusive solution that covers networking, storage, computing, and security requirements. This holistic strategy not only enhances operational efficiency but also equips your organization to respond rapidly to evolving demands, fostering a culture of resilience and adaptability. In an ever-changing technological landscape, staying ahead of potential challenges is crucial for sustained success.

Monitoring and Visualizing Microsoft 365 Performance The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed. Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint. This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes. With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation. By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.

The Uni5 platform revolutionizes traditional vulnerability management by evolving it into a holistic threat exposure management strategy that identifies potential cyber risks to your organization, fortifies the most susceptible controls, and prioritizes addressing critical vulnerabilities to reduce overall risk levels. To effectively combat cyber threats and remain one step ahead of malicious actors, organizations need a deep comprehension of their operational landscape along with insights into the mindset of attackers. The HiveUni5 platform provides extensive asset visibility, actionable intelligence regarding threats and vulnerabilities, assessments of security controls, patch management solutions, and promotes collaboration across various functions within the organization. This platform enables businesses to complete the risk management cycle through the automatic generation of strategic, operational, and tactical reports. Furthermore, HivePro Uni5 effortlessly connects with over 27 reputable tools in asset management, IT service management, vulnerability scanning, and patch management, allowing organizations to optimize their existing investments while bolstering their security defenses. By harnessing these advanced features, enterprises can develop a robust defense mechanism that adapts to the continuously changing landscape of cyber threats and fosters a culture of proactive security awareness. Ultimately, this approach not only protects critical assets but also fortifies overall business resilience in the face of potential cyber challenges.

Alemba Service Manager is an IT Service Management Tool that aligns with ITIL standards and prioritizes the efficient handling of requests. With a legacy spanning 25 years, it enables organizations to swiftly address business needs by streamlining request fulfilment through automated workflows. Alemba's distinctive pricing model accommodates varying levels of involvement across different teams in your organization, ensuring accessibility for all user types. Furthermore, Alemba boasts a robust consulting framework and unparalleled expertise in the Service Management sector, emphasizing customer satisfaction. This comprehensive approach positions Alemba exceptionally well to implement a complete Service Management Project tailored to the specific needs of your organization. By leveraging its experience and customer-centric strategies, Alemba aims to enhance operational efficiency and improve overall service delivery.

Notus seamlessly integrates with multiple data sources to deliver continuous and unified asset visibility, facilitating actionable insights that are vital for effective remediation efforts. It detects all devices, software, and configurations by leveraging existing tools, focusing on the most critical vulnerabilities first. Keeping abreast of changes and emerging threats is essential as it aids in revealing vulnerabilities and misconfigurations that could be exploited. Furthermore, it guarantees that security considerations are integrated into every phase of the asset and software lifecycle. Vigilant monitoring of software usage is crucial to avert violations and manage costs in a proficient manner. By efficiently streamlining the resolution of issues through task delegation to the right teams, Notus simplifies the oversight of cybersecurity asset inventories. Unlike traditional manual inventories, which tend to be labor-intensive and are generally conducted about twelve times annually, often failing to provide a timely and thorough view of the environment, Notus transforms this process into one that is not only effective but also immediate. This remarkable efficiency contributes significantly to enhancing the overall security posture of an organization while ensuring that asset management remains proactive and responsive to potential threats. In doing so, Notus empowers organizations to maintain a robust defense against cyber risks.

Elevating VMware Monitoring to New Heights. VMware virtualization enhances the flexibility, efficiency, and cost-effectiveness of IT operations. What strategies can you implement to ensure your virtual environments maintain optimal performance and availability at all times? The NiCE VMware Manager Pack serves as a robust and user-friendly extension for System Center, enabling comprehensive management of VMware vSphere environments. It extends your visibility beyond just the virtualization layer, allowing for detailed performance monitoring. With the myriad of integrated monitoring capabilities, Microsoft SCOM administrators can ensure continuous oversight of their VMware vSphere environments. By using the NiCE VMware Management Pack, administrators gain insights that transcend the virtualization layer, revealing its impact on application services and overall user experience, ultimately leading to enhanced operational efficiency and user satisfaction.

HCL IntelliOps Event Management is a vital component of the Intelligent Full Stack Observability within the HCLSoftware Intelligent Operation ecosystem. This advanced AI-driven IT Event Management solution equips organizations with state-of-the-art features, including real-time topology-based alert correlation, machine learning-driven alert correlation, and effective noise reduction. Additionally, the product smoothly integrates with existing monitoring tools and IT service management software, facilitating prompt and effective issue resolution while enhancing overall operational efficiency.

The Azure Marketplace operates as a vast digital platform, offering users access to a multitude of certified software applications, services, and solutions from Microsoft along with numerous third-party vendors. This marketplace enables businesses to efficiently find, obtain, and deploy software directly within the Azure cloud ecosystem. It showcases a wide range of offerings, including virtual machine images, frameworks for AI and machine learning, developer tools, security solutions, and niche applications designed for specific sectors. With a variety of pricing options such as pay-as-you-go, free trials, and subscription-based plans, the Azure Marketplace streamlines the purchasing process while allowing for consolidated billing through a unified Azure invoice. Additionally, it guarantees seamless integration with Azure services, which empowers organizations to strengthen their cloud infrastructure, improve operational efficiency, and accelerate their journeys toward digital transformation. In essence, the Azure Marketplace is crucial for enterprises aiming to stay ahead in a rapidly changing technological environment while fostering innovation and adaptability. This platform is not just a marketplace; it is a gateway to unlocking the potential of cloud capabilities for businesses worldwide.