NICE Employee Engagement Manager (EEM) Reviews

Intradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.

Workable is recognized as the leading platform in recruitment and human resources management across the globe. We provide internal recruiters, hiring teams, and HR professionals with numerous resources to find highly qualified candidates, enhancing collaboration throughout the process of identifying, recruiting, onboarding, and managing exceptional talent. Companies utilizing Workable benefit from quicker transitions from job requisition to offer letters, thanks to our suite of automated and AI-enhanced tools that simplify candidate sourcing, improve decision-making, streamline the hiring process, and enhance employee management practices. Since its inception in 2012, Workable has significantly impacted the hiring processes of more than 27,000 organizations, assisting in the recruitment of 1.5 million candidates. Our international team of over 250 professionals operates from various locations including Greece, Australia, the United States, and the United Kingdom, catering to a wide range of clients, among them notable businesses like Starling Bank, JOEY Restaurants, and RyanAir. As we continue to innovate, our goal remains to empower organizations worldwide to build better teams efficiently and effectively.

OpenText™ Qfiniti is a multifaceted platform tailored for optimizing workforce performance, which centrally coordinates solutions for examining interactions across multiple channels, offering real-time assistance to agents, and improving the management of call center operations. The system adeptly provides timely and actionable insights into customer experiences, allowing organizations to better comprehend these interactions and elevate their service standards globally. It can be deployed either on-premises or through cloud services, ensuring seamless compatibility with a variety of contact center telephony systems and CcaaS providers like Amazon Connect, Twilio, RingCentral, and Genesys. Furthermore, Qfiniti includes comprehensive performance evaluation tools that pinpoint coaching opportunities for agents while enabling users to effortlessly create and modify assessments online, aided by user-friendly scoring and navigation options. By utilizing distinctive metrics such as agent performance rankings, skill sets, seniority levels, and availability, the platform facilitates effective scheduling and helps organizations accurately project staffing requirements, ensuring the optimal allocation of both single and multi-skilled agents. The adaptability in deployment and integration makes Qfiniti an essential solution for companies striving to improve their customer service operations, ultimately leading to enhanced overall satisfaction for both agents and customers.